Work-Sharing Program - Temporary special measures for COVID-19 and the steel and aluminum sector  

COVID-19

During the COVID-19 pandemic, all Work-Sharing agreements fall under the COVID-19 temporary special measures. The Government of Canada has extended these measures to September 26, 2021. During the Special Measures, there are changes to this program and this page is not accurate at the moment

The Government of Canada has put in place Work-Sharing (WS) temporary special measures for employers affected by the downturn in business related to COVID-19 and for the steel and aluminum sector.

These measures extend the duration of Work-Sharing agreements by an additional 38 weeks, for a total of 76 weeks. The mandatory waiting period has also been waived so that employers with a recently expired agreement may immediately apply for a new agreement, without waiting between applications and ease Recovery Plan requirements for the duration of the WS agreement.

COVID-19 (2019 novel coronavirus)

Temporary special measures are effective March 15, 2020 and were extended to September 26, 2021:

  • your agreement must begin or end between March 15, 2020 and September 26, 2021
  • your agreement must be signed between March 15, 2020 and September 25, 2021. The start date must be no later than September 26, 2021
  • if your agreement ended between June 23, 2019 and March 14, 2020, you do not need to serve a mandatory waiting period between agreements
All businesses can benefit from a total of 76 weeks under the COVID-19 temporary special measures regardless of how many weeks they have used prior to March 14, 2020. Visit the Work-Sharing Program COVID-19 page for more information and tools regarding this special measure.

Steel and aluminum sector

Temporary special measures are effective August 19, 2018 to March 27, 2021.

Eligibility

You are eligible to apply if your business has been directly or indirectly affected by the downturn in the steel and aluminum sector and if you:

  • had a WS agreement that ended between November 25, 2017 and August 18, 2018
  • have a WS agreement that will be signed between August 19, 2018 and March 27, 2021 (with an agreement start date no later than March 28, 2021), or
  • have a WS agreement that will begin or end between August 19, 2018 and March 27, 2021

How to apply

**Please refer to the WS Applicant guide for the temporary special measures  for more information on how to complete your application.**

If you are applying for a new agreement you must submit the following documents:

Employers are instructed to submit their completed applications using the method listed below:

Atlantic Provinces

Email: esdc.tp-alt-ws-tp.esdc@servicecanada.gc.ca

Quebec

Email: qc-dpmtds-lmsdpb-tp-ws-gd@servicecanada.gc.ca

Ontario

Email: esdc.on.ws-tp.on.edsc@servicecanada.gc.ca

Western Canada and Territories

Email: edsc.wt.ws-tp.esdc@servicecanada.gc.ca

Contact us

Employers

Employer Contact Centre

For more information on the Work-Sharing Program, employers across Canada may contact the Employer Contact Centre:

Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.

Canada and the United States

  • Toll-free: 1-800-367-5693
  • TTY : 1-855-881-9874

Outside Canada and the United States

Telephone: 506-546-7569 (collect calls accepted)

Employer Inquiry Unit

Service Canada has created an inquiry unit for employers affected by COVID-19 that are seeking general information related to the Work-Sharing Program. Inquiries can be sent to edsc.dgop.tp.rep-res.ws.pob.esdc@servicecanada.gc.ca.

Employees

Employment Insurance Call Centre

For general questions about their Work-Sharing EI benefits and payments, employees can call the Employment Insurance Call Centre. Please note that for privacy reasons, Service Canada is unable to disclose information specific to an employee’s file to employers.

Toll-free:

  • English: 1-800-206-7218
  • French: 1-800-808-6352

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