Supplementary Information Tables

Details on transfer payment programs of $5 Million or more

Children's Special Allowance Payments (Statutory)

Start date: August 28, 1995Footnote 1  

End date: Ongoing

Type of transfer payment: Other transfer payment

Type of appropriation: Children's Special Allowances Act (Statutory)

Fiscal year for terms and conditions: 2016-17

Strategic Outcome: Eligible families and individuals receive timely and accurate benefit payments.

Link to CRA's Program Alignment Architecture:

  • Program: Benefit Programs
  • Subprogram: Statutory Children's Special Allowance payments

Description: Tax-free monthly payments made to agencies and foster parents who are licensed by provincial or federal governments to provide for the care and education of children under the age of 18 who physically reside in Canada and who are not in the care of their parents. Children's Special Allowance payments are equivalent to Canada Child Benefit (formerly the Canada Child Tax Benefit and Enhanced Universal Child Care Benefit) payments and are governed by the Children's Special Allowances Act, which provides that this allowance be paid out of the Consolidated Revenue Fund.

Results achieved: Monthly payments were made to 248 agencies and institutions on behalf of 54,188 children. Payments were issued on schedule, no delays were reported.

Comments on variances: Not applicable

Audits completed or planned: Not applicable

Evaluations completed or planned: Not applicable

Engagement of applicants and recipients: Not applicable

Performance information (dollars) 

Performance information (dollars)
Type of Transfer Payment 2014-15
Actual Spending
2015-16
Actual Spending
2016-17
Planned Spending
2016-17
Total Authorities
2016-17
Actual Spending
Variance
(2016-17 Planned minus Actual)
Total grants
Total contributions
Total other types of transfer payments Footnote 2 214,761,199 309,173,282 289,000,000 319,659,267 319,659,267 (30,659,267)
Total program 214,761,199 309,173,282 289,000,000 319,659,267 319,659,267 (30,659,267)

Internal audits and evaluations

Internal audits

Internal audits
Title of internal audit Internal audit type Completion date
Internal Audit – Major Project Investment (MPI) Oversight Process Internal services June 2016
Internal Audit – Audit Quality Review Program (Phase 1) Reporting compliance December 2016
Internal Audit – Risk Assessment and Audit File Selection in Compliance Programs Reporting compliance December 2016
Internal Audit - Memorandum of Understanding for Information Sharing between the Canada Revenue Agency and Saskatchewan Government Insurance

Reporting compliance

Internal Services

February 2017

Evaluations 

Evaluations
Title of evaluation Status Commissioner approval date Link to CRA's programs
Evaluation Study – Canada Revenue Agency's Administration of the Tax-Free Savings Account Completed June 2016
  • Taxpayer and business assistance
  • Assessment of returns and payment processing
Evaluation Study – Employer Compliance Audit (ECA) Program Completed December 2016
  • Taxpayer and business assistance
  • Assessment of returns and payment processing
  • Collections, compliance, and verification
  • Appeals
Evaluation Study – Canada Revenue Agency's Administration of the Employee Assistance Program (EAP) Completed December 2016
  • Internal services
Evaluation Study – Horizontal Compliance Management –T1 Self-Employed (Phase 2) In progress November 2017
  • Assessment of returns and payment processing
  • Reporting compliance
  • Collections, compliance, and verification
  • Appeals
  • Internal services
Evaluation Study – CRA Administration of T3 Trusts In progress June 2018
  • Taxpayer and business assistance
  • Assessment of returns and payment processing
  • Reporting compliance
  • Appeals
Evaluation Study – Electronic Services – Individual Compliance Behaviour – Tax Return Filing In progress November 2017
  • Assessment of returns and payment processing
  • Collections, compliance, and verification

Response to parliamentary committees and external audits

Response to parliamentary committees

  • On October 26, 2016, the House of Commons Standing Committee on Finance released its 6th report: Canada Revenue Agency's Efforts to Combat Tax Avoidance and Evasion
  • The 6th report contained 14 recommendations, many of which ask the CRA and/or the Department of Finance to conduct reviews or provide reports on various programs and processes to deter tax avoidance and tax evasion, including those: designed to enhance tax compliance and detect situations of non-compliance, in support of enforcement and prosecution processes, as well as codes, directives and standards to which CRA employees and other tax professionals are subject. A select number of the requested reviews and reports were to be completed and provided to the Committee by various dates between March 31 and August 31, 2017.
  • On February 22, 2017, the Minister of National Revenue tabled the Government Response to the 6th report
  • The Government Response indicated support for the implementation of all 14 recommendations, as these align with existing tax policy directions and CRA administrative practices regarding detecting, deterring and addressing compliance, and with the Government of Canada's commitment to protecting the integrity and fairness of the tax system. 

Response to the Auditor General (including to the Commissioner of the Environment and Sustainable Development)

2016 Fall Reports of the Auditor General
Tabled in Parliament on November 29, 2016
Report 2 - Income Tax Objections - Canada Revenue Agency

The objective of the audit was to determine whether the Canada Revenue Agency (CRA) was efficiently managing the income tax objections and appeals process. To assess efficiency, the OAG looked at the time the CRA took to provide taxpayers with decisions on their objections and also examined the various stages in the objection process to identify where delays occurred. For income tax appeals, the OAG examined how the CRA used and communicated information on court decisions.

The OAG made eight recommendations to the CRA. The OAG recommended that the CRA resolve income tax objections in a timely manner and adequately measure its performance results. CRA agreed with the recommendations and has been taking steps to address the issues.

Response to external audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages

There were no audits conducted in 2016-17 requiring a response.

CRA sustainable development strategy

Overview of the federal government's approach to sustainable development

The 2013-16 Federal Sustainable Development Strategy (FSDS) presents the Government of Canada's sustainable development activities, as required by the Federal Sustainable Development Act. In keeping with the objectives of the Act to make environmental decision making more transparent and accountable to Parliament, the CRA supports the implementation of the FSDS through the activities described in this supplementary information table.

Our sustainable development strategy

This Sustainable Development Strategy describes the CRA's actions in support of Theme IV: shrinking the environmental footprint, beginning with government. The report for 2016-17 presents a high-level overview of results and is the final report under the 2013-16 FSDS. Last year's report is available on the CRA website.

Theme IV: shrinking the environmental footprint, beginning with government

Under Theme IV, the CRA contributed to the 2013-16 FSDS through four implementation strategies for Goal 1: Reduced greenhouse gas emissions (GHG) from operations, Goal 2: Embedded environmental considerations in Crown procurement, Goal 3: Improved sustainability in workplace operations and Goal 4: Greener services.

FSDS goal: Goal 6 – Reduced greenhouse gas emissions (GHG) from operations

Reduce the carbon footprint and energy consumption of federal operations

FSDS target FSDS performance indicator FSDS performance results
Target 6.1 – GHG emissions reduction: By 2020, reduce GHG emissions from fleet by a minimum of 17% relative to 2005-2006 levels Annual GHG emissions from fleet Met – The CRA reduced its fleet emissions by 41.2% compared to the 2005-2006 baseline year. The actual emissions decrease over this period was from 403 tonnes of CO2 equivalent in 2005-2006 to 237 tonnes in 2016-2017

FSDS goal: Goal 7 – Waste and asset management

Reduce waste generated, and minimize the environmental impacts of assets throughout their life cycle

FSDS target FSDS performance indicator FSDS performance results
Target 7.2 – Green procurement – Embed environmental considerations in Crown procurement: By 2021, reduce GHG emissions from business related air travel by a minimum of 25% relative to 2008-2009 levels Annual GHG emissions from business related air travel Met – In 2016-2017, the CRA reduced the GHG emissions from its business related air travel to 4,385 tonnes of GHGs (CO2 equivalent). This represents a 62% reduction compared to 2008-2009 levels (11,572 tonnes), despite being a slight increase from 2015-2016 levels (4,295 tonnes).
Target 7.2 – Green procurement: Continue to take action to embed environmental considerations into Crown procurement Percentage of SD National Action Plan green procurement activities met  In progress – The Contracting Division contacts the SD Centre of Expertise when developing RFPs and other procurement-related documents for the review and addition of environmental considerations. This is now done as a best practice, regardless of whether the contract is valued at over $1 million or not.
Target 7.2 – Green procurement: All procurement and materiel management functional specialists will have completed the Canada School of Public Service course on green procurement, or equivalent, within two years of being identified as a specialist Number and percentage of specialists in procurement and materiel management who have completed the Canada School of Public Service Green Procurement course, or equivalent Met – As of March 31, 2017 all 45 procurement and material management specialists were trained in green procurement for a total result of 100%.
Target 7.2 – Green procurement:
All managers and functional heads of procurement and materiel management will include green procurement in their performance evaluations
Number and percentage of managers and functional heads of procurement and materiel management whose performance evaluations include green procurement Met – All managers of procurement and materiel management have green procurement in their performance evaluations, meeting a 100% completion rate.
Target 7.2 – Green procurement: By March 31, 2017, 90% of copy paper, publications, and envelopes purchased will contain a minimum of 30% recycled content paper that is certified to a recognized environmental standard to reduce the environmental impact of its production Percentage of copy paper, publications, and envelopes purchased that meet the requirements Met – All contracts for Agency copy paper, publications and envelope requirements include a mandatory minimum of at least 30% recycled fibre content as well as certification to a recognized environmental standard.
Target 7.2 – Green procurement: By March 31, 2017, 90% of vehicles purchased are right-sized for operational needs and are the most fuel efficient in class available at the time of purchase Number and percentage of vehicles purchased that meet the requirements Met – The one in-scope vehicle purchased by the CRA in 2016-2017 was right-sized based on operational requirements and was the most fuel efficient vehicle in its class at the time of purchase. This has become CRA standard procedure when acquiring new vehicles.

FSDS goal: Goal 7 – Waste and asset management

FSDS target FSDS performance indicator FSDS performance results
Target 7.3 – Sustainable workplace operations: Continue to update and adopt policies and practices to improve the sustainability of workplace operations Percentage of SD National Action Plan sustainable workplace operations activities met Met – CRA initiatives include converting facilities to Workplace 2.0, implementing No Waste and battery recycling programs in newly-occupied facilities, promoting SD-themed events across the Agency, increasing the ratio of employees to printing units, decreasing the number of electronic devices per employee, reducing office paper consumption, setting centralized power management settings for laptops and workstations, and maintaining a moratorium on the procurement of new computing devices and printers to make use of existing inventory.
Target 7.3 – Sustainable workplace operations: Continue to promote sustainable workplace operations to all employees through InfoZone and national SD events (i.e., Earth Day, Environment Week, Waste Reduction Week) Percentage of national SD events promoting sustainable workplace operations; number of SD initiatives promoted; number of updates to SD information on InfoZone Met
  • 100% (9 of 9) of CRA's national SD events promoted sustainable workplace practices.
  • Earth Day promotions focused on paper reduction and efficient printing practices; Environment Week promotions focused on sustainable travel (and Strategic Environmental Assessment in 2016-2017); and Waste Reduction Week promotions focused on waste reduction, diversion, and management best practices.
  • Numerous updates were made to the content on the national SD website in the paper, procurement, halocarbons, travel, events, and general SD sections.
Target 7.3 – Sustainable workplace operations: Maintain a minimum 8:1 average ratio of employees (i.e., full time equivalent) to printing units (i.e., desktop printers, standalone printers, network attached/LAN connected printers, multi-functional devices) where building occupancy levels, security considerations, and space configuration allow Employee to printing unit ratio Met – As of March 31, 2017, the CRA's average ratio of employees to printing units was 11.7:1.
Target 7.3 – Sustainable workplace operations: By March 31, 2017, reduce multipurpose office paper use per employee by 38% from 2005-2006 levels (or to 3,972 sheets/FTE) Annual amount of office paper use; percentage reduction in annual office paper use Met – CRA multipurpose office paper was used at a rate of 3,226 sheets/FTE in 2016-2017. This represents a 49.6% decrease from 2005-2006 levels (6,407 sheets/FTE) and exceeds the March 31, 2017 target.
Target 7.3 – Sustainable workplace operations: By March 31, 2015, achieve a 1.15:1 average ratio of computing devices (i.e., desktop, laptop) to employee (i.e., full time equivalent) Device to employee ratio Met – The CRA achieved an average computing device to employee ratio of 1.14:1 on October 31, 2014, meeting the original target. The CRA further improved its ratio to 1.11:1 as of March 31, 2017.
Target 7.3 – Sustainable workplace operations: By March 31, 2015, 90% of desktops, laptops, and monitors have centralized power management settings Percentage of devices with centralized power management settings Met – CRA desktops, laptops and monitors had centralized power management settings enabled as of the November 2014 DCE software release. The CRA can consider 100% of its desktop, laptop and monitor devices as having centralized power management settings.
Target 7.3 – Sustainable workplace operations: By March 31, 2017, attain Workplace 2.0 accreditation for 100% of new fit-ups and 50% of major refits where business cases support application of CRA Workplace 2.0 standards Percentage of new fit-ups with accreditation; percentage of major refits with accreditation where business cases support application of CRA Workplace 2.0 standards Complete
  • The Investment Analysis Report (IAR) for each new fit up or major renovation project considers the Workplace 2.0 standards in terms of feasibility (e.g. will the standards fit on the floor plate, does it contravene any building code requirements), the existing space utilization ratio for the building and region, and cost (e.g. replacement furniture, availability of Major Tenant Service funds).
  • The CRA successfully applied the Workplace 2.0 Fit-Up Standards on 100% of the new fit-ups and the major refits in FY 2016-2017.
Target 7.4 – Greening services to clients: Continue to develop and enhance e-service options for My Account, My Business Account, and Represent a Client Number of new/enhanced e-service options; number of registered users; percentage increase in annual logins Met
  • Expanded online mail function to benefit programs to enable individuals to receive an email when their benefit notices and slips are available in My Account – Complete
  • Improved the Excise Tax forms to facilitate an easier and faster process for our client e-returns – Complete
  • Business requirements to introduce a simplified GST/HST NETFILE – Complete
  • Suppressing Remittance Voucher's at the Business Number 15 level after two electronic payments received – Complete
  • Removing the option to restart the mailing of other levies returns on the Make online request form – In progress
  • Removing the functionality of the courtesy electronic error letter being mailed – In progress
  • Statement of interim payments will no longer be issued to GST/T2 clients if the account contains an RV inhibit – In progress
  • Electronic filing and balance confirmation letter – In progress
  • Reducing statement of interim payments mailed out packages from every six months to once a year – In progress
  • New service linking Canada Revenue Agency's (CRA) My Account and Employment and Social Development Canada's (ESDC) My Service Canada Account (MSCA) was introduced. Once registered for ESDC's MSCA, an individual can securely log in to their MSCA and access CRA's My Account without having to login or revalidate their identity. The link will take the individual directly to their CRA My Account within a single secure session, without having to log in or register with CRA – Complete
  • The Tell-Us-Once – Direct Deposit and Address Information Sharing Initiative (DAISI) – In progress
  • Enhanced the privileges afforded to representatives within RaC that allow reps who represent business clients to be able to submit electronic authorizations online while limiting who will be able to delete authorizations – Complete
  • New service called Notices Issued will not require the rep to view each client account individually, but will be packaged with their client list – Completed
  • Number of registered users as of 2016-2017:
    • Individuals enrolled to My Account: 5,642,965
    • Business owners enrolled to My Business Account: 745,054
    • Representatives enrolled to Represent a Client: 403,328
  • Percentage increase in annual logins as of 2016-2017:
    • My Account logins by individuals and representatives: 41,121,445 (46% increase from 2015-2016)
    • My Business Account logins by business owners and representatives: 8,295,176 (31% increase from 2015-2016)
    • Represent a Client logins by representatives: 15,350,278 (27% increase from 2015-2016)
Target 7.4 – Greening services to clients: Continue to increase electronic filing of individual and business returns Percentage of electronic filing; percentage increase from previous year Met
  • In 2016-2017: introduce a two-tiered service standard clearly showing the advantage of digital filing of GST / HST tax returns. Complete
  • Implemented an online mail nudge initiative to capture the email addresses on electronic T2/GST returns – Complete
  • Design changes for the next semi-annual business suite release to inhibit paper documents for rebate claimants – Complete
  • Business requirements to introduce a simplified GST/HST NETFILE designed to motivate taxpayers with no tax payable to move away from paper – Complete
  • Percentage of electronic returns filed:
    • Individual (T1) – 84% (2016 tax filing season from February-August 2016)
    • Corporation income tax (T2) – 89% (at 2016-2017)
    • GST/HST – 87% (at 2016-2017)
  • Percentage increase of electronic returns filed from previous year (2015-2016):
    • Individual (T1): 2% increase from 2016 tax filing season from February-August 2016 (from 82% to 84%).
    • Corporation income tax (T2): 1% increase from 2015-2016 (from 88% to 89%)
    • GST/HST: 3% increase from 2015-2016 (from 84% to 87%)
Target 7.4 – Greening services to clients: By March 31, 2017, introduce and expand electronic options for CRA programs Number of new/enhanced e-service options; number of e-products delivered; number of registered users; number of apps developed Met
  • Online Mail – Number of registered users as of 2016-17 (cumulative since inception):
    • Total number of business accounts registered: 277,722
    • Total number of e-filers registered: 2,595
    • Total number of individuals registered: 5.2 million
  • Online mail – Number of notices and correspondence issued electronically (cumulative since inception):
    • Total for businesses: 1 million
    • Total for e-filers: 183,427
    • Total number of notices issued for individuals: 14.1 million

Implementation strategies: performance summary

  • The CRA reduced its fleet emissions by 43.6% compared to the 2005-2006 baseline year. The actual emissions decrease over this period was from 403 tonnes of CO2 equivalent in 2005-2006 to 227 tonnes in 2016-2017.
  • The Contracting Division contacts the SD Centre of Expertise when developing RFPs and other procurement-related documents for the review and addition of environmental considerations. This is now done as a best practice, regardless of whether the contract is valued at over $1 million or not.
  • All 45 procurement and materiel management specialists were trained in green procurement for a total result of 100%.
  • In 2015-2016, all managers and functional heads of procurement and materiel management included green procurement in their performance evaluations, for a total result of 100%.
  • All contracts for Agency copy paper, publications and envelope requirements include a mandatory minimum of at least 30% recycled fibre content as well as certification to a recognized environmental standard. The paper available through the Synergy e-procurement tool also contains a minimum of at least 30% recycled fibre.
  • The one in-scope vehicle purchased by the CRA in 2016-2017 was right-sized based on operational requirements and was the most fuel efficient vehicle in its class at the time of purchase. This has become CRA standard procedure when acquiring new vehicles.

Report on strategic environmental assessment

During the 2016-17 reporting cycle, the CRA considered the environmental effects of initiatives subject to the Cabinet Directive on the Environmental Assessment of Policy, Plan and Program Proposals, as part of its decision-making processes. As the CRA did not develop any initiatives that required a Strategic Environmental Assessment, no related public statements were produced.

User fees, regulatory charges, and external fees

General information

Fee name Advance Income Tax Ruling Fee
Fee type Regulatory
Fee-setting authority Financial Administration Act – 19(b)
Year introduced 1970
Year last amended 2000-01
Performance standard The service standard target is to issue 85% of advance income tax rulings within 90 business days of receipt of all essential information from the client.
Performance results

Although a steady improvement took place over the 4 years leading up to 2015-16 when the CRA met its service standard of 85% of rulings files being completed within 90 business days, in 2016-17 the CRA slipped back into a position of not meeting its service standard target. The results over the course of the past 5 years were as follows:

  • 2012-13 = 74%
  • 2013-14 = 75%
  • 2014-15 = 81%
  • 2015-16 = 87%
  • 2016-17 = 78%

The main reasons for not meeting its service standard for advance income tax rulings in 2016-17 were: the ever-increasing file complexity including those requiring referral to the General Anti Avoidance Rule (GAAR) Committee and the need to shift resources to higher priority workloads such as Income Tax Folios, National Technical Capacity Building Forums, and the new Dedicated Telephone Service initiative. In the next fiscal year, the CRA will place a greater priority on the Advance income tax rulings program in an effort to return to a position of meeting its service standard.

Other information Not applicable

2016-17 financial information (dollars)

Forecast revenue Actual revenue Full Cost
1,753,000 1,754,987 2,720,112

2017-18, 2018-19, and 2019-20 financial information (dollars)

Planning year Forecast revenue Estimated full cost
2017-18 1,804,000 2,796,058
2018-19 1,804,000 2,796,058
2019-20 1,804,000 2,796,058
Fee name Taxation statistical analyses and data processing fee
Fee type Regulatory
Fee-setting authority Financial Administration Act – 19(b)
Year introduced 1992
Year last amended 1992
Performance standard Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance results Average time to respond to external requests for statistical data is 3 days.
Other information Not applicable

2016-17 financial information (dollars)

Forecast revenue Actual revenue Full cost
30,000 22,780 44,298

2017-18, 2018-19, and 2019-20 financial Information (dollars)

Planning year Forecast revenue Estimated full cost
2017-18 38,091 82,093
2018-19 38,091 82,093
2019-20 38,091 82,093
Fee name Access to information processing fee
Fee type Other products and services
Fee-setting authority Access to Information and Privacy Act
Year introduced 1983
Year last amended 1992
Performance standard Processing time of 30 calendar days for the Access to Information Act (ATIA), with reasonable time extensions for large volumes and operational impacts, or for consultations – if claimed in the first 30 days. The CRA's internal processing standard is to complete 90% of filed requests within the legislative deadline.
Performance results As it relates to the service standard, performance declined from 74% in 2015-16 to 62%, largely due to the need to shift resources to address an unprecedented increase in privacy and informal requests. Performance was also negatively impacted by efforts to reduce the inventory of ATIA requests (inventory is down 26%), as many of the requests in inventory had already exceeded legislated timeframes. Additional resources have been allocated to this program in 2017-18 in order to improve performance.
Other information On May 5, 2016 Treasury Board Secretariat (TBS) issued an interim directive instructing Federal Government Departments to waive all access to information fees apart from the $5 filing fee.

2016-17 financial information (dollars)

Forecast Revenue Actual revenue Full cost
16,000 12,471 8,745,935

2017-18, 2018-19, and 2019-20 financial information (dollars)

Planning year Forecast revenue Estimated full cost
2017-18 16,000 8,745,935
2018-19 16,000 8,745,935
2019-20 16,000 8,745,935

Summary of financial information for all user fees and regulatory charges

Summary of financial information for all user fees and regulatory charges, 2016-17 (dollars)

Forecast revenue Actual revenue Full cost
Regulatory subtotal 1,783,000 1,777,767 2,764,410
Other products and services subtotal 16,000 12,471 8,745,935
Total, all fee types 1,799,000 1,790,238 11,510,345

Summary of financial information for all user fees and regulatory charges, 2017-18, 2018-19 and 2019-20 (dollars)

  Planning year Forecast revenue Estimated full cost
Regulatory subtotal 2017-18 1,842,091 2,878,151
  2018-19 1,842,091 2,878,151
  2019-20 1,842,091 2,878,151
Other products and services subtotal 2017-18 16,000 8,745,935
  2018-19 16,000 8,745,935
  2019-20 16,000 8,745,935
Total, all fee types 2017-18 1,858,091 11,624,086
  2018-19 1,858,091 11,624,086
  2019-20 1,858,091 11,624,086

Reporting on the policy on service standards for external fees

General information by fee

Fee name Advance income tax ruling fee
Service standard The service standard target is to issue 85% of advance income tax rulings within 90 business days of receipt of all essential information from the client.
Performance results

Although a steady improvement took place over the 4 years leading up to 2015-16 when the CRA met its service standard of 85% of rulings files being completed within 90 business days, in 2016-17 the CRA slipped back into a position of not meeting its service standard target. The results over the course of the past 5 years were as follows:

  • 2012-13 = 74%
  • 2013-14 = 75%
  • 2014-15 = 81%
  • 2015-16 = 87%
  • 2016-17 = 78%

The main reasons for not meeting its service standard for advance income tax rulings in 2016-17 were: the ever-increasing file complexity including those requiring referral to the General Anti Avoidance Rule (GAAR) Committee and the need to shift resources to higher priority workloads such as Income Tax Folios, National Technical Capacity Building Forums, and the new Dedicated Telephone Service initiative. In the next fiscal year, the CRA will place a greater priority on the Advance income tax rulings program in an effort to return to a position of meeting its service standard.

Stakeholder consultation 2016-17 or prior fiscal years Client feedback is largely received informally during the CRA's attendance at major tax conferences as well as via the frequent meetings with CPA Canada and the Joint Committee on Taxation of the Canadian Bar Association and CPA Canada. There is a very high degree of satisfaction with the quality of advance income tax rulings. As part of the comprehensive review of the advance income tax ruling process that took place late in the 2016-17 fiscal year (in response to a recommendation from the Standing Committee on Finance), external stakeholders informed the CRA that the rulings service is very valuable, however they would like it to be more timely.
Other information Not applicable
Fee name
Taxation statistical analyses and data processing fee
Performance standard Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance results Average time to respond to external requests for statistical data is 3 days.
Stakeholder consultation 2016-17 or prior fiscal years Client satisfaction survey was sent to external clients. The responses received indicated a satisfaction rate of 100% met or exceeding client's expectations.
Other information Not applicable
Fee name Access to information processing fee
Service standard Processing time of 30 calendar days for the Access to Information Act (ATIA), with reasonable time extensions for large volumes and operational impacts, or for consultations – if claimed in the first 30 days. The CRA's internal processing standard is to complete 90% of filed requests within the legislative deadline.
Performance results As it relates to the service standard, performance declined from 74% in 2015-16 to 62%, largely due to the need to shift resources to address an unprecedented increase in privacy and informal requests. Performance was also negatively impacted by efforts to reduce the inventory of ATIA requests (inventory is down 26%), as many of the requests in inventory had already exceeded legislated timeframes. Additional resources have been allocated to this program in 2017-18 in order to improve performance.
Stakeholder consultation 2016-17 or prior fiscal years The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were held for amendments done in 1986 and 1992. The ATIA is currently being reviewed.
Other information On May 5, 2016 TBS issued an interim directive instructing Federal Government Departments to waive all access to information fees apart from the $5 filling fee.

Details on project spending

(in dollars)

Initiative name 2015-16 actual Prior years'
expenditures to
March 31, 2016
2016-17 planned 2016-17 actual Footnote 3
Appeals Branch
Agency-Wide Service Feedback Model - Phase 1 - - 1,407,000 1,357,161
Sub-total - - 1,407,000 1,357,161
Assessment, Benefit, and Service Branch
Benefit System Renewal 10,495,512 44,657,074 11,388,000 10,248,889
Business Number Ident Integrity 4,501,476 5,439,925 5,691,000 5,573,462
Digital Mailroom - - 543,000 446,848
External Administrative Correspondence – Phase 1 4,572,352 4,572,352 5,928,000 2,921,852
External Administrative Correspondence – Phase 2 - - 6,669,000 5,050,863
Increased Usage of Electronic Filing 243,420 2,522,353 36,000 36,865
InfoDec – Data Integrity and Usage 714,171 1,432,052 3,508,000 2,600,170
InfoDec – Front End Validations - - 254,000 211,323
Mobile Apps – Phase 2 1,339,647 1,339,647 575,000 385,938
Secure Online Services – e-Delivery – Individuals 3,161,823 6,755,127 2,556,000 2,369,922
Secure Portals Reengineering 962,186 1,074,344 3,093,000 2,334,040
Service Modernization Sub-Programme - - 8,519,000 7,165,017
Submit Documents 2,210,188 2,210,188 476,000 463,499
T1 Systems Redesign 45,802,279 123,345,066 43,440,000 42,389,471
Sub-total 74,003,054 193,348,128 92,676,000 82,198,159
Collections and Verification Branch
Collection Limitation Period 5,753,119 14,093,794 3,106,000 3,093,811
Contact Centre Transformation Initiative 1,573,761 2,607,926 2,353,000 1,052,825
Enhancing Collection Strategies 1,422,511 1,422,511 1,782,000 1,782,288
Non-Resident Source Deduction Identification 940,683 1,593,269 2,340,000 2,169,400
Workload Management 2,381,851 2,381,851 7,603,000 5,965,919
Sub-total 12,071,925 22,099,351 17,184,000 14,064,243
Domestic Compliance Programs Branch    
Quantum Project - - 5,792,000 5,452,683
Sub-total - - 5,792,000 5,452,683
Finance and Administration Branch
Identity and Access Management – Phase 3 1,852,793 4,428,214 362,000 179,232
Identity and Access Management – Phase 4 2,624,806 5,794,898 6,741,000 5,773,032
National Audit Trail System 2,699,031 7,577,223 3,250,000 2,429,531
Physical Security Modernization 301,400 301,400 1,837,000 1,347,318
Planning, Budgeting and Forecasting 32,299 32,299 1,164,000 943,692
Sub-total 7,510,329 18,134,034 13,354,000 10,672,805
Human Resources Branch    
Pay Modernization 4,577,347 9,897,225 3,405,000 3,306,541
Sub-total 4,577,347 9,897,225 3,405,000 3,306,541
Information Technology Branch
Application Performance Monitoring and Deployment - - 434,000 269,622
Application Sustainability Program 9,404,336 45,615,010 10,000,000 7,376,519
Business Intelligence Renewal 2,447,159 3,048,538 9,374,000 6,729,391
Data Security Initiative 851,229 851,229 2,912,000 1,167,118
Enterprise Testing Solution - - 389,000 388,687
Session Sharing Software - - 2,414,000 1,862,538
Sub-total 12,702,724 49,514,777 25,523,000 17,793,875
International, Large Business and Investigations Branch
Common Reporting Standard 886,737 886,737 2,572,000 2,218,896
Compliance Systems Redesign 7,592,377 131,910,854 608,000 604,002
Country by Country Report 152,120 152,120 1,507,000 1,144,783
Electronic Funds Transfer Matching – Phase 2 49,353 49,353 895,000 586,994
PRIMUS - - 291,000 51,115
Sub-total 8,680,587 132,999,064 5,873,000 4,605,790
Legislative Policy and Regulatory Affairs Branch
Charities IT Modernization 2,813,775 3,718,330 4,955,000 3,743,326
Sub-total 2,813,775 3,718,330 4,955,000 3,743,326
Public Affairs Branch
Web Renewal Initiative 2,981,779 4,945,347 2,375,000 1,329,394
Sub-total 2,981,779 4,945,347 2,375,000 1,329,394
Strategy and Integration Branch    
Electronic Document Records Management System 678,106 5,938,469 1,087,000 891,364
Managed Metadata Environment 595,301 1,290,654 1,036,000 868,286
Sub-total 1,273,407 7,229,123 2,123,000 1,759,650
Total 126,614,927 441,885,379 174,667,000 146,283,627
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