Feedback from the COVID-19 pulse-check survey

May 15

Dear Colleagues,

Recently, we sent out a pulse-check survey to see how ECCC employees are doing during these unprecedented times. We gathered over 2,000 responses in a little over a week.

Most employees (68 percent) are coping well with the situation; however, many of our friends and colleagues (15 percent) are unsure. As a result, we must continue to rely on our #ECCCFamily to help create a healthy work environment for everyone.

We are pleased to see that 88 percent of employees agree that their managers are in regular contact with them and that they provide the necessary flexibility. Keep it up! Communication is key.

Employees are using a variety of tools such as MS Teams (72 percent) to stay connected. The teamwork, support, and effort are inspiring, and they continue to reinforce the pride we have in Canada’s public service.

The survey identified the top-three topics for managers:

  1. Priorities and workload management (50 percent)
  2. Staffing actions (49 percent)
  3. IT/network (48 percent)

According to the survey, roughly a quarter (23 percent) of respondents have had no issues when connecting to the VPN whereas the majority of respondents (68 percent) have had some issues. We have made good progress in this area, with remote access now accommodating more than 4000 simultaneous users. We will continue to monitor performance issues, which will inform the potential to further increase the number of available VPN connections.

Respondents identified their main sources of information on the COVID-19 pandemic as being their manager (72 percent), priority messages (60 percent), senior management (51 percent), DMs messages (48 percent), and ECCC News (40 percent).

Employees indicated that it can be confusing when information is shared through a wide variety of sources. Because we each have different preferences and because it is important to reach as many of you as possible, we need to continue to communicate in various ways. We encourage you to use our web page for ECCC employees as the official repository for COVID-19 information.

For more information, please find attached a summary of the survey’s results.

Thank you for your continued dedication and the feedback you’ve provided in the pulse-check survey. We will use this feedback to inform future decisions and planning.

Take care and stay safe.

Carol Najm
Assistant Deputy Minister
Corporate Services and Finance Branch

Sylvain Paradis
Chief Human Resources Management Officer
Human Resources Branch

Michael Zinck
Director General of the Communications Directorate
Public and Indigenous Affairs and Ministerial Services Branch

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: