Contact the Non-Insured Health Benefits Program

Important message for Non-Insured Health Benefits (NIHB) clients evacuated from their communities 

If you have been evacuated from your community and need to refill or replace items that were covered by the NIHB Program, or you need to access other services covered under NIHB, we can help. Find toll-free telephone numbers for all benefits and all regions below.

Headquarters

  • Non-Insured Health Benefits Program
    First Nations and Inuit Health Branch
    Department of Indigenous Services Canada
    200 Eglantine Driveway
    Address Locator: 1909A
    Ottawa, Ontario
    K1A 0K9
  • Email: NIHB-SSNA@hc-sc.gc.ca
  • Fax: 613-954-5265
  • Toll Free: 1-866-225-0709
  • Teletypewriter: 1-800-465-7735 (Service Canada)

Dental Benefits

Dental Predetermination Centre (Dental Services)

  • Non-Insured Health Benefits
    Address Locator 1902D
    200 Eglantine Driveway
    Ottawa, Ontario
    K1A 0K9
  • Toll-Free Telephone: 1-855-618-6291
  • Toll-Free Fax: 1-855-618-6290

Dental Predetermination Centre (Orthodontic Services)

  • Non-Insured Health Benefits
    Address Locator 1902C
    200 Eglantine Driveway
    Ottawa, Ontario
    K1A 0K9
  • Toll-Free Telephone: 1-866-227-0943
  • Toll-Free Fax: 1-866-227-0957

Pharmacy Benefits

NIHB Drug Exception Centre

  • 200 Eglantine Driveway, 2nd Floor
    Address Locator 1902D
    Ottawa, Ontario
    K1A 0K9
  • Toll-Free Telephone: 1-800-580-0950
  • Toll-Free Fax: 1-877-789-4379

Other Benefits: contact your regional office

Contact Information by Province from East to West

Atlantic (P.E.I., N.S., N.B., N.L.)

  • Non-Insured Health Benefits
    1505 Barrington Street, Suite 1525
    Halifax, Nova Scotia
    B3J 3Y6
    Toll-free: 1-800-565-3294
  • Medical Transportation/Vision
    Fax: 1-800-377-9288
  • Medical Supplies and Equipment/Mental Health Counseling
    Fax: 1-866-963-7700

Québec

  • Non-Insured Health Benefits
    200 René-Lévesque Boulevard West
    Guy-Favreau Complex, East Tower, Suite 202
    Montreal, Québec
    H2Z 1X4
  • Mental Health Counseling
    Telephone: 514-283-2965
    Toll-free: 1-877-583-2965
    Fax: 514-496-2962
  • Vision/Medical Supplies and Equipment/Medical Transportation
    Telephone: 514-283-1575
    Toll-free: 1-877-483-1575
    Fax: 514-283-7762
    Fax toll-free: 1-855-244-4470

Ontario

  • Non-Insured Health Benefits
    Sir Charles Tupper Building
    2720 Riverside Drive, 4th Floor,
    Address Locator: 6604E
    Ottawa, Ontario
    K1A 0K9
  • General NIHB Inquiries
    Toll-free: 1-800-640-0642
    Fax: 613-952-7054
  • Medical Supplies and Equipment, Vision Care (including eyewear), Mental Health Counseling (vendors/providers only)
    Toll-free: 1-800-881-3921
  • Medical transportation (Southern zone)
    Toll-free: 1-800-881-3921
  • Medical transportation (Sioux Lookout zone)
    Toll free: 1-807-737-5820 (weekdays 8:00 am to 4:00 pm CT, except statutory holidays)
    Toll free: 1-807-737-0828 (weekends & statutory holidays 8:00 am to 4:00 pm CT)
    Toll-free: After Hours Support (outside above listed hours): 1-833-MED-TRAV (1-833-633-8728)
  • Medical transportation (Thunder Bay zone)
    Telephone: 1-807-343-5390 or toll free 1-877-779-7749

Manitoba

  • Non-Insured Health Benefits
    391 York Avenue, Suite 300
    Winnipeg, Manitoba
    R3C 4W1
  • Medical Supplies and Equipment/Mental Health Counseling/Vision
    Toll-free: 1-800-665-8507
    Fax (toll-free): 1-800-289-5899
  • Medical Transportation
    Toll-free: 1-877-983-0911
    Fax: 204-984-7834

Saskatchewan

  • Non-Insured Health Benefits
    Alvin Hamilton Building
    1783 Hamilton Street, room 098
    Regina, Saskatchewan
    S4P 2B6
  • (Reception on Main Level)
  • Toll free: 1-866-885-3933
    (Please note: medical transportation is available 24 hours when calling the toll free number.)

Alberta

  • Non-Insured Health Benefits
    Canada Place
    9700 Jasper Avenue, Suite 730
    Edmonton, Alberta
    T5J 4C3
  • General NIHB Inquiries
    Telephone: 780-495-2694
    Toll free: 1-800-232-7301
  • Medical Transportation
    Telephone: 780-495-2708
    Toll free: 1-800-514-7106

British Columbia

First Nations Clients living in BC

Important information for Non-Insured Health Benefits (NIHB) clients living in British Columbia

  • First Nations Health Authority (FNHA)
    757 West Hastings Street, Suite 540
    Vancouver, British Columbia
    V6C 3E6
    Toll-free: 1-855-550-5454

Inuit Clients living in BC

As of October 1, 2013, NIHB-eligible Inuit and non-residents living in BC will be served by the Alberta region.

For information regarding assistance with coverage of your BC health care premiums, please call 1-800-663-7100 to confirm your eligibility for the Medical Services Plan (MSP) premium assistance and to register with the MSP program.

Northern Region

Northwest Territories and Nunavut

  • Non-Insured Health Benefits
    2720 Riverside Drive
    Address Locator: 6604C
    Ottawa, Ontario
    K1A 0K9
    Toll-free: 1-888-332-9222
    Fax (toll-free): 1-800-949-2718

Northern Region (Yukon Office)

  • Non-Insured Health Benefits
    300 Main Street, Suite 100
    Whitehorse, Yukon
    Y1A 2B5
    Telephone: 867-393-3800
    Toll-free: 1-866-362-6717
    Fax: 1-867-667-3999

Additional Information

Visit our First Nations and Inuit Health section to learn about Indigenous Services Canada's Non-Insured Health Benefits.

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