Tax and benefit implications as normal postal operations resume

Effective November 27, 2018, Canada Post has resumed normal postal operations. As a result, the December Canada child benefit (CCB) cheque and its related provincial and territorial amounts will be delivered by December 13, 2018, as regularly scheduled.

To ensure benefit payments are delivered by December 13, the CRA may be releasing benefit cheques earlier than usual. If you are a benefit recipient, make sure you do not cash your cheque until the date on the cheque.

Don't miss a payment!

Direct deposit is the quickest and most reliable way to get your refund, benefit or credit payments on time in the event of a postal disruption.

If you have entered your CRA security code, you can sign up through My Account, by using the MyCRA or MyBenefits CRA mobile apps, or by phone. Desjardins members and TD Canada Trust customers can now sign up for direct deposit through their financial institution.

Businesses who have entered their CRA security code can register for direct deposit through My Business Account, or by faxing Form RC366, Direct Deposit Request for Businesses to their tax centre. For more information, go to the direct deposit web page.

Please note that some cheques are prepared weeks before they are sent; in these cases your direct deposit request may not be processed in time to ensure that your next payment is made through direct deposit.

Digital services

Our secure digital services are fast and easy, so you can manage your tax affairs online. You can view your tax information, make a payment, access your correspondence, view benefit and credit payment dates, and more. Register for our digital services at

Making a payment

Taxpayers are required to make every effort to submit their payments and remittances on time. If you have a balance owing, there are many ways you can make a payment. Use your financial institutions online banking service, or use the CRA's secure online service My Payment, which allows individuals and businesses to send a payment to the CRA from their bank account. For a full list of available payment methods, go to the Make a payment page.

Proof of income statements, paper forms, and publications

Due to limited mail delivery during a postal disruption, paper forms and documents will not be delivered, and will be held until the disruption has ended. This includes access to information and privacy (ATIP) request response packages, proof of income statements (option 'C' prints), and orders for CRA forms. Individuals can still submit new ATIP requests using the ATIP online request portal, or by faxing a completed request form to 418-556-1828. Individuals and businesses requesting forms can also access, save, and print the forms they need by using the forms and publications section of our website, or the search page to find a specific form, free of charge. If you are registered for My Account and have entered your CRA security code, you can print a proof of income statement by logging in to the CRA's My Account and selecting "Proof of income statement (option 'C' print)."

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: