Consumer Protection Advisory Committee documents

From: Financial Consumer Agency of Canada

Agenda – Inaugural meeting, April 11, 2018

Location: 150, Kent Street, Constitution Square, Tower 3, 8th floor, Pearson boardroom  


8:30 am to 9:00 am
(Duration: 30 minutes)

Networking and light breakfast


9:00 am to 9:05 am
(Duration: 5 minutes)

Opening remarks by Lucie M.A. Tedesco, FCAC Commissioner


9:05 am to 9:50 am
(Duration: 45 minutes)

Administrative matters

  • purpose of the committee
  • terms of reference

9:50 am to 10:45 am
(Duration: 55 minutes)

FCAC overview (Mandate, corporate background and supervision framework provided)

A look ahead at next fiscal year (2018/19)

  • business plan
  • supervision framework
  • Agency growth

Roundtable

  • member roles and contribution

10:45 am to 11:00 am
(Duration: 15 minutes)

Networking and refreshment break


11:00 am to 12:00 pm
(Duration: 60 minutes)

Rights & responsibilities and public opinion research survey results (POR survey provided)

  • overview
  • POR survey results
  • HELOC spring house-buying campaign
  • suggestions for next survey and R&R campaign

12:00 pm to 1:30 pm
(Duration 1 hour, 30 minutes)

Lunch

1:30 pm to 2:45 pm
(Duration: 1 hour, 15 minutes)

Industry review: bank retail sales practices (Public report provided)

  • overview
  • reactions
  • would you like to see FCAC take a deeper dive into any specific areas/products/services offered by banks?
    • mystery shopping

2:45 pm to 3:00 pm
(Duration: 15 minutes)

Networking and refreshment break


3:00 pm to 3:40 pm
(Duration: 40 minutes)

Roundtable

  • Suggestions for other areas that FCAC might focus on

3:40 pm to 3:55 pm
(Duration: 15 minutes)

Take-aways and next steps

  • next meeting date
  • theme/topics for next meeting
  • actions

3:55 pm to 4:00 pm
(Duration: 5 minutes)

Closing remarks


Agenda – 2nd meeting, October 10, 2018

Location: 150 Kent Street, Constitution Square, Tower 3, 8th floor, Pearson boardroom  


8:30 am to 9:00 am
(Duration: 30 minutes)

Networking and light breakfast


9:00 am to 9:10 am
(Duration: 10 minutes)

Approval of first meeting notes


9:10 am to 9:20 am
(Duration: 10 minutes)

Opening remarks by Lucie M.A. Tedesco, FCAC Commissioner


9:20 am to 10:00 am
(Duration: 40 minutes)

Enhanced regulatory oversight

  • supervision framework update
  • update on industry review: bank retail sales practices

10:00 am to 10:45 am
(Duration: 45 minutes)

The importance of Public Opinion Research (POR) to FCAC's work on HELOCs


10:45 am to 11:00 am
(Duration: 15 minutes)

Networking and refreshment break


11:00 am to 12:00 pm
(Duration: 60 minutes)

Member initiatives update

  • Credit Counselling Society research study
  • SEED research projects
    • Access to Identification for Low Income Manitobans
    • The Regulation of Group plan RESPs and the Experience of Low Income Subscribers

International Developments

  • FCAC’s role in international fora and its benefits

12:00 pm to 1:30 pm
(Duration: 1 hour, 30 minutes)

Lunch


1:30 pm to 2:30 pm
(Duration: 60 minutes)

Bank Complaint Handling Procedure

  • discussion on their effectiveness

2:30 pm to 2:45 pm
(Duration: 15 minutes)

Networking and refreshment break


2:45 pm to 3:40 pm
(Duration: 55 minutes)

Roundtable

  • possible future areas of supervisory focus
  • suggestions for future industry review topics

3:40 pm to 3:55 pm
(Duration: 15 minutes)

Take-aways and actions

  • travel expense reimbursement
  • next meeting date
  • theme/topics for next meeting
  • actions

3:55 pm to 4:00 pm
(Duration: 5 minutes)

Closing remarks by Lucie M.A. Tedesco, FCAC Commissioner

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