Destining and travel arrangements: sending a Destination Matching Request (DMR)

This section contains policy, procedures and guidance used by Immigration, Refugees and Citizenship Canada staff. It is posted on the Department’s website as a courtesy to stakeholders.

The following three steps occur in the processing of a DMR:

  1. Send DMR

    The visa office sends the DMR to the Resettlement Operations Centre in Ottawa (ROC-O) not less than 6 weeks before the refugees are ready to travel, unless the refugees are identified as in need of urgent processing.

    The ROC-O will determine the appropriate destination based on information contained in the DMR and GCMS notes. The ROC-O will determine the most appropriate destination based on a number of factors, such as the refugee(s) preferred destination if any, if there are family/friends in Canada, medical/resettlement needs, work experience, local IRCC office consultations, community capacity and targets.


    • DMRs should be sent to the ROC-O at NHQ:
    • DMRs for cases destined for Quebec are to be addressed to the same address as above. However, the ROC-O will forward the DMR to MIDI who will respond directly to the visa office by email with a copy to the ROC-O, with a destination. The ROC-O has no involvement with the destining and matching of refugees destined to Quebec.
  2. Confirmation

    Visa offices should receive a confirmation of a destination within 5 working days from the date of request.

    If a response has not been received within this period, send the DMR again, indicating that it is a duplicate.

  3. Send NAT

    A NAT must be sent within 3 months of receiving a destination from the ROC-O.

    If the visa office abroad is unable to book a flight and send a NAT within 3 months of receiving a response to a DMR, the response will be considered cancelled and a new DMR is to be sent to the ROC-O by the visa office.

    DMRs at year-end: The destinations for all cases that do not travel by the end of the calendar year are considered cancelled and new DMRs should be issued along with the previous year's DMR number and destination indicated.

    When making corrections, amendments or additions to a DMR, use the same DMR number and be sure to identify what the changes are.

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