Collections, audit, objections and appeals: CRA and COVID-19

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Collection on new debts

Collections activities on new debts will be suspended until further notice, and flexible payment arrangements will be available.

If a taxpayer is prevented from making a payment or filing a return on time, because of circumstances beyond their control, they can request to waive or cancel penalties and interest. To make a request to the CRA, use Form RC4288, Request for Taxpayer Relief.

If you can't pay your taxes, child and family benefit overpayments, Canada Student Loans, or other government program overpayments in full, payment arrangements are available.

Collections staff will address pre-existing situations on a case-by-case basis to prevent financial hardship.

Our Debt Management Call Centre service is not currently available.

If you need to contact a Collections Officer, please call our toll free number at 1-800-675-6184 between 8 am and 4 pm your local time.

General information: When you owe money – collections at the CRA

Audits

The CRA will generally not contact small or medium (SME) businesses to initiate any post assessment GST/HST or income tax audits for the next 4 weeks.

Interaction with taxpayers will be limited to high risk and exceptional cases, or cases of high risk GST/HST refund claims which require some contact before they can be paid out. Other audits are temporarily suspended.

General information: Business audits

Objections, appeals and taxpayer relief

Objections related to Canadians' entitlement to benefits and credits have been identified as a critical service and will continue to be delivered during COVID-19. There should not be any delays with the processing of these objections.

For objections related to other tax matters filed by individuals and businesses, the CRA is currently holding these accounts in abeyance. No collection action will be taken with respect to these accounts at this time.

For objections that are due March 18, 2020 or later, we are effectively extending the deadline to June 30, 2020.

For appeals before the Tax Court of Canada (TCC), the TCC has ordered the extension of all timelines prescribed by the rules of that Court while it is closed for business until March 30, 2020. More information can be obtained directly from the TCC.

Taxpayers who are unable to file a return or make a payment by the tax-filing and payment deadlines because of COVID-19 can request the cancellation of penalty and interest charged to their account. Penalties and interest will not be charged if the new deadlines that the government has announced to tax-filing and payments are met.

Once business operations resume, the Taxpayer Relief Program will review requests related to COVID-19 on a priority basis.

General information:

Validation programs and verification activities

If you have received any CRA correspondence that includes dates for response or provision of documents, no action is required from you at this time. Verification work is currently on hold and the CRA will re-contact you once the current COVID-19 measures are lifted. Due to measures taken surrounding the COVID-19 virus, our telephone services are not available.

General information: Review of your tax return

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