Annex: Transforming our services over the years

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  30 years ago 15 years ago Now
Filing taxes Paper forms, in-person Paper + e-forms Paper + Online, My Account
31.5% of Canadians used eFile 87.6% of individual returns filed online (2017-2018)
Health Advisories News media Government of Canada websites Social media

Open data for smart technologies, such as smart fridges, to communicate recalls in real time
Weather reports Weatheradio, transmitting a continuous stream of weather reports has the latest radar, satellite images and weather forecasts from across Canada. The website averages over half a billion individual visits to website every year. WeatherCAN mobile app makes forecasts and alerts available through real-time weather data. Canadians receive weather and other emergency alerts immediately through mobile devices, television, and radio.  
Border crossing Pre-approval programs to expedite border clearance for low-risk frequent commuters Web-based portals for businesses and traders to electronically exchange information Automated Border Clearance Self-Serve Kiosks

CanBorder—e-declaration mobile app, Travel smart app
Passports In 1970 there were three Passport Canada offices.

In 1985, the first version of machine-readable passports was issued.
30 passport offices across the country

49 Canada Post locations  
34 passport offices, 315 Service Canada sites and 210 Global Affairs Canada points of passport service abroad  

ePassport: has electronic chip to provide greater protection against fraud and tampering

10-year renewals possible

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