Immigrant Sector Council of Calgary (ISCC)

The mission of the Immigrant Sector Council of Calgary (ISCC) is to provide leadership and resources to influence public attitudes and knowledge, and support capacity of service providers in the immigrant sector. The ISCC envisions a Calgary community in which newcomers to Canada are provided with the opportunity for full and equitable participation.

The ISCC specifically aims to:

  • Increase its leadership role in influencing public policy and public perception of the value of newcomers;
  • Support member organizations in building capacity, strengthening service delivery mechanisms, and enhancing coordination of services; and
  • Enhance newcomers’ experience and participation in the Calgary community and promote institutional change.


Accessibility is realized through ISCC members who represent the key areas of expertise required for helping newcomers find success in Calgary. ISCC members represent all three levels of government, immigrant-serving agencies, public sector institutions, and ethno-cultural organizations and multicultural centres.

Newcomer Involvement

Twenty-one representatives from all three levels of government, immigrant-serving agencies, public sector institutions, and multicultural organizations and ethno-cultural centres sit on the ISCC Council. External groups, such as the Calgary Coalition for Meaningful Employment, Calgary Homeless Foundation, Coalition for Equal Access to Education, Alberta Association of Immigrant Serving Agencies, and YMCA, also collaborate with the ISCC for the realization of shared goals.

Stakeholder Collaboration

The ISCC’s collaborative model brings together key stakeholders of the immigrant sector to work towards the timely and equitable integration of newcomers. The ISCC also relies on the support of external groups which provide human resources and/or administrative assistance and communicate the work of the ISCC to their networks in the community. The ISCC also conducts consultations with more broad-based organizations for their input into position papers and strategy issues.


Accountability is built into the collaborative model of the ISCC. Funders of the ISCC are also members of the Council, allowing them to participate in and contribute to the operations of the ISCC. Funders along with service providers also sit on the various standing committees created to respond to specific issues that are deemed to require an ISCC response.

The ISCC Strategic Plan has stated the outcomes it proposes to achieve by 2012. It is accountable to its funders and the public, including the immigrant community, to realize the outcomes. The Council is required to report yearly to its funders on progress and achievements to date.

Positive Outcome

Some achievements include:

  • Participating on the External Advisory Committee for the development of the City of Calgary’s Welcoming Community Policy which is a municipal strategic response to the needs of immigrants in Calgary.
  • Bringing insight and the voice of the immigrant experience to the development of the Calgary and Region Social Outlook for 2010 report.
  • Establishing a committee to look at the creation of an employment position classification structure for Alberta’s immigrant-serving sector, attaching a salary structure to the classification structure, aligning sector positions, and creating a clear path of employment for individuals interested in a career in the sector.
  • The CARE Strategy for children and youth of immigrant families disseminated Best Practices through CARE Connections events and direct communication with CARE Strategy members.
  • The ISCC, in partnership with Ethno-Cultural Council of Calgary, had a joint venture in 2010, Every Vote Counts, to explore immigrants’ experiences and understandings of local elections, and what could be done to engage more immigrants in municipal voting in Calgary.


This model can be adapted to first- and second-tier cities across Canada and has the built-in flexibility for members to be selected based on the objectives of the organization and governance structure. It would be for each organization to define their membership criteria and to operate accordingly.

Ontario’s Local Immigration Partnerships, which were formed after 2005, built on a model similar to that of the ISCC.


Service Providers
Members of the ISCC Council: Calgary Bridge Foundation for Youth, Calgary Catholic Immigration Society, Calgary Immigrant Educational Society, Calgary Immigrant Women’s Association, Centre Accueil Nouveaux Arrivants Francophones, Centre for Newcomers, Immigrant Services Calgary, Jewish Family Service Calgary, Ethno Cultural Council of Calgary, Calgary Multicultural Centre, Calgary Board of Education, Calgary Catholic School District, and Alberta Health Services
Alberta Employment and Immigration Calgary Region, Alberta Employment and Immigration Community and Business Services, Alberta Employment and Immigration – Immigration Policy and Programs, City of Calgary Family and Community Support Services, Calgary and Area Child and Family Services, Citizenship and Immigration Canada, Calgary and Area Child and Family Services, United Way of Calgary and Area, and Calgary Learns
Calgary, AB
Year of Launch
Languages of Delivery
Newcomer Groups Served
Immigrant-serving agencies, multicultural and ethno-cultural groups, public sector institutions, provincial and municipal government
Expected Results
Policy and Program Development (to ensure effective delivery and achieve comparable settlement outcomes across Canada)
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