2020-21 Departmental Results Report – Operating context

From: Parole Board of Canada

The Parole Board of Canada (PBC) works in a challenging environment that demands effective alignment to the Government of Canada’s outcome of a safe and secure Canada, and careful assessment of criminal justice issues and community concerns. Public safety remains the PBC’s primary consideration in all aspects of its decision-making policy, training, and operations. The PBC exercises legislated responsibilities for sharing appropriate information with victims of crime, offenders, applicants, other criminal justice partners, and the public. In this environment, strategic information management is crucial, requiring the PBC to have the automated systems necessary to support effective collection, storage, and sharing of information, and gain efficiencies through the automation of work processes.

The PBC proactively works with its criminal justice partners to coordinate, oversee, and analyze legislative amendments and government initiatives, specifically in relation to our conditional release and record suspension programs. The pace and complexity of proposed legislative changes, and the impact of litigation, have grown significantly over the last few years and have resulted in continuous impacts on the PBC’s operations.

The COVID-19 pandemic was an extremely challenging time for all organizations in search of technology solutions and technological capacity. To cope with the exceptional circumstances created by the pandemic, the PBC adopted digital tools and adapted its policies and processes to ensure offender assistants, victims, and all other observers could participate remotely while ensuring the rights of offenders and victims were respected. The pandemic highlighted the importance of a dependable and reliable information technology structure to provide continuing services to Canadians. It is crucial that the PBC continues to update and maintain its Information Management/Information Technology (IM/IT) strategy to ensure it can meet changing requirements.

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