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Your information and privacy are protected

• VACs do not play a role in the decision-making process and are expressly forbidden to provide any visa-related advice to applicants.
• All decisions on applications are made by Canadian visa officers at the visa office.
• VACs do not represent the Government of Canada. VACs are managed by private companies or international organizations. They are only authorized to provide specific services to applicants under the terms of a formal agreement with Immigration, Refugees and Citizenship Canada (IRCC).
• Protection of personal information is a primary consideration for the Government of Canada when choosing any service provider such as a VAC. Each VAC must protect personal information. Any failure to comply with the terms of the formal agreement signed between the Government of Canada (GoC) and the service provider could result in the cancellation of the agreement.
• If you suspect that your privacy may have been breached, you are encouraged to notify the visa office responsible for processing your application.
• If you have any questions, comments, concerns or complaints about the collection or handling of your information by any VAC, as it relates to Canada’s Privacy Act, and privacy policies, you can contact the Office of the Privacy Commissioner of Canada:
  • by using this online form
  • by mail at Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Québec, K1A 1H3 or
  • by telephone at (819) 994-5444.