Report an Issue Involving a Consumer Product

Health Canada's mission is to help the people of Canada maintain and improve their health. The Consumer Product Safety Directorate deals with reports of consumer product-related health or safety concerns from industry and consumers. Industry reports are required under section 14 of the Canada Consumer Product Safety Act and may be received voluntarily for cosmetics under the Cosmetic Regulations made under the Food and Drugs Act.

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Consumer Product Issue Report Form

If the issue you are reporting resulted in a serious injury and medical follow-up may be required, please contact a physician or seek medical attention immediately.

Health Canada's policy is not to disclose personal information, unless the individual to whom the information relates consents to the disclosure or the disclosure is required or otherwise authorized by law.

Health and safety reports involving consumer products and/or cosmetics can be submitted by telephone or e-mail, or through the form provided above.

Reporting for Other Products

Some consumer reports fall outside the mandate of the Consumer Product Safety Directorate and are regulated by other branches, departments or agencies. If your report is related to one of the matters below, please contact the appropriate authority:

What happens when I submit my report?

When received, your report will be reviewed to determine if further information is required and if the Consumer Product Safety Directorate is the appropriate organization to address your concern. If the report does warrant further consideration, you may be contacted by the Directorate for more information.

If the Directorate is not the appropriate organization to deal with the report, you will be directed to the correct organization (including its name and contact). Your report will be forwarded only with your permission.

Since the Directorate deals with many reported product-related issues, all reports are initially prioritized according to the health and safety risk. Events representing a higher risk will receive priority attention. Actions taken by Health Canada will be consistent with the Directorate's compliance and enforcement policies and procedures. The objective is to achieve compliance using the most appropriate level of intervention. Not all reports will lead to further action from Health Canada.

What information is recommended in the submission of a report?

Information regarding the issue, for example:

  • Number of persons affected and their related injuries (as applicable)
  • Nature of the event: – severity of injury including death, product defect for each person affected (as applicable)
  • Where and what type of medical care or treatment  received (for example, First Aid, family doctor, Hospital Emergency Room)
  • Was the company notified of the incident? If so, what was the response?
  • When did the event occur?
  • How did the event occur? (What were the person(s) affected doing at the time of the incident?)
  • Product brand name/name of manufacturer or importer
  • Place of purchase (or Web address if purchased on-line)

Place of purchase: why is this information required?

Information regarding the specific store is important to enable Health Canada to contact or visit the location.

The following information is also helpful:

  • Manufacturer/Importer address, place where the product was manufactured or imported from (usually found on the label or packaging of the product).
  • Universal Product Code (UPC) (provide all numbers listed), model number, lot number, serial number, other unique number, date of manufacture/import.
  • Age recommendations found on the packaging of the product.
  • When was the product purchased? (new, borrowed, second-hand)
  • Do you still have the product?
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