Coronavirus disease (COVID-19) and service providers: Managing your agreement with us

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Ask to rearrange your funding to help with administrative costs

If you haven’t spent as much money on program delivery this year because of COVID-19, you can ask to separate your program delivery funds from your administrative funds. This will help you pay for your administrative costs.

To make a request to separate your administrative and program delivery funding, contact your program officer.

Work with your existing budget

While costs for service delivery have gone up, we’re also expecting the number of new refugees who need services to go down. This means your organization’s existing budget should still cover your costs. For now, we won’t be working on a new budget strategy.

If your organization’s existing budget isn’t enough to keep delivering services, contact your program officers with a new cash flow forecast.

Get financial support for online service delivery

To help you offer services online, we’ve adjusted the equipment and services that can qualify as expenses under your agreement. Depending on your situation, some costs that may qualify include

Contact your program officer to find out what may be available to you.

Some accrued vacation leave can be paid out

Effective April 1, 2020, you can pay out accrued vacation leave (accumulated vacation balances) and claim it as an eligible expense if it

As the service provider claiming these payouts, note that

Take more time to submit your annual reports

We’ve extended the deadline to submit your 2 annual reports to August 31, 2020. The reports are

Expenses and processes that are staying the same

While we’re making some changes to support providers during these disruptions, many processes are the same.

Pay supply teachers from existing funds

You should keep paying supply teachers using the unused funds you have available. This process has not been affected by COVID-19.

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