Information for Employees - Employee Assistance Program (EAP)

Benefits of using the Employee Assistance Program (EAP)

If Employee Assistance Services (EAS) is your Employee Assistance Program (EAP) service provider, please call 1-800-268-7708 or 1-800-567-5803 (for persons with a hearing impairment) to access the program.

On this page:

Message of Support from the EAS Team Related to Changes Within Canada's Federal Public Service

In light of ongoing changes within Canada's federal public service and its impact on employees, EAS has made the decision to re-post past newsletters dealing with topics related to coping with change; grief and loss (employment, death); and financial management.

Our intention is that this information will be of use and support to our clients during these times of change.

Kindest Regards,

The EAS Team

A Better Quality of Life

All of us have experienced, at one time or another, some difficulties which can disrupt our lives and may have an effect on our well-being. Your EAP can assist in addressing almost every problem that affects professional or personal lives. Here are some examples:

  • marital and family problems;
  • work-related problems;
  • interpersonal conflicts.

Strictly Confidential

When you call our 24-hour Crisis and Referral Centre at 1-800-268-7708 (or 1-800-567-5803 for persons with a hearing impairment) for support and assistance, you are assured of the highest standards of confidentiality. Your employer will not know that you have accessed the program and will not have access to any of your private information. In addition, our community-based counsellors are bound by their own professional code of ethics as well as the confidentiality provisions in our contractual agreements that further serve to further guarantee client confidentiality. There is no risk to your future career advancement.

Ease of Access and Bilingual Service

All calls to the EAS Employee Assistance Program are answered by fully trained bilingual (French and English) counsellors 24 hours a day, 7 days a week, 365 days a year. All counsellors have a minimum of a master's degree in counselling, social work or psychology and are trained in crisis and suicide prevention/intervention.

The process for referral to an EAS contracted mental health professional in private practice:

  • They will contact you within the next 2 business days to set-up an appointment 
  •  An appointment is offered within the next 5 business days

Service is Free to You

Because your employer believes in the well-being of its employees, your employer pays for the cost of the program.

Trained and Experienced Counsellors

Our national network of more than 700 highly trained and experienced counsellors include qualified psychologists, social workers and trained educators with a specialization in counselling - all with a minimum of a master's degree and 5 years of counselling experience. They have a wide range of expertise and specializations and clients are always referred accordingly.

High Level of Satisfaction

According to our most recent Voluntary Client Satisfaction Survey, 98% of service users will contact us again in the future should they need help and 95% are "totally" or "very satisfied" with the services received.


In e-counselling, the counsellor and client exchange e-mail instead of meeting face-to-face. Typically, e-mails are exchanged once a week for an average period of 3 weeks.

Find more information about e-counselling.

Tools for You

For more information about how your EAP service can work for you, see this excerpt from an EAP information session presentation that is usually delivered face-to-face. Please speak with the EAP contact within your organization to request a face-to-face information session for your organization. EAS also offers information sessions through videoconferencing and teleconferencing.

On a quarterly basis, EAS publishes an informative publication covering a variety of topics designed to help the reader better cope with their personal and professional life. Below is the link to various topics, and tips for dealing with them.

Volume 21 (2012-2013)

  • Number 1 (N/A)
  • Number 2 ("Career Assessment: Adapting to a New Workplace Landscape")

Volume 20 (2011-2012)

  • Number 1 ("Optimizing Our Brain for Success, Productivity, & Happiness")
  • Number 2 ("Sleep")
  • Number 3 ("Psycho-social Emergency Preparedness and Response")

Volume 19 (2010-2011)

Want to read one or more of the following past issues? Contact Us to request a copy.

Volume 18 (2009-2010)

  • Number 1 ("Financial Stress")
  • Number 2 ("Decisions That Rock: Making Choices That Integrate Your Values")
  • Number 3 ("Stressed or Simply Scared")
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