Contact the Non-Insured Health Benefits program

Important message for Non-Insured Health Benefits (NIHB) clients evacuated from their communities 

If you have been evacuated from your community and need to refill or replace items that were covered by the NIHB Program or you need to access other services covered under NIHB, we can help. Find toll-free telephone numbers for all benefits and all regions below.

Headquarters

  • Non-Insured Health Benefits program
    Address locator: 1909A
    Ottawa ON  K1A 0K9
    Email: sac.nihb-ssna.isc@canada.ca  
    Toll-free: 1-800-567-9604
    Fax: 613-954-5265
    Teletypewriter: 1-866-553-0554
  •  

Dental benefits

Dental Predetermination Centre (dental services)

  • Non-Insured Health Benefits
     Address locator: 1902D
     Ottawa ON  K1A 0K9
     Toll-free: 1-855-618-6291
     Fax: 1-855-618-6290

Dental Predetermination Centre (orthodontic services)

  • Non-Insured Health Benefits
    Address locator: 1902C
    Ottawa ON  K1A 0K9
    Toll-free: 1-866-227-0943
    Fax: 1-866-227-0957

Pharmacy benefits

NIHB Drug Exception Centre

  • Address locator: 1902D
    Ottawa ON  K1A 0K9
    Toll-free: 1-800-580-0950
    Fax: 1-877-789-4379          

Other benefits: contact your regional office

 

Atlantic (PEI, NS, NB, NL)

  • Non-Insured Health Benefits
    1505 Barrington St Suite 1525
    Halifax NS  B3J 3Y6
    Toll-free: 1-800-565-3294
  • Medical transportation and vision care
    Fax: 1-800-377-9288
  • Medical supplies and equipment and mental health counseling
    Fax: 1-866-963-7700

Québec

  • Non-Insured Health Benefits
    Guy-Favreau Complex East Tower Suite 202
    200 René-Lévesque Bd W
    Montreal QC  H2Z 1X4
  • Mental health counseling
    Telephone: 514-496-4270
    Toll-free: 1-877-583-2965
    Fax: 514-496-2962
  • Vision care, medical supplies and equipment and medical transportation
    Telephone: 514-283-1575
    Toll-free: 1-877-483-1575
    Fax: 514-283-7762
    Fax toll-free: 1-855-244-4470

Ontario

  • Non-Insured Health Benefits
    Sir Charles Tupper Building
    2720 Riverside Dr 4th floor
    Address Locator: 6604E
    Ottawa ON  K1A 0K9
  • General NIHB inquiries
    Toll-free: 1-800-640-0642
    Fax: 613-952-7054
  • Medical supplies and equipment, vision care (including eyewear), mental health counseling (vendors and providers only)
    Toll-free: 1-800-881-3921
  • Medical transportation (Southern zone)
    Toll-free: 1-800-881-3921
  • Medical transportation (Sioux Lookout zone)
    Toll-free: 1-807-737-5820 (weekdays 8 am to 4 pm Central time, except statutory holidays)
    Toll-free: 1-807-737-0828 (weekends and statutory holidays 8 am to 4 pm, Central time)
    Toll-free: after hours support (outside above listed hours): 1-833-MED-TRAV (1-833-633-8728)
  • Medical transportation (Thunder Bay zone)
    Telephone: 1-807-343-5390 or toll-free 1-877-779-7749

Manitoba

  • Non-Insured Health Benefits
    391 York Avenue Suite 300
    Winnipeg MB  R3C 4W1
  • Medical supplies and equipment, mental health counseling and vision care
    Toll-free: 1-800-665-8507
    Fax: 1-800-289-5899
  • Medical transportation
    Toll-free: 1-877-983-0911
    Fax: 204-984-7834

Saskatchewan

  • Non-Insured Health Benefits
    Alvin Hamilton Building
    1783 Hamilton St room 098
    Regina SK  S4P 2B6

Toll-free: 1-866-885-3933

  • reception on main level
  • medical transportation is available 24 hours when calling the toll-free number

Alberta

  • Non-Insured Health Benefits
    Canada Place
    9700 Jasper Avenue Suite 730
    Edmonton AB  T5J 4C3
  • General NIHB inquiries
    Telephone: 780-495-2694
    Toll-free: 1-800-232-7301
  • Medical transportation
    Telephone: 780-495-2708
    Toll-free: 1-800-514-7106

British Columbia

First Nations clients living in BC

Important information for Non-Insured Health Benefits (NIHB) clients living in British Columbia

  • First Nations Health Authority (FNHA)
    757 West Hastings St Suite 540
    Vancouver BC  V6C 3E6
    Toll Free: 1-855-550-5454

Inuit clients living in BC

NIHB-eligible Inuit and non-residents living in BC will be served by the Alberta region.

For information regarding assistance with coverage of your BC health care premiums, please call 1-800-663-7100 to confirm your eligibility for the Medical Services Plan (MSP) premium assistance and to register with the MSP program.

Northern Region

Northwest Territories and Nunavut

  • 2720 Riverside Drive
    Address locator: 6604C
    Ottawa ON  K1A 0K9
    Toll-free: 1-888-332-9222
    Fax: 1-800-949-2718

Northern Region (Yukon office)

  • Non-Insured Health Benefits
    300 Main St Suite 100
    Whitehorse YT  Y1A 2B5
    Telephone: 867-393-3800
    Toll-free: 1-866-362-6717
    Fax: 1-867-667-3999

Related links

Non-Insured Health Benefits

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