Ombuds Day

Message from the Ombudsman | 8 October 2020

The second Thursday in October of every year is Ombuds Day. This is our opportunity to increase awareness of the roles and functions of an Ombudsman and our office among our constituents.

Ombuds Day exists thanks to the efforts of members of the American Bar Association’s Section of Dispute Resolution (ABA DR) and other Ombuds institutions who collaborated together on this important initiative.

This year’s theme is “Ombuds: Unusual name. Important service.” This theme was chosen for three reasons:

  1. The term “ombuds” or “ombudsman” is not well known. However, a lack of familiarity should not detract from the value of ombuds to the people and organizations they serve.
  2. Ombuds provide a wide range of services such as conflict management, coaching, mediation, training, reporting, feedback, analysis services, and investigation.
  3. Helping people understand the services ombuds provide is a major goal of Ombuds Day.

We collaborate with the Department of National Defence, the Canadian Armed Forces, and external stakeholders to work towards bringing fair resolutions to situations and creating substantial and long lasting changes within the Defence community.

To the employees of the Office, I thank you for your continuous hard work in ensuring our constituents are treated respectfully and fairly.

To our constituents, if you feel you have been unfairly treated or need help, reach out. We’re ready to help.

I look forward to my continued service to you for the years to come.

Gregory A. Lick


Did you know that there are 16 ombuds offices and similar organizations available to help if you believe you have not been treated fairly by a federal government organization?

Click on any link to get more information. These ombuds offices and similar organizations are eager to help, so don’t hesitate to contact them.

Here they are:


  • Limited service availability.
    This service is affected by the outbreak of coronavirus (COVID-19). Consult the Ombudsman’s message for more information.

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