Coronavirus disease (COVID-19) and service providers: Managing your agreement with us
On this page
- Ask to rearrange your funding to help with administrative costs
- Work with your existing budget
- Get financial support for online service delivery
- Take more time to submit your annual reports
- Expenses and processes that are staying the same
Managing your agreement with us
To help manage the impact of COVID-19 on your organization, we’ve made some temporary changes that may help you support your employees and clients during these disruptions.
Ask to rearrange your funding to help with administrative costs
If you haven’t spent as much money on program delivery this year because of COVID-19, you can ask to separate your program delivery funds from your administrative funds. This will help you pay for your administrative costs.
To make a request to separate your administrative and program delivery funding, contact your program officer.
Work with your existing budget
While costs for service delivery have gone up, we’re also expecting the number of new refugees who need services to go down. This means your organization’s existing budget should still cover your costs. For now, we won’t be working on a new budget strategy.
If your organization’s existing budget isn’t enough to keep delivering services, contact your program officers with a new cash flow forecast.
Get financial support for online service delivery
To help you offer services online, we’ve adjusted the equipment and services that can qualify as expenses under your agreement. Depending on your situation, some costs that may qualify include
- cell phones, laptops and tablets (for your employees or to loan out to your clients)
- $30 a month to offset the costs of delivering services from home (for employees already funded through your agreement)
Contact your program officer to find out what may be available to you.
Some accrued vacation leave can be paid out
Effective April 1, 2020, you can pay out accrued vacation leave (accumulated vacation balances) and claim it as an eligible expense if it
- is part of your organization’s internal policy
- applies to all employees (even those not funded through your agreement)
- follows the labour standards of your province or territory
- respects any collective agreements your organization has with bargaining agents
- is agreed to by both your organization and the employees getting the payout
As the service provider claiming these payouts, note that
- these expenses will be funded under your existing contribution agreement
- vacation your employees have accumulated under previous agreements is not eligible
- after in-person services return to normal, these expenses will be approved on a case-by-case basis
Take more time to submit your annual reports
We’ve extended the deadline to submit your 2 annual reports to August 31, 2020. The reports are
- the annual project performance report for settlement contribution agreements
- the annual report for Resettlement Assistance Program agreements
- the annual performance report for community partnerships
Expenses and processes that are staying the same
While we’re making some changes to support providers during these disruptions, many processes are the same.
Pay supply teachers from existing funds
You should keep paying supply teachers using the unused funds you have available. This process has not been affected by COVID-19.
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