Service Standard for Issuance of Import/Export Permits for Controlled Substances

Disclaimer: Information on this webpage is provided for illustrative purposes only. The Benzodiazepines and Other Targeted Substances Regulations, Narcotic Control Regulations, and Parts G and J of the Food and Drug Regulations made under the Controlled Drugs and Substances Act should be relied upon for specific requirements, including if there are discrepancies between this page and the regulations.

Service Description:

Health Canada posts service standards and performance information for services with over 100 regulatory authorizations, such as permits or licences, issued each year (high-volume regulatory transactions).

This service is a high-volume regulatory transaction used by applicants seeking the issuance of Import/Export Permits for Controlled Substances.

The Controlled Drugs and Substances Act (CDSA) provides for the control of substances that can alter mental processes and that may produce harm to health and to society when diverted or misused. The CDSA prohibits certain activities with controlled substances - including possession, trafficking, importation, exportation and production – except as authorized by regulation. At present, the Narcotic Control Regulations, Benzodiazepines and Other Targeted Substance Regulations, and Parts G and J of the Food and Drug Regulations set out detailed requirements for persons involved in carrying out activities with controlled substances, including the requirement for licensed dealers to obtain an import or export permit from Health Canada for each shipment of controlled substances being transported into or out of Canada.

Service Standard:

The Office of Controlled Substances (OCS) commits to a service standard of 45 calendar days from the date an application is deemed complete by the OCS to the date a decision is issued to the applicant (permit sent/application refused).

Performance Target:

The target for achieving this standard is set at 90%.

Performance result in fiscal year 2017 to 2018:

The Office of Controlled Substances processed 93% of applications within its service standard.

Departmental Contact

Please contact the OCS to make any general enquiries or comments, or to receive application forms and additional guidance. Note that at any time, regulations supersede the guidance documents.
Permits Section
Office of Controlled Substances
Health Canada
AL 0300B
Ottawa ON K1A 0K9

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