Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.
Retail banking sales culture may raise risks for consumers2018-03-20 – News release
The Financial Consumer Agency of Canada has published a report on its review of domestic banks’ retail sales practices.
Consumer Alert: FCAC reminds consumers of the risks in giving banking information to third-party online services2018-03-13 – News release
During Fraud Prevention Month, the Financial Consumer Agency of Canada reminds Canadians of the risks of disclosing their online banking and credit card information to anyone, including third-party financial mobile applications and online services.
Services and information
The steps for making a complaint to a bank or other federally regulated financial institution.
Your rights and responsibilities when dealing with financial institutions.
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
Savings and investment types, options, setting goals and choosing a financial advisor.
How much money you'll need, where your money will come from, budgeting and paying off student debt.
Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.
Tools to help you choose a bank account and credit card, including budget and mortgage calculators.
Educational materials to help students and adults increase their financial knowledge and skills.
A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.
Financial entity obligations, guidance, decisions, complaint information, research, and more.
Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy, the National Steering Committee and more.
Merchants’ rights, how card payments work, choosing a service provider.
Identity theft, types of fraud, counterfeit money and other threats or scams.
What we are doing
Laws and regulations
- Financial Consumer Agency of Canada Act
- Bank Act
- Financial Consumer Agency of Canada Assessment of Financial Institutions Regulations
- Financial Consumer Agency of Canada Designated Violations Regulations
- Annual Report 2017-2018
- Backgrounder: Preliminary findings from Canada’s Financial Well-Being Survey
- Backgrounder: Sustained behaviour change through financial education: A budgeting longitudinal study using mobile technology
- Progress report: Canada’s National Research Plan on Financial Literacy 2016-2018
What is a title loan and what to expect when you get one.
Financial wellness in the workplace
Strategies and resources to help employers improve the financial well-being of their employees.
Discharging a mortgage
Learn about the steps you need to take to remove the lender’s rights to your property.
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