Contact the Non-Insured Health Benefits program

• Headquarters
• Dental benefits
• Pharmacy benefits
• Other Benefits: contact your regional office
  • Atlantic
  • Québec
  • Ontario
  • Manitoba
  • Saskatchewan
  • Alberta
  • British Columbia
  • Northern Region
• Online contact form

Headquarters

• Non-Insured Health Benefits program
  Address locator: 1909A
  Ottawa ON  K1A 0K9
  Email: sac.nihb-ssna.isc@canada.ca  
  Toll-free: 1-800-567-9604
  Fax: 613-954-5265
  Teletypewriter: 1-866-553-0554
•  

Dental benefits

Dental Predetermination Centre (dental services)

• Non-Insured Health Benefits
   Address locator: 1902D
   Ottawa ON  K1A 0K9
   Toll-free: 1-855-618-6291
   Fax: 1-855-618-6290

Dental Predetermination Centre (orthodontic services)

• Non-Insured Health Benefits
  Address locator: 1902C
  Ottawa ON  K1A 0K9
  Toll-free: 1-866-227-0943
  Fax: 1-866-227-0957

Pharmacy benefits

NIHB Drug Exception Centre

• Address locator: 1902D
  Ottawa ON  K1A 0K9
  Toll-free: 1-800-580-0950
  Fax: 1-877-789-4379          
  

Other benefits: contact your regional office

 

Atlantic (PEI, NS, NB, NL)

• Non-Insured Health Benefits
  1505 Barrington St Suite 1525
  Halifax NS  B3J 3Y6
  Toll-free: 1-800-565-3294
• Medical transportation and vision care
  Fax: 1-800-377-9288
  
• Medical supplies and equipment and mental health counseling
  Fax: 1-866-963-7700

Québec

• Non-Insured Health Benefits
  Guy-Favreau Complex East Tower Suite 202
  200 René-Lévesque Bd W
  Montreal QC  H2Z 1X4
• Mental health counseling
  Telephone: 514-496-4270
  Toll-free: 1-877-583-2965
  Fax: 514-496-2962
• Vision care, medical supplies and equipment and medical transportation
  Telephone: 514-283-1575
  Toll-free: 1-877-483-1575
  Fax: 514-283-7762
  Fax toll-free: 1-855-244-4470

Ontario

• Non-Insured Health Benefits
  Sir Charles Tupper Building
  2720 Riverside Dr 4th floor
  Address Locator: 6604E
  Ottawa ON  K1A 0K9
• General NIHB inquiries
  Toll-free: 1-800-640-0642
  Fax: 613-952-7054
• Medical supplies and equipment, vision care (including eyewear), mental health counseling (vendors and providers only)
  Toll-free: 1-800-881-3921
• Medical transportation (Southern zone)
  Toll-free: 1-800-881-3921
• Medical transportation (Sioux Lookout zone)
  Toll-free: 1-807-737-5820 (weekdays 8 am to 4 pm Central time, except statutory holidays)
  Toll-free: 1-807-737-0828 (weekends and statutory holidays 8 am to 4 pm, Central time)
  Toll-free: after hours support (outside above listed hours): 1-833-MED-TRAV (1-833-633-8728)
• Medical transportation (Thunder Bay zone)
  Telephone: 1-807-343-5390 or toll-free 1-877-779-7749

Manitoba

• Non-Insured Health Benefits
  391 York Avenue Suite 300
  Winnipeg MB  R3C 4W1
• Medical supplies and equipment, mental health counseling and vision care
  Toll-free: 1-800-665-8507
  Fax: 1-800-289-5899
• Medical transportation
  Toll-free: 1-877-983-0911
  Fax: 204-984-7834

Saskatchewan

• Non-Insured Health Benefits
  Alvin Hamilton Building
  1783 Hamilton St room 098
  Regina SK  S4P 2B6

Toll-free: 1-866-885-3933

• reception on main level
• medical transportation is available 24 hours when calling the toll-free number
  

Alberta

• Non-Insured Health Benefits
  Canada Place
  9700 Jasper Avenue Suite 730
  Edmonton AB  T5J 4C3
• General NIHB inquiries
  Telephone: 780-495-2694
  Toll-free: 1-800-232-7301
• Medical transportation
  Telephone: 780-495-2708
  Toll-free: 1-800-514-7106

British Columbia

First Nations clients living in BC

Important information for Non-Insured Health Benefits (NIHB) clients living in British Columbia

• First Nations Health Authority (FNHA)
  757 West Hastings St Suite 540
  Vancouver BC  V6C 3E6
  Toll Free: 1-855-550-5454
  

Inuit clients living in BC

NIHB-eligible Inuit and non-residents living in BC will be served by the Alberta region.

For information regarding assistance with coverage of your BC health care premiums, please call 1-800-663-7100 to confirm your eligibility for the Medical Services Plan (MSP) premium assistance and to register with the MSP program.

Northern Region

Northwest Territories and Nunavut

• 2720 Riverside Drive
  Address locator: 6604C
  Ottawa ON  K1A 0K9
  Toll-free: 1-888-332-9222
  Fax: 1-800-949-2718

Northern Region (Yukon office)

• Non-Insured Health Benefits
  300 Main St Suite 100
  Whitehorse YT  Y1A 2B5
  Telephone: 867-393-3800
  Toll-free: 1-866-362-6717
  Fax: 1-867-667-3999

Related links

Non-Insured Health Benefits