Filing an income tax and benefit return on paper

What you need to know

To serve Canadians better, the Canada Revenue Agency (CRA) will mail the 2019 Income tax package to individuals who filed their returns on paper last year.

The mailed package should arrive by February 17, 2020.

To get the forms by mail, your return must have been processed and your address with the CRA must have been updated before November 15, 2019.

The package includes:

  • a letter from the Minister and Commissioner
  • the 2019 income tax package
    • the income tax and benefit guide,
    • the provincial or territorial information guide, (with the exception of the province of Québec),
    • two copies of the return (which now includes schedule 1),
    • form 428 for your provincial or territorial tax (with the exception of the province of Québec),
  • some personalized inserts or forms depending on eligibility
  • a return envelope

Important Notice

Limited quantities of the 2019 Income tax package will be made available in both official languages at select Service Canada outlet locations from February 24, to May 1, 2020.

Information to view, download and order the income tax package will be available at all Canada Post, Service Canada outlets, and Caisse populaire Desjardins locations.

Please remember to file by April 30, 2020, to avoid interruptions or delays to your benefit payments including the Canada child benefit, GST/HST credit, child disability benefit, old age security pension, or guaranteed income supplement. 

What if you don’t receive a package by February 17, 2020?

If you still haven’t received your package, you can:

  • order the package online as of January 21, 2020
  • view, download and print the package online as of January 21, 2020
  • order the package using our automated phone line as of February 24, 2020
    • 1-855-330-3305 (for service in English)
    • 1-855-330-3310 (for service in French)

It can take up to 10 business days for the 2019 Income tax package to arrive by mail. We want to make sure all Canadians have access to what they need for tax time.

Consider filing online

Filing online is fast, easy and secure. To file online, visit the CRA’s Get ready webpage for tax tips, a guide on how to file, and information on certified software, including some that are free.

Need help with your taxes? Free help may be available

If you have a modest income and a simple tax situation, a volunteer may be able to do your taxes for free. For more information or to find a free tax clinic, go to

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