CRA service consultations 2024

Status: Ongoing

At the Canada Revenue Agency (CRA), we aim to deliver seamless experiences and tailored interactions that are digital first. We are constantly seeking feedback from our clientele on ways we could make our programs and services more streamlined and more client-centric.

From September 25 to December 13, 2024, we are launching public consultations with individuals, non-professional representatives, and tax intermediaries to hear about your recent service experiences with the CRA, and to help inform future service improvements.

Consultation process

Individuals and non-professional representatives

Non-professional representatives can be defined as family members or friends that provide assistance to others with their interactions with the CRA.

Professional tax intermediaries

Participation will be voluntary, and participants’ privacy will be fully respected.

How your feedback shapes our services

While significant progress has been made since previous consultations on overall service experiences with the CRA, there is still more work to be done.

In those consultations you told us, among other feedback, that you expect more convenient access to services and information that is more helpful and easier to understand. The CRA has made several service improvements based on this feedback, such as:

Moving forward, it is important that we hear about your experiences interacting with the Agency. Your feedback will be crucial in shaping the future of CRA services, making it easier for you to meet your tax filing obligations, and get the benefits and credits you may be eligible for.

Your voice matters. Help us drive meaningful change as we work to build a stronger, more responsive CRA that puts clients first and delivers the high-quality services you deserve.

Related information

To learn more about how the CRA is putting people first and working to improve service, visit the following pages:

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