Summary of the Corporate Business Plan 2014-2015 to 2016-2017
Foreword from the Commissioner
"We are building the foundation for future success upon the pillars of service, compliance, and integrity."
At the CRA, we approach our business with a view to providing the best possible service today, while looking forward and laying the foundation to deliver service excellence to Canadians in the future. Service excellence is driving changes in the way we do business across the CRA, from program delivery to our back-office functions. The Summary of the Corporate Business Plan 2014-2015 to 2016-2017 outlines the course that we are charting for the CRA.
It is an exciting time to be at the CRA. We have come through a period of significant change and we are now firmly looking toward the future. We are building the foundation for future success upon the pillars of service, compliance, and integrity. We are improving service by providing new opportunities for individuals, businesses, and tax preparers to self-serve and get access to the information they need on their own terms, at any time and from any geographic location. I am pleased to report that 76% of taxpayers are now filing electronically.
We are supporting businesses and individuals and reducing the compliance burden by eliminating unnecessary red tape and by streamlining our processes. The CRA is refining and enhancing its approach to compliance through better risk assessment and tailored approaches that provide more support for taxpayers, to achieve better outcomes and improve the cost-effectiveness of its program delivery. We are engaging internationally and domestically to create the legislative and regulatory tools needed to deal with threats to our tax base, such as those represented by the underground economy and international aggressive tax planning. Finally, we are strengthening the CRA's integrity framework to make sure taxpayer information is protected and the integrity of the CRA, its employees and Canada's tax system remains beyond reproach.
As we embark on these next steps in our corporate journey, I am confident that we have the right people and the right plan to move forward. Through innovation, good planning, and wise investments, we are charting a course that will deliver unparalleled service excellence, vigorous protection of the revenue base, and increased program delivery efficiency.
original signed by
Commissioner of Revenue and Chief Executive Officer of the CRA
Report a problem or mistake on this page
- Date modified: