Electronic travel authorization (eTA): COVID-19 program delivery

This section contains policy, procedures and guidance used by Immigration, Refugees and Citizenship Canada staff. It is posted on the Department’s website as a courtesy to stakeholders.

Applicants can continue to submit electronic travel authorization (eTA) applications online; however, the manual processing of eTA applications that drop out for officer review is paused. Applications that drop out for manual review will only be processed if the applicant meets the exemption criteria for the current travel restrictions. Individuals who are eligible are directed to self-identify and submit documentation to show how they meet the exemption criteria through an IRCC Web form submission.

Officers must wait until all of the supporting documents have been received through the Web form submission before they proceed with processing a foreign national’s eTA application. All in-progress applications submitted prior to the travel restrictions will remain on hold unless applicants contact IRCC through the Web form to indicate how they meet the exemption criteria and provide supporting documentation. Applicants must also comply with all requests for the usual supplementary documentation, for example a police certificate, before a final decision is rendered.

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