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Current wait time for Whitby (estimate)

Client demand for passport services is currently high in this area.

Service Canada has added staff, streamlined procedures and increased processing capacity to help deal with this situation.

In this area, Service Canada has implemented new triage measures to provide a more intensive, client-specific approach for Canadians waiting in line for passport services. Staff are focused on clear communication to clients, prioritizing service to those with urgent travel needs within the following 24 to 48 hours. They will also be directing clients with longer term travel plans to the most appropriate service channels.

In the Greater Toronto Area, the triage is separated into three groups:

  • Travel within 24 to 48 hours
  • Travel within 3 to 45 days
  • Travel beyond 45 days (or with no specific travel date)

Travel within 24-48 hours as a priority

For travel within 24-48 hours, clients arriving at Whitby will be directed to Scarborough where they will be triaged. Clients are prioritized for service related to their travel date. Proof of travel or need is required.

Please note: offices may adjust intake procedures depending on operational pressures that day.

Travel 3 to 45 days

Clients will be triaged on a first come, first-served basis, after those with urgent travel needs have been served, and as daily office capacity allows. Proof of travel is required for new application and status requests.

Clients that are not travelling urgently but within 45 days may be offered an appointment at a specified Service Canada Centre based on availability of appointments.

Proof of travel is required for new application and status requests.

To help you plan your visit, the wait time for the passport office is published below.

Wait times:

  • are estimated wait times
  • are updated three times every business day, at 9:30 a.m., 12:00 p.m., and 2:00 p.m. (local time)

Before you visit an office, please confirm its hours of service and address by clicking on its link below. Note: Some offices do not offer urgent pick-up service.

This office is closed

(Last updated: )

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