Travel documents (refugee travel document or certificate of identity) pick-up and what to do after you receive it

In general, travel documents are mailed to you. However, if you apply in person at the Gatineau, Quebec, passport office, you may pay an additional fee to pick-up your new travel document once it’s ready (pick-up service).

When you receive your travel document, do the following:

1. Make sure the information is accurate


Make sure the information in the travel document is accurate, especially your personal information. If there are any errors, contact the Passport Program immediately.

2. Sign your travel document

You must sign your travel document in ink in the signature block on page 3.

If you have submitted a medical letter with your application indicating that you do not write, there will be an observation added on page 3 of the travel document stating “signature not required”. In this case, the signature box must be left blank.

Applications for children:

  • Parents must never sign a child’s travel document.
  • Children under 16 years of age do not sign the travel document.
  • The signature block on page 3 should be left blank.

3. Complete the section on page 4 (address and emergency contact information)

For your emergency contact, we recommend that you name someone who would not normally travel with you.
If your address or emergency contact changes, cross out what is there and write the new information in the space above. Do not use correction fluid.

 If there is not enough space on page 4, write your new address on a separate piece of paper and insert it into the travel document. Do not glue or staple the piece of paper to your travel document; leave it loose in the travel document.
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