Naming procedures: Managing existing records - two clients associated to the same UCI

In the rare instance that two clients with the same names and dates of birth are inadvertently recorded under the same UCI; and it is clear from other information recorded in CIC’s system of record (for example, passport information, marital status, previous entries to Canada, or other information) that the information of two different people are contained in the same record, please refer to the matter to the Operations Support Centre (OSC) and indicate in the subject line “unmerge” to have the record reviewed and any necessary modifications (including the creation of separate records) made.

For clarifications or questions related to this Policy, please contact OMC.

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