Coronavirus disease (COVID-19) and service providers: Helping your clients get RAP support
On this page
- Consider federal benefits to be earned income
- Scan and email RAP documents after getting a signature
- If a refugee client wants to move before their quarantine is over
- Share COVID-19 resources with your clients
Consider federal benefits to be earned income
Some of your clients getting benefits through Resettlement Assistance Program (RAP) may be eligible for
- Employment Insurance
- the Canada Emergency Response Benefit
The 50% additional income incentive policy under RAP will apply to the above-mentioned benefits. Clients should be reporting these benefits. Be ready to help them with the reporting process.
Scan and email RAP documents after getting a signature
Until further notice, we’ll electronically sign and email documents to you when we need your client’s signature. These include
- RAP agreements
- declaration of funds and assets
- income support initial cheque acknowledgement
- loan forms
To correctly complete the documents:
- After we email you the PDF form, print it.
- Get your client to sign the document.
- Scan the completed document and email it back to us.
Our office will check that the documents are complete and accurate, and explain what to do with the original copies.
If a refugee client wants to move before their quarantine is over
If one of your refugee clients wants to move to a new community before they’ve finished their mandatory 14-day quarantine, explain to them that
- they can’t move until after the quarantine period
- Everyone entering Canada, including refugees, must quarantine for 14 days. It doesn’t matter if they have symptoms of COVID-19 or not.
- ignoring the quarantine order is a criminal offence under the Quarantine Act and penalties can include
- you’ll tell us and the appropriate local authorities that they haven’t finished their quarantine
- their new community may not have a RAP service provider, or may have one that doesn’t have space to accommodate them for a new quarantine period
As always, please contact us if a refugee you’re not expecting comes to your organization for lodging or other services.
Share COVID-19 resources with your clients
Make sure you help your clients stay informed. Share client-focused COVID-19 information, including
- information for refugees, asylum claimants, sponsors and PRRA applicants
- This page includes a handout for refugees that explains COVID-19 and the quarantine requirements for all travellers arriving in Canada.
- information for landed permanent residents
- resources in multiple languages from the Public Health Agency of Canada (PHAC)
- resources, links and information from Refugee 613
- financial assistance information in multiple languages
Share COVID-19 information in multiple languages with your clients
You can help newcomers understand COVID-19 by sharing resources in multiple languages on the Public Health Agency of Canada (PHAC) website. These include
- fact sheets
You can find the languages of each resource under its description.
Share resources, links and information from Refugee 613
Refugee 613 is maintaining a database of resources about COVID-19. They on the information that newcomers and refugees need.
Called the COVID-19 Community Information Exchange (links to a Google Docs database), this resource includes
- the source of its products and information
- when they were created
- available languages
Refugee 613 has also
- developed a COVID-19 vaccine bulletin in multiple languages (hosted on Google Drive)
- created a Facebook group for front-line workers who work with and support refugees and newcomers
- This is a closed Facebook group. To view this content, you and your clients must request access.
Share financial assistance information in multiple languages with your clients
Employment and Social Development Canada and the Canada Revenue Agency have information about financial assistance that your clients may be eligible for. Some of this information is now available in multiple languages, including details about the Canada Child Benefit and the Canada Emergency Response Benefit.
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