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Current wait time for Calgary Sundance (estimate)

Client demand for passport services is currently high in this area.

Service Canada has added staff, streamlined procedures and increased processing capacity to help deal with this situation.

In this area, Service Canada has implemented new triage measures to provide a more intensive, client-specific approach for Canadians waiting in line for passport services. Staff are focused on clear communication to clients, prioritizing service to those with urgent travel needs within the following 24 to 48 hours. Clients will be registered and invited back at a designated time. They will also be directing clients with longer term travel plans to the most appropriate service channels.

In Calgary, the triage includes three groups:

  • Travel within 24 to 48 hours
  • Travel within 3 to 14 days
  • Travel within 15 to 45 days

The priority goes to clients travelling within 24 hours, followed by those travelling within 48 hours. A local ticketing system may be used to support triaging efforts.

For those travelling within 3-14 days, clients arriving on-site will be triaged and served as daily office capacity allows. Service options will be provided to those clients.

Clients who are travelling between 15 to 45 days will be given weekday appointments at local Service Canada Centres. Proof of travel or need is required.

To help you plan your visit, the wait time for the passport office is published below.

Wait times:

  • are estimated wait times
  • are updated three times every business day, at 9:30 a.m., 12:00 p.m., and 2:00 p.m. (local time)

Before you visit an office, please confirm its hours of service and address by clicking on its link below. Note: Some offices do not offer urgent pick-up service.

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(Last updated: )

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