Second language interviews for levels B and C (COVID-19)
Important: end of second language interviews for levels B and C
The second language interviews for levels B and C (COVID-19) have been discontinued and this web content will no longer be available as of May 31, 2021.
Since April 6, 2021, the Oral Language Assessment is the new second language test for all oral assessment needs.
If you have any questions, please contact firstname.lastname@example.org.
The Second Language Interviews for levels B and C were developed by the Public Service Commission as a temporary measure to help departments and agencies staff bilingual positions. These interviews are now available for other types of requests, although priority will continue to be given to departments and agencies staffing positions that are related to the COVID-19 situation or that ensure the effective functioning of the Government of Canada.
The test is administered remotely over the internet using a web conference tool (MS Teams) by a language assessor that is certified by the Public Service Commission. Candidates do not need to be in a federal government building to be tested. Therefore, an onsite responsible officer is not required. Candidates can take the assessment from home however, they should make arrangements to be alone in a calm environment where they will not be disturbed for the duration of the test. The assessor will begin by verifying your candidate’s identity using the video function of MS Teams and then transition to audio only for the remainder of the test.
The Interviews evaluate candidates’ ability to communicate orally in their second official language in response to work-related questions.
The level assessed is determined by the manager based on the requirements of the position:
- Second language interview for level B evaluates whether a candidate meets or does not meet the criteria for level B in oral proficiency
- Second language interview for level C evaluates whether the candidate meets or does not meet the criteria for level C in oral proficiency
The criteria for level B and level C oral proficiency are defined by the Treasury Board Secretariat’s Qualification Standards in Relation to Official Languages.
Understands the main points of clear standard speech that deals with concrete, work-related topics and is delivered at normal speed
Understands linguistically complex speech that deals with work-related topics and is spoken in standard dialect at normal speed
A person speaking at this level can:
A person speaking at this level can:
A person speaking at this level:
A person speaking at this level:
Protecting test integrity
All test content is copyrighted material of the Public Service Commission of Canada (PSC) and is designated Protected. It may not be copied, recorded, reproduced, translated, distributed or disseminated, in whole or in part, in any form or by any means for commercial or non-commercial purposes. Any unauthorized reproduction, recording and/or disclosure of test content is in contravention of the Government Security Policy and the use of such improperly obtained or transmitted information could be found to contravene the provisions of the Public Service Employment Act (PSEA).
Parties involved in the disclosure or improper use of protected test content may be investigated under the PSEA, where a finding of fraud may be punishable on summary conviction, or may be referred to the Royal Canadian Mounted Police (RCMP).
Contact the Personnel Psychology Centre at email@example.com if you think that you have seen PSC test questions posted or shared on-line (e.g., on a Web site or a private chat room) or shared in another manner (e.g., via practice test).
Preventing cheating and fraud
Candidate responsibilities are outlined in the candidate information section of our website. It is essential that the intended candidate takes the test themselves, in good faith, and without the help of other people and resources. Candidates will be asked for government-issued photo identification that will be verified by the assessor prior to the assessment. Any identity falsification for the taking of the test or non-compliance with instructions such as cheating may result in the invalidation of the result of this language test, an investigation under the Public Service Employment Act and possible measures that may affect their employment in the federal public service.
If there is any suspicion of test fraud, such as the candidate having access to pre-written notes during the testing session or falsifying their identity, the Assessor administering the test has a duty to intervene if possible or report this to the Public Service Commission (Personnel Psychology Centre) in order to maintain the integrity of the test. Contact the Personnel Psychology Centre at firstname.lastname@example.org if you have reason to doubt the validity of a candidate’s assessment.
Scheduling the test
Requests for the Second Language Interviews for levels B and C must be submitted by human resources officers through the Second Language Evaluation – Scheduling System. When scheduling the test, the following fields are mandatory in order for the Personnel Psychology Centre to properly schedule and administer the interview:
- Linguistic profile of the position: This is the required level for the position. This information is crucial as it will determine whether the assessor will administer the second language interview for level B or level C.
- Telephone test: although the standard version of the Second Language Interview for level B or level C is conducted by MS Teams only, the system will still select “Telephone test” by default. You then need to enter the candidate’s name and phone number as these are required fields.
- Test centre:
- Montreal test centre: This test centre should be selected for all requests from the Québec region and the Atlantic region
- Gatineau test centre: This test centre should be selected for requests from all other regions
- Preferred date: please indicate the exact date you would like the candidate to be tested. Departments are asked to discuss date options with the candidate prior to sending the request to avoid reschedule requests.
- Candidate email address: please provide the candidate’s email address in the comments section of the request. This information is required to send the MS Teams meeting link to the candidate for the test, along with connection instructions. While the MS Teams link will be sent directly to the candidate, confirmation of the test date and time will be sent to clients through the scheduling system. The test will not be scheduled without the candidate email address.
- If the requirements as outlined above pose an accessibility barrier for your candidate, please contact us by email at email@example.com or telephone at 844-681-8695 for alternative options
Step 2: Applies only to requests for positions related to the COVID-19 response or that ensure the effective functioning of the government of Canada
To benefit from the priority given to positions that are related to the COVID-19 response or that ensure the effective functioning of the government of Canada, the requestor will be required to reply to the test request with the confirmation email and include the approval from the head of human resources or a person identified by the deputy head. The Personnel Psychology Centre will grant priority to requests prior to scheduling.
Create an account:
The resources available on the Second Language Evaluation – Scheduling System main page outline the steps to sign up and create an account in the scheduling system. Once activated, it allows human resources officers to schedule candidates to be tested. Only people who have the delegated responsibility within their organization to make second language evaluation requests are permitted to create an account in the scheduling system. Typically, these delegated individuals are hiring managers, human resources advisors and assistants, and official language coordinators.
Contact information regarding the Second Language Evaluation - Scheduling System:
- email: firstname.lastname@example.org
- phone: 844-681-8695
Candidates who have a disability or any other condition that could affect their performance on the test have the right to request that adapted measures be put in place. Only the Public Service Commission (Personnel Psychology Centre) can establish assessment accommodation measures when a Public Service Commission (PSC) test is administered.
- Notify the PSC well in advance of the test date so that appropriate arrangements can be made. Scheduling of the test can only take place once the accommodation recommendations are prepared.
- The procedure for requesting a second language interview for level B or C with accommodations does not change from the usual procedures: Procedure to request PSC administration services when accommodation is involved.
Rescheduling or cancelling
Requests for rescheduling or cancelling tests can only be submitted through the Second Language Evaluation – Scheduling System by the human resources officer who initiated the request. Advise candidates that if they are unable to attend a testing session, they must notify your organization in order for you to determine if other arrangements can be made. Requests received directly from candidates will not be actioned or responded to.
IMPORTANT: As departments are asked to provide us with their 3 preferred testing dates in the system, it is understood that these dates have been confirmed with the candidate prior to sending the request which should limit the need to reschedule tests.
Cost of test
Core jurisdiction clients
Extended jurisdiction clients
There is no fee for core jurisdiction clients (organizations that are governed under the Public Service Employment Act for their appointments).
The test administration service fee is $245 per candidate for organizations not subject to the Act that have their own appointment authority. This includes separate employers such as the Canada Revenue Agency, Parks Canada and the Canadian Food Inspection Agency, among others.
Cancellation, rescheduling and candidate no-show feesIf the Public Service Commission is not notified through the Second Language Evaluation – Scheduling System of a request to reschedule or cancel a test at least 2 working days before the test, or if a test does not take place due to a candidate’s absence, your organization will be charged with a $245 test administration fee. This no-show fee applies to both core and extended jurisdiction clients.
Prepare for the test
Here is how you can help candidates get ready for their test day:
- Ensure candidates are aware of the information made available to them in the candidate information section on our website
- Ask candidates to be prepared to show a government-issued photo identification
- Candidates should make arrangements to be alone in a calm environment where they will not be disturbed for the duration of the test. For privacy purposes, candidates may wish to be in a neutral environment free of personal items or apply background effects in MS Teams.
- Ask candidates to test the MS Teams meeting link they received well in advance of the scheduled test date. Access to MS Teams is required to proceed with testing. They should also become familiar with the audio and video options available to them to facilitate a smooth testing session.
- Let candidates know that if they are using a smartphone or a tablet to connect to the meeting, they should download the MS Teams mobile application to be able to join the meeting. This step is not necessary when joining the meeting on a computer with a camera.
- Ask candidates to connect to the MS Teams meeting link at least 10 minutes before the scheduled start time of the test to ensure they have no trouble reaching the virtual waiting room. The assessor will be informed that they are waiting and will let them in at the scheduled time of the test.
- Ask candidates to be ready to provide their personal record identifier (PRI) if they are a federal government employee. If they do not have a PRI, they will be asked to provide their date of birth for identification and record keeping purposes.
- Candidates may take notes during the test so remind them to ensure that they have pens, pencils and paper available. They may refer to the notes they have taken during the test to help respond to questions. Due to the protected nature of the test, we ask that candidates destroy their notes after the test. The assessor will also remind them of this at the time of the test.
- If the candidate feels unwell before or during the test due to a physical or psychological indisposition, they should inform the assessor. If the candidate completes the test despite their indisposition, they must accept the test result.
Test results and validity period
The result received is an evaluation of the candidate’s ability to meet the requirements of the B or C level. Based on their test performance, the candidate can obtain a result of either “Meets the requirements” or “Does not meet the requirements” for the level being assessed (B or C).
The Public Service Commission is responsible for documenting and tracking the results obtained for the Second Language Interview administered on or after December 15th, 2020, only in cases where the candidate’s identity has been verified by the assessor. Results are sent out to the requesting organization within 5 business days after the test administration. Information requests regarding recent test results can be emailed to email@example.com. The result sheet will be the only feedback available for this test.
Validity of test results
- Valid for 5 years
- Valid for an indefinite period of time, for persons who remain in the same position, provided that the linguistic profile of the position is not raised above the person's skill level while they are in the position
- The candidate’s Second Language Interview result will replace any previous valid oral test result. Any previous results will no longer be valid.
- Managers may reassess a candidate at any time prior to or after making an appointment should there be concerns about an employee’s proficiency level and/or to respect departmental policies on updating expired test results
There is a 30-day waiting period before a candidate can retake this test. If a candidate retakes the test before the retest period is over, their result will not be valid, and they will have to wait another 30 calendar days to retake the test and receive a new valid result.
Candidate recourse mechanism
Candidates may ask for a rescore if they have concerns that the result they received does not reflect their performance during the test or if they believe that the test was not administered under favourable conditions (complaint). A rescore is the process whereby an assessor other than the one who administered the test listens to the audio recording of the test and rates the candidate’s performance without knowing the result originally granted. In the event that the second rater disagrees with the original result assigned, the quality assurance unit for the assessment makes the final decision on the result of performance.
Candidates must initiate the rescore request, in writing, within 10 business days after the results were sent to the organization that requested the test, via the departmental human resource officer that submitted the request for testing. Departmental officers can, in turn, submit the request to rescore, in writing, to firstname.lastname@example.org. The following information will need to be provided by the departmental officer:
- candidate name
- requesting department
- reference number from the Second Language Evaluation – Scheduling System
- target level of the position
- date of test
- reason(s) for the request
In the event that a candidate is being offered a retest, they must confirm their intention to be retested, in writing, by replying to the received notification so that their previous result can be invalidated. The result obtained in the retest will become their official result.
In order to schedule the retest, a new interview request has to be entered in the Second Language Evaluation – Scheduling System. In the "Comments" section, please indicate "Retest offered by the Public Service Commission for (name of candidate)’s interview on (date of test)".
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