How to check the status of your passport application

 Service standards

See how long it may take us to process your application under normal circumstances.

Avoid waiting on the phone and get the status of your application online.

Answer the questions below to find out how you can check your application status.

Applied in person: 4 business days ago or less

We suggest you wait to check your application status.

Your application may not be in our system yet, and the processing time is still within our service standards.

However, you can try using our online tool if you’d like. You need to have your file or reference number to use it.

Check the status of your application(opens in a new tab) 

If you need a passport within 10 business days, learn how to get urgent or express passport services (opens in a new tab).

Applied in person: 5 business days ago or more

To check your application status, you can use our online tool. You need to have your file or reference number to use it.

Check the status of your application(opens in a new tab) 

You can also call or visit us in person.

Our agents answer calls Monday to Friday, from 8:30 a.m. to 5:00 p.m. your local time (9:00 a.m. to 5:30 p.m. in Newfoundland and Labrador). They do not answer calls on statutory holidays.

Call us

Reach us at either of the numbers below.

Toll-free number:
1-800-567-6868

Direct number:
1-819-997-8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, use our TTY service.

1-866-255-7655

Go to a passport office

Use walk-in service at a passport office to request the status of your application.

Find a passport office and check walk-in wait times.

If you need a passport within 10 business days, learn how to get urgent or express passport services (opens in a new tab).

Applied by mail in Canada or the US: 9 business days ago or less

We suggest you wait to check your application status.

Your application may not be in our system yet, and it is still within our service standards.

However, you can try using our online tool if you’d like. You need to have your file or reference number to use it.

Check the status of your application(opens in a new tab) 

If you need a passport within 10 business days, learn how to get urgent or express passport services (opens in a new tab).

Applied outside Canada or the US: 19 business days ago or less

Wait to contact us. Your application is still within our service standards.

If you need urgent help while abroad, request emergency assistance (opens in a new tab).

Applied outside Canada or the US: 20 business days ago or more

If you need urgent help while abroad, request emergency assistance (opens in a new tab).

Applied by mail in Canada or the US: 10 business days ago or more

To check your application status, you can use our online tool. You need to have your file or reference number to use it.

Check the status of your application(opens in a new tab) 

You can also call or visit us in person

Our agents answer calls Monday to Friday, from 8:30 a.m. to 5:00 p.m. your local time (9:00 a.m. to 5:30 p.m. in Newfoundland and Labrador). They do not answer calls on statutory holidays.

Call us

Reach us at either of the numbers below.

Toll-free number:
1-800-567-6868

Direct number:
1-819-997-8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, use our TTY service.

1-866-255-7655

Go to a passport office

Use walk-in service at a passport office to request the status of your application.

Find a passport office and check walk-in wait times.

If you need a passport within 10 business days, learn how to get urgent or express passport services(opens in a new tab) 

Page details

Date modified: