Overpayments during the COVID-19 pandemic

In light of the current pandemic situation, the Pay Centre is temporarily suspending the overpayment recovery plans for all new overpayments that, effective March 23, 2020, meet the criteria for repayment. This operational measure will allow the Pay Centre to prioritize pay transactions to employees.

The Pay Centre will continue informing employees of any new overpayments and employees can still choose to repay their new overpayment in the manner that best meets their situation by advising the Pay Centre.

While the recovery of overpayments that fall under the flexibilities outlined in the Information Bulletin: Additional Flexibilities with regards to the recovery overpayments, Emergency Salary Advances and priority payments will be suspended until further notice, it is important to note that the recovery of overpayments will continue for the recoveries of amounts owing arising from routine pay transactions, which include, but are not limited to the following:

The recovery will also continue for overpayments associated with the termination of employment, end of term or casual contracts without further extension or renewal (from first available funds).

Note that the recovery plan will continue for employees who already have repayment plans in place as agreed upon. However, these plans can be modified should employees experience financial hardship; employees in such positions should contact the PSPC Client Contact Centre at 1-855-686-4729.

Employees that have an overpayment recovery issue should also contact the Client Contact Centre.

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