Destining and travel arrangements: Preparing travel arrangements

This section contains policy, procedures and guidance used by Immigration, Refugees and Citizenship Canada staff. It is posted on the Department’s website as a courtesy to stakeholders.

Where available, the services of the International Organization for Migration (IOM) will be used to arrange refugee travel. If the IOM is not present, travel arrangements are made by:


Preparing the notification of arrival transmission (NAT)

Visa offices send NATs to the the Resettlement Operations Centre in Ottawa (ROC-O) when a final destination is selected and refugee travel arrangements are complete. When sending a NAT, please use the following procedures:

  • Must be sent at least 10 days prior to refugee travel;
  • Maximum of 30 persons on each NAT;
  • Separate NATs for refugees arriving at different ports of entry (i.e. refugees destined to Vancouver should not be on the same NAT as refugees destined to Toronto);
  • Separate NATs for different types of refugee cases (i.e. GAR and PSR cases should not be on the same NAT); and
  • Separate NATs for refugees destined to Quebec


  • NAT template
  • GCMS NAT template
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