Procedures for processing urgent protection (UPP) cases

This section contains policy, procedures and guidance used by Immigration, Refugees and Citizenship Canada staff. It is posted on the Department’s website as a courtesy to stakeholders.

General processing guidelines

Five main directives help CIC treat cases in a way that meets the program’s objectives.

  • officers are to make the decision whether to accept and process the case under the UPP and inform UNHCR within 24 hours of the case being referred;
  • admissibility checks (medical, security and criminality) are to be accelerated and, if not finalized, the cases will be processed with temporary resident permits (TRP) where possible
    • the interview may be waived if the visa office is confident in the quality of the referral received;
    • close liaison with UNHCR or referral organizations is essential during the process;
    • and the person should be en route to Canada within 3 to 5 days of referral to the visa office, whenever possible.

If processing will take longer, it is vital to confirm with UNHCR that the delay will not put the applicant’s safety in jeopardy.


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