Foreign nationals who are in Canada with a letter of introduction (LOI) after approval of a study or work permit application processed outside of Canada: COVID-19 program delivery

This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.

Foreign nationals who are physically in Canada and who received a positive decision letter (letter of introduction [LOI]) on their study or work permit application [IMM 1294 or IMM 1295] processed outside of Canada may request the examination and document issuance required by section 11 of the Immigration and Refugee Protection Act (IRPA) from within Canada using the IRCC Web form.

Foreign nationals who received a LOI under International Experience Canada (IEC) are also eligible to have their relevant permit(s) issued from within Canada.

Due to COVID-19 travel restrictions, these foreign nationals can’t leave and re-enter Canada to present their LOI for examination (in other words, they can’t travel to a port of entry to flagpole or travel to another country and return). Therefore, a process has been developed to conduct the examination and issuance of documents required under section A11. This process will be in place until March 31, 2021.

Processing

Step 1: Submission of IRCC Web form

Instructions on the public website in the Study permit: After you apply and Work permit: After you apply pages state that foreign nationals must request examination and document issuance by using the IRCC Web form.

Study permit applicant message

Applicants should use the following message

a11exam: I am requesting an examination and the issuance of my study permit from within Canada. My application number is [S#########]. I have received my letter of introduction, which is valid until [DATE].

My correct contact information in Canada is:

Telephone:
Mailing Address:
Residential Address:

I continue to be accepted at [DLI Name] and will be/am registered in the [Name] Program.

Work permit applicant message

Applicants should use the following message

a11exam: I am requesting an examination and the issuance of my work permit from within Canada. My application number is [w#########]. I have received my letter of introduction, which is valid until [date].

My correct contact information in Canada is:

Telephone:
Mailing Address:
Residential Address:

The applicant’s message should also include one of the following paragraphs:

Employer-specific work permit: My employer, [name], located at [address], may be contacted at [contact telephone or email] to confirm my continued employment offer. I intend to begin work for this employer as soon as my work permit is received.

Open work permit: I attest that my circumstances remain the same and I still meet the requirements of the open work permit program I was approved for.

Step 2: Referral to Domestic Network (DN)

Client Support Centre (CSC)

On receipt of the IRCC Web form, the Client Support Centre (CSC) Email Support Unit (ESU) will separate these requests for the Domestic Network (DN) to access.

The CSC ESU may use the following keyword to pull the requests: a11exam.

As this process involves an examination and decision, the CSC ESU will simply move the Web forms to the appropriate email folder for the DN to assess.

Domestic Network (DN)

The Eastern Region will review the incoming Web forms and take the following steps:

  1. Attach the Web form to the appropriate application as incoming correspondence.
  2. Associate the application with an organization based on geographical area of the requester.
  3. The office responsible for the specific geographical area will pull open applications from the associated cases and finalize them.

Step 3: Examination and document issuance

On receipt of the Web form referral, the officer will take the following steps:

  1. Search the foreign national in the Global Case Management System (GCMS) to ensure no flags or client notes were added after the positive decision on the application outside of Canada.
  2. Review the study permit application in GCMS to determine the following:
    1. Does the name of the designated learning institution (DLI) in the request match the letter of acceptance provided with the study permit application?
    2. Is the DLI still accepting foreign students? Officers can review further instructions on school closures and cancellations at Cancelled programs.
    3. Is the officer satisfied that funding is still in place for tuition, living expenses and the return home?

    Review the work permit application in GCMS to determine the following:

    1. Does the name of the employer in the Labour Market Impact Assessment (LMIA) or LMIA-exempt offer match what the foreign national provided in their request?
    2. Were any concerns or case notes entered after the positive decision outside of Canada?

      Officers may choose to contact the employer to confirm the continued employment offer or contact the foreign national for an interview as they deem necessary.

      Officers may check open source information for confirmation of the employer if they choose. However, if extrinsic information is discovered that may lead to a negative decision, the officer must follow the procedural fairness process.

  3. Approval: If the officer is satisfied that study or work permit requirements are still met and the document can be issued, they should
    1. Add Secondary Office: Add the Domestic Network Office and the Case Processing Centre in Edmonton (CPC-E) as secondary offices.
    2. Ensure that the mailing and residential addresses have been updated and set as Primary on the Client screen and added to the application in GCMS.
    3. Make the following changes to the study or work permit document in the Finalize Application applet:
      1. Add Print Queue PQ-DOC-9518-8 to the specific document line (if applicable, leave the Counterfoil line as is).
      2. Change the Status to “Generate”.

    Refusal: If the officer is not satisfied that study or work permit requirements are still met, they should refuse to issue the study or work permit.

    1. Add case notes: The officer must add a case note indicating why they are refusing to issue the study or work permit.
    2. Determine the status of the foreign national: Advise the client that when their status expires they must leave Canada, or if the foreign national is out of status, advise them on next steps.
    3. If needed: Follow the process for a section A44 report and removal.

Step 4: Printing and mailing of work permit

The print queue PQ-DOC-9518-8 belongs to CPC-E.

The study or work permit will print with all other issued permits.

The CPC-E will change the status of the permit as required for normal processing after they have printed it and will mail it to the applicant as per the standard mailing process.

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