Pay and allowances

  • I am a Canadian Armed Forces member who is having trouble with my pay. What can I do?

    If you are a Canadian Armed Forces (CAF) member looking for help with your pay, contact your Unit Human Resources Administrator (HRA). The HRA can review the Military Pay Administrative Instructions (MPAI) or the original documents on your pay file, most of which are held at the unit level.

    If your Unit HRA cannot resolve your pay issue, they will contact Director Military Pay and Allowance Processing (DMPAP) on your behalf. Members are not authorized to contact or send queries to DMPAP directly.

    DMPAP addresses requests according to priority. Processing timelines can vary based on the nature of the concern. Visit the DMPAP Intranet site for details on the approximate response time. If you are unable to access the Intranet, contact your supervisor or our office for assistance.

    If you encounter delays, you can submit a formal complaint through your chain of command. Be specific about your pay issue and how you would like it resolved. Include information such as when the issue was discovered, when it was reported, and to whom as well as the impact or urgency of the issue.

    If you are not satisfied, you can submit a grievance to your commanding officer. For more information, refer to our Redress of Grievance page.

    If there are exceptional reasons that prevent you from addressing your concerns through regular channels such as time sensitivity, health, security, or financial concerns for you or your family, contact our office by phone or in writing. In cases where compelling reasons exist, we can intervene to ensure the appropriate parties know about your circumstances.

  • I submitted a relocation claim through BGRS, the relocation service provider. My claim was denied. Can I appeal the decision?

    First, review your claim status and BGRS-related notes explaining the rejection or partial denial. You can request more details about the decision by phoning, chatting online, or booking a planning session with a BGRS agent. Always request the reasons for the rejection or partial denial in writing.

    If you believe your claim was rejected unfairly, you can request an adjudication through your Canadian Armed Forces Relocation Coordinator (accessible only on the Defence Team Intranet) to the approving authority – Director Compensation and Benefits Administration (DCBA). If you are unable to access the Intranet, contact your supervisor or our office for assistance.

    Your adjudication request must be specific. It should include information about:

    • when the issue was discovered,
    • when the issue was reported and to whom,
    • the impact or urgency of the issue,
    • the desired outcome,
    • how your request relates to the Canadian Forces Integrated Relocation Program policy, and
    • the Posting or Release message with its Declaration of Intended Place of Residence.

    Your request should also include your Military Personnel Record Resume as well as copies of all associated documents such as receipts or medical referrals. This will allow DCBA to review all relevant information in order to render a decision.

    For more information on adjudication, review the Canadian Forces Integrated Relocation Program – section 1.3 Recourse and the Relocation –Recourse Checklist. This information is accessible only on the Defence Team Intranet.

    If you are unsatisfied with the outcome of the adjudication, you can submit a grievance to your commanding officer. For more information, refer to our Redress of Grievance page.

    If there are exceptional reasons that prevent you from addressing your concerns through regular channels such as time sensitivity, health, security, or financial concerns for you or your family, contact our office by phone or in writing. In cases where compelling reasons exist, we can intervene to ensure the appropriate parties know about your circumstances.

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