Mission, vision, promise, and values

CRA Mission

Administer tax, benefits, and related programs, and ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well-being of Canadians.

CRA Vision

Trusted, fair, and helpful by putting people fi­rst.

CRA Promise

Contributing to the well-being of Canadians and the efficiency of government by delivering world-class tax and benefit administration that is responsive, effective, and trusted.

CRA Values

• Integrity - We establish and preserve trust with all stakeholders by applying the law fairly and upholding our standards.
• Professionalism - We are knowledgeable, accurate, conscientious, innovative, and service-oriented.
• Respect - We interact with people in a way that makes them feel heard and valued. We listen and respond judiciously.
• Collaboration - We recognize and act on opportunities to work together to deliver the Agency’s mandate. We consult, and share ideas, fostering innovation to improve the service experience, both internally and externally.