Work-Sharing - Follow-up

From: Employment and Social Development Canada

COVID-19

During the COVID-19 pandemic, all Work-Sharing agreements fall under the COVID-19 temporary special measures. The Government of Canada has extended these measures to September 26, 2021. During the special measures, there are changes to the Work-Sharing Program and this page is not accurate at the moment.

6. Follow-up

All applications are subject to an assessment and approval process by Service Canada.

Service Canada officials will inform you of the status of your application. All decisions on applications, whether rejected or approved, will be confirmed in writing.

Decisions regarding the assessment of applications are final. There is no appeal process for the rejection of a Work-Sharing application.

Once a Work-Sharing application is approved, the agreement must be signed within 60 calendar days following the approval date. If the agreement is not signed by all parties within 60 calendar days, the agreement will be cancelled. As well, a signed agreement that is not implemented within 60 calendar days of the start date (indicated in section 5b of the articles of agreement) will be terminated. In both cases, if the employer still wishes to participate in the Work-Sharing program, a new application will need to be submitted.

Contact us

Employers

Employer Contact Centre

For more information on the Work-Sharing Program, employers across Canada may contact the Employer Contact Centre:

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Canada and the United States

  • Toll-free: 1-800-367-5693
  • TTY : 1-855-881-9874

Outside Canada and the United States

Telephone: 506-546-7569 (collect calls accepted)

Employer Inquiry Unit

Service Canada has created an inquiry unit for employers affected by COVID-19 that are seeking general information related to the Work-Sharing Program. Inquiries can be sent to edsc.dgop.tp.rep-res.ws.pob.esdc@servicecanada.gc.ca.

Employees

Employment Insurance Call Centre

For general questions about their Work-Sharing EI benefits and payments, employees can call the Employment Insurance Call Centre. Please note that for privacy reasons, Service Canada is unable to disclose information specific to an employee’s file to employers.

Toll-free:

  • English: 1-800-206-7218
  • French: 1-800-808-6352

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