Coronavirus disease (COVID-19) and service providers: Helping your clients get RAP support

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The 50% additional income incentive policy under RAP will apply to the above-mentioned benefits. Clients should be reporting these benefits. Be ready to help them with the reporting process.

Scan and email RAP documents after getting a signature

Until further notice, we’ll electronically sign and email documents to you when we need your client’s signature. These include

To correctly complete the documents:

  1. After we email you the PDF form, print it.
  2. Get your client to sign the document.
  3. Scan the completed document and email it back to us.

Our office will check that the documents are complete and accurate, and explain what to do with the original copies.

If a refugee client wants to move before their quarantine is over

If one of your refugee clients wants to move to a new community before they’ve finished their mandatory 14-day quarantine, explain to them that

As always, please contact us if a refugee you’re not expecting comes to your organization for lodging or other services.

Share COVID-19 resources with your clients

Make sure you help your clients stay informed. Share client-focused COVID-19 information, including

Share COVID-19 information in multiple languages with your clients

You can help newcomers understand COVID-19 by sharing resources in multiple languages on the Public Health Agency of Canada (PHAC) website. These include

You can find the languages of each resource under its description.

Get PHAC COVID-19 resources

Share resources, links and information from Refugee 613

Refugee 613 is maintaining a database of resources about COVID-19. They on the information that newcomers and refugees need.

Called the COVID-19 Community Information Exchange (links to a Google Docs database), this resource includes

Refugee 613 has also

Share financial assistance information in multiple languages with your clients

Employment and Social Development Canada and the Canada Revenue Agency have information about financial assistance that your clients may be eligible for. Some of this information is now available in multiple languages, including details about the Canada Child Benefit and the Canada Emergency Response Benefit.

Get financial assistance information

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