Resettlement: COVID-19 program delivery
This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.
This page contains guidance for migration offices about the processing of resettlement applicants in response to the global COVID-19 pandemic. These guidelines will change as the situation evolves and as business gradually returns to normal.
Current directive: Processing of resettlement applications can continue as per standard guidance. However, travel documents may be issued only to resettlement applicants where capacity to support the arrivals has been confirmed by the Resettlement Operations Centre in Ottawa (ROC-O).
Below are the current guidelines for IRCC offices abroad.
On this page
- Final decision – requests for quarantine plans
- Arrangements for departure to Canada
- Responding to client inquiries
Final decision – requests for quarantine plans
Prior to making a final decision on any privately sponsored refugee or blended visa-office referred (BVOR) applications, a quarantine plan must be on file in Global Case Management System (GCMS). The request for this plan will be sent to sponsors from the ROC-O. To initiate this request, migration offices must send a destination matching request (DMR) to ROC-O using the status ‘Sent to Matching Centre’. Migration Offices should fill in the Requested Destination fields, with the Requested Reason field set to ‘Other’ and the Requested Other Reason Description as ‘QP’. Migration offices should also add a note to the application that the quarantine plan has been requested. Once a copy of the quarantine plan is on file, ROC-O will change the status of the DMR to ‘Sent to Visa Office’ and add a note to the application indicating that the quarantine plan is on file. Migration offices can then complete the DMR and add the final decision (FD). Please note that this will only be a temporary process while quarantine plans are still required.
- For PSRs/BVORs going to Quebec, until quarantine plans are no longer required, 2 DMRs will need to be sent. The DMR request for Certificat de sélection du Québec (CSQ) (Quebec Selection Certificate) can follow the regular process as outlined in the program delivery instructions.
- Please note that for any PSRs/BVORs where an FD is already on file but the quarantine plan is outstanding, a verification activity has been added to the application in GCMS by ROC-O. Once quarantine plans have been received, the activity will be updated to complete, and a note will be added to the application in GCMS accordingly.
- We have also shared a list of these cases with the International Organization for Migration (IOM) in Ottawa, so that it can monitor movements of these cases accordingly until International Network Resettlement Operations Division (IN-ROD) confirms that quarantine plans are on file for all applications. Once we have moved through this last list of files, all movements will be coordinated between migration offices and IOM local offices as per usual process.
Final decisions on government-assisted refugee applications can proceed as per the usual process. Capacity of Resettlement Assistance Program service provider organizations is confirmed by IOM prior to booking travel through the use of the Arrivals Booking Tool.
Arrangements for departure to Canada
Booking of travel
It is the responsibility of the migration office to coordinate with the IOM on booking travel for all refugee applicants; however, there must be a copy of a quarantine plan on file for all PSRs and BVORs prior to sending requests to the IOM.
Responding to client inquiries
A package of frequently asked questions has been developed to respond to client inquiries. Updated versions will be shared through the regular email sent by the International Network relating to COVID-19.
A published resource developed by the Refugee Sponsorship Training Program (RSTP) is also available.
Additional questions received from refugees, their family members or other interested persons can be forwarded to the ROC-O.
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