Non-Insured Health Benefits (NIHB)

Prior Approvals and Predeterminations

Dental Predetermination Centre

Predetermination and appeal requests for dental benefits (including orthodontic services) must be submitted to the following address:

Dental Predetermination Centre (Dental Services)

Non-Insured Health Benefits
Address Locator 1902D
200 Eglantine Driveway
Ottawa, Ontario K1A 0K9
Toll-Free Telephone: 1-855-618-6291
Toll-Free Fax: 1-855-618-6290

Dental Predetermination Centre (Orthodontic Services)

Non-Insured Health Benefits
Address Locator 1902C
200 Eglantine Driveway
Ottawa, ON K1A 0K9
Toll-Free Telephone: 1-866-227-0943
Toll-Free Fax: 1-866-227-0957

Drug Exception Centre

Providers requesting prior approval of drug benefits on behalf of NIHB recipients may call Indigenous Services Canada's NIHB Drug Exception Centre:

  • Telephone (toll-free): 1-800-580-0950 (English)
    Telephone (toll-free): 1-800-281-5027 (French)
  • Facsimile: 1-877-789-4379
    Teletypewriter: 1-800-465-7735 (Service Canada)
  • Recipients can mail their appeal request to the following address:
    • NIHB Drug Exception Centre
      200 Eglantine Driveway, 2nd Floor
      Address Locator 1902D
      Ottawa, Ontario
      K1A 0K9

Medical Supplies and Equipment

Medical Supplies and Equipment Prior Approval Requests Only

(Contact information by province from east to west)

  • Atlantic: 1-800-565-3294
  • Québec: 1-877-483-1575
  • Ontario: 1-800-881-3921
  • Manitoba: 1-800-665-8507
  • Saskatchewan: 1-866-885-3933
  • Alberta: 1-800-232-7301
  • Pacific: 1-888-321-5003
  • Northwest Territories and Nunavut: 1-888-332-9222
  • Yukon: 1-866-362-6717

For all other benefits, contact the regional office in your area.

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