EcoAction service standards
Our commitment is to provide you with quality service. When you contact one of our regional offices, you will find knowledgeable and courteous staff who will be pleased to discuss the eligibility of your organization and project, answer your questions and provide general guidance.
You can expect staff to meet the following service standards:
- funding inquiries
- acknowledgement of receipt of application
- proposal eligibility evaluation
- communication of funding decision
- negotiation of contribution agreement
- provision of contribution agreement
If you would like to discuss any aspect of the service you received, please contact us.
Our goal is to return your phone call or email inquiry regarding eligibility of your organization or project idea within 2 working days.
Acknowledgement of receipt of application
Our goal is to provide an acknowledgement receipt of a completed and signed application package within 5 working days of the application deadline.
Proposal eligibility evaluation
If your project proposal is not eligible for funding, our goal is to communicate with you in writing within 30 working days of the application deadline to provide you with an explanation indicating why your proposal is ineligible.
Communication of funding decision
The department’s goal is to send a letter to successful funding recipients within 5 working days of making the final funding decision.
Negotiation of contribution agreement
After you have been notified as a successful recipient, a regional Project officer will contact you to develop a contribution agreement. We work towards completing this process within 40 working days. Please note that meeting this 40 working day standard for the development of a contribution agreement is a shared responsibility and largely depends on you submitting all required documentation to EcoAction officials in a diligent and timely fashion.
Note that this service standard does not apply to projects that fall under the Loi sur le ministère du Conseil exécutif (M-30)
Provision of contribution agreement
Once the successful negotiation of a contribution agreement has taken place, our goal is to provide you with the final contribution agreement for your signature within 15 working days.
Please see our departmental service standards for more information.
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