Contact the Non-Insured Health Benefits program
Important message for Non-Insured Health Benefits (NIHB) clients evacuated from their communities
If you have been evacuated from your community and need to refill or replace items that were covered by the NIHB Program or you need to access other services covered under NIHB, we can help. Find toll-free telephone numbers for all benefits and all regions below.- Headquarters
- Dental benefits
- Pharmacy benefits
- Other Benefits: contact your regional office
- Online contact form
Headquarters
- Non-Insured Health Benefits program
Address locator: 1909A
Ottawa ON K1A 0K9
Email: sac.nihb-ssna.isc@canada.ca
Toll-free: 1-800-567-9604
Fax: 613-954-5265
Teletypewriter: 1-866-553-0554
Dental benefits
Dental Predetermination Centre (dental services)
- Non-Insured Health Benefits
Address locator: 1902D
Ottawa ON K1A 0K9
Toll-free: 1-855-618-6291
Fax: 1-855-618-6290
Dental Predetermination Centre (orthodontic services)
- Non-Insured Health Benefits
Address locator: 1902C
Ottawa ON K1A 0K9
Toll-free: 1-866-227-0943
Fax: 1-866-227-0957
Pharmacy benefits
NIHB Drug Exception Centre
- Address locator: 1902D
Ottawa ON K1A 0K9
Toll-free: 1-800-580-0950
Fax: 1-877-789-4379
Other benefits: contact your regional office
Atlantic (PEI, NS, NB, NL)
- Non-Insured Health Benefits
1505 Barrington St Suite 1525
Halifax NS B3J 3Y6
Toll-free: 1-800-565-3294 - Medical transportation and vision care
Fax: 1-800-377-9288
- Medical supplies and equipment and mental health counseling
Fax: 1-866-963-7700
Québec
- Non-Insured Health Benefits
Guy-Favreau Complex East Tower Suite 202
200 René-Lévesque Bd W
Montreal QC H2Z 1X4 - Mental health counseling
Telephone: 514-496-4270
Toll-free: 1-877-583-2965
Fax: 514-496-2962 - Vision care, medical supplies and equipment and medical transportation
Telephone: 514-283-1575
Toll-free: 1-877-483-1575
Fax: 514-283-7762
Fax toll-free: 1-855-244-4470
Ontario
- Non-Insured Health Benefits
Sir Charles Tupper Building
2720 Riverside Dr 4th floor
Address Locator: 6604E
Ottawa ON K1A 0K9 - General NIHB inquiries
Toll-free: 1-800-640-0642
Fax: 613-952-7054 - Medical supplies and equipment, vision care (including eyewear), mental health counseling (vendors and providers only)
Toll-free: 1-800-881-3921 - Medical transportation (Southern zone)
Toll-free: 1-800-881-3921 - Medical transportation (Sioux Lookout zone)
Toll-free: 1-807-737-5820 (weekdays 8 am to 4 pm Central time, except statutory holidays)
Toll-free: 1-807-737-0828 (weekends and statutory holidays 8 am to 4 pm, Central time)
Toll-free: after hours support (outside above listed hours): 1-833-MED-TRAV (1-833-633-8728) - Medical transportation (Thunder Bay zone)
Telephone: 1-807-343-5390 or toll-free 1-877-779-7749
Manitoba
- Non-Insured Health Benefits
391 York Avenue Suite 300
Winnipeg MB R3C 4W1 - Medical supplies and equipment, mental health counseling and vision care
Toll-free: 1-800-665-8507
Fax: 1-800-289-5899 - Medical transportation
Toll-free: 1-877-983-0911
Fax: 204-984-7834
Saskatchewan
- Non-Insured Health Benefits
Alvin Hamilton Building
1783 Hamilton St room 098
Regina SK S4P 2B6
Toll-free: 1-866-885-3933
- reception on main level
- medical transportation is available 24 hours when calling the toll-free number
Alberta
- Non-Insured Health Benefits
Canada Place
9700 Jasper Avenue Suite 730
Edmonton AB T5J 4C3 - General NIHB inquiries
Telephone: 780-495-2694
Toll-free: 1-800-232-7301 - Medical transportation
Telephone: 780-495-2708
Toll-free: 1-800-514-7106
British Columbia
First Nations clients living in BC
Important information for Non-Insured Health Benefits (NIHB) clients living in British Columbia
- First Nations Health Authority (FNHA)
757 West Hastings St Suite 540
Vancouver BC V6C 3E6
Toll Free: 1-855-550-5454
Inuit clients living in BC
NIHB-eligible Inuit and non-residents living in BC will be served by the Alberta region.
For information regarding assistance with coverage of your BC health care premiums, please call 1-800-663-7100 to confirm your eligibility for the Medical Services Plan (MSP) premium assistance and to register with the MSP program.
Northern Region
Northwest Territories and Nunavut
- 2720 Riverside Drive
Address locator: 6604C
Ottawa ON K1A 0K9
Toll-free: 1-888-332-9222
Fax: 1-800-949-2718
Northern Region (Yukon office)
- Non-Insured Health Benefits
300 Main St Suite 100
Whitehorse YT Y1A 2B5
Telephone: 867-393-3800
Toll-free: 1-866-362-6717
Fax: 1-867-667-3999
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