Service standard and performance for hazardous waste export and import permits

 

When you submit an application through our online system, here is what you can expect in terms of service standards and performance:

  • our standard: to complete the review process for permit applications within 60 days of receiving your complete and accurate application
  • our target: to meet the standard for at least 70% of permit applications
  • our performance in 2018: 83% of permit applications were reviewed within the 60-day standard

Some factors may impact the review process and delay issuing your permit, such as:

  • your application is incomplete or inaccurate
  • consent of another party (such as a foreign state or another Canadian province) is required for the permit

Service performance from previous years

2018: 83%

In 2018, we exceeded the 60-day service standard due to two factors: the streamlining of the notices review process and the release of the notices and permitting module of the Canadian Notices and Movement Tracking System (CNMTS) in June 2018.

2017: 58%

In 2017, we did not meet the service standard. Some regulated companies were late to provide information, and we experienced data entry delays.

2016: 34.1%

In 2016, we did not meet the service standard. Some regulated companies were late to provide information, and we experienced data entry delays. Regulatory changes both in Canada and the US incurred further delays.

2015: 54.2%

In 2015, we did not meet the service standard. We received more notifications than usual, as well as many requests to amend existing permits. Some regulated companies were late to provide information, and some importing jurisdictions delayed their consent. We developed a new online notification and tracking system and trained regulatees to use the new system.

2014: 76%

In 2014, we exceeded the service standard.

2013: 64%

In 2013, we did not fully meet the service standard. It took longer to exchange complete information with regulated companies. In addition, the US federal government was shut-down for a certain period, which forced the US to delay consent for exports. Other jurisdictions also sometimes delayed their consent. Without export permits, the service standard would have been met 79% of the time.

Contact us

Waste Reduction and Management Division
Environment and Climate Change Canada
351 St. Joseph Boulevard, 9th Floor
Gatineau, QC K1A 0H3

Email ec.notification.ec@canada.ca

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