Electronic travel authorization (eTA): COVID-19 program delivery

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

These program delivery instructions align with the Ministerial Instructions (MIs) that are in effect from September 1, 2021 to March 31, 2022. Under the current MIs, applicants will continue to submit electronic travel authorization (eTA) applications online and the manual processing of eTA applications that drop out for officer review will continue, to the extent possible. This will assist IRCC in dealing with the expected increase in applications once the travel restrictions are lifted and ensure that future processing times aren’t significantly impacted.

Individuals who meet an exemption criteria that requires written authorization from IRCC are directed to self-identify and submit documentation to show how they meet the exemption criteria through an IRCC Web form submission.

Officers must wait until all of the supporting documents have been received through the Web form submission before they proceed with processing the foreign national’s eTA application. Applicants must also comply with all requests for the usual supplementary documentation, for example a police certificate, before a final decision is rendered.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: