Self-care product consultation summary: Webinars

Public consultation sessions to discuss modernizing self-care product regulation were held by webinar on May 1 and 5, 2017.

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Consultation summary

To modernize self-care regulation in Canada, we asked consumers and other stakeholders for input on a policy proposal.

We thank everyone who participated in these sessions. The feedback received will continue to shape the regulation of self-care products in Canada.


The number of participants who attended the webinar consultations were as follows:

  • 48 on May 1, 2017
  • 137 on May 5, 2017

People who attended the consultation included:

  • academics
  • consumers
  • health care providers
  • business representatives
  • representatives of professional associations 

To protect the privacy of consultation participants, their names will not be shared.

Key issues discussed

During the consultation we delivered a presentation on both the context of the sessions and on the policy proposal, including:

  • a two-class system of risk level for products, including safety and failed efficacy
  • acceptable claims within each of the two classes
  • unique label identifiers and statements on labels to help consumers identify products easily
  • compliance and enforcement measures to address safety concerns

Feedback: what we heard

We have included a brief summary of what we heard from participants at the public consultation sessions via webinar.

Consultation and engagement

Participants at the public consultation sessions by webinar said they:

  • wanted more time for questions because of the large audiences
  • liked having the opportunity to give feedback electronically
  • appreciated Health Canada's transparency and openness to their comments

Participants at the public consultation sessions by webinar want Health Canada to:

  • provide opportunities for live group discussions
  • include points of view from consumers and health care providers
  • share materials before future consultation sessions by webinar
  • organize targeted consultation sessions by webinar with consumers and health care providers
  • offer more consultation sessions by webinar and at convenient times to account for varying time zones

Policy Proposal

Participants at the public consultations by webinar said the policy proposal should:

  • consider business impacts, including those from cost recovery and plain language labelling
  • ensure there is an appropriate quality standard in place and compliance monitoring for all self-care products
  • clarify the process that will be used to distinguish different pathways to market for each class
  • consider the use of symbols, infographics or short, positive statements on the label to inform consumers' decision-making
  • continue to follow the two class approach
  • give more specific details on the claims and products found in each class

For more information

Health Canada – Health Products and Food Branch
Natural and Non-Prescription Health Products Directorate
250 Lanark Avenue, A.L. 2003C
Ottawa, Ontario
K1A 0K9


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