Summary of the Corporate Business Plan 2017-2018 to 2019-2020

Section 3 Other items of interest

Board of Management strategic priorities

The Board of Management (Board) is responsible for overseeing the organization and administration of the Canada Revenue Agency (CRA) and the management of its resources, services, property, personnel, and contracts. The Board undertakes this oversight responsibility in co-operation with CRA management to ensure the CRA is well managed and accountable, and achieves the results outlined in this plan.

Board goal for 2017-2018 to 2019-2020

The Board oversees the administration and management of the Canada Revenue Agency (CRA) according to statutory responsibilities set out in the Canada Revenue Agency Act. Over this planning period, the Board will remain focused on ensuring the CRA continues to enhance service to Canadians in innovative ways, which are effective, efficient, timely, and secure. The Board supports senior management in building a service culture at the Agency, a culture responsive to the needs and expectations of Canadians.

Board priorities for 2017-2018 to 2019-2020

The CRA remains focussed on a client-centric service and to ensure Canadians are aware of their fiscal obligations, available credits, and benefits eligibility. One of the main responsibilities of the Board is to guide the development of the CRA's business plan. This plan provides continuity with preceding plans and aligns with overall CRA and government priorities. Board members will monitor performance against the plans objectives, using assessment tools such as the annual Board of Management oversight framework process, quarterly Board of Management performance dashboard reports, and other planning and results measurement tools. The Board will also participate in assessing senior management performance for continued leadership excellence. As an oversight responsibility, the Board will approve the corporate risk profile and enterprise risk action plans, which will be integrated into the CRA's annual corporate planning.

For the planning period, the main Board priorities will remain: service to Canadians; integrity and security; people management; innovation; and resource optimization. Board priorities for the period 2017-2018 to 2019-2020 are summarized in the following sections.

Service to Canadians

The Board will continue to oversee the CRA's efforts in enhancing service to Canadians, whether it is offered digitally, by telephone, or through the Community Volunteer Income Tax Program, a program to help Canadians with a modest income and a simple tax situation. The Board will oversee the CRA's efforts in ensuring Indigenous peoples, seniors, low-income earners, and persons with disabilities receive their benefits entitlement. The Board will ensure the CRA's approach to service is based on principles of fairness, timeliness, and excellence. The Board believes Canadians will voluntarily comply with the law, if they are treated fairly and have access to correct information and timely services.

The Board will support the CRA's efforts in simplifying and streamlining internal processes to enhance service to individuals, small businesses, and partners and third parties such as tax practitioners and preparers, various industry associations, and professional organizations. For example, the Board will continue to provide advice to the CRA on service enhancements to reduce the administrative burden on small and medium businesses.

The Board will support the CRA's communication with Canadians to ensure the organization remains aware of taxpayer rights, expectations, and concerns, and offers clear messaging to taxpayers and benefit recipients. To this end, the Board will review results from the CRA's consultations with small and medium businesses and results from public opinion research.

Integrity and security

Canadians trust the CRA to apply the tax laws with integrity and protect their personal information. The Board will continue to ensure this trust is maintained by reviewing the CRA's yearly integrity framework, as well as reporting on internal disciplinary processes, as well as overall security issues. The Board will provide advice on further strengthening the CRA Code of Integrity and Professional Conduct, including its directives on conflict of interest and post-employment.

In the information age, a large part of security relates to information technology and the digital world. The Board will continue to aggressively support and monitor the CRA's work with Shared Services Canada, and approve the yearly agency security plan. The Board will also review measures to protect confidential information and maintain security governance for processes and people management, for instance, by examining reports on privacy management and internal audit reports.

People management

The Board will support the CRA's efforts in maintaining an efficient and innovative human resources function and ensure the CRA has the leadership and workforce to meet the challenges of the future. To this end, the Board will approve the annual agency workforce plan and monitor recruitment strategies and implementation. The Board will continue to oversee the modernization of human resource service delivery to facilitate effective people management decisions and to support the transition to a new generation of employees.

Innovation

The Board will continue to encourage innovation at all levels of the CRA to ensure the Agency is ready to address the challenges and opportunities of the future. Innovations will focus on optimizing day-to-day operations, using business intelligence to make informed decisions and technological innovations in service offerings to better serve Canadians. The Board will monitor and provide advice on the implementation of findings generated by areas such as the CRA's Accelerated Business Solutions Lab, which was set up to plan innovative strategies to enhance service to Canadians. The Board will consider the experiences and innovative ideas gathered from private-sector innovators during its annual planning meeting and provide advice to senior management.

Resource optimization

The Board will ensure the CRA shows strong and effective management of its financial resources. The Board will fulfil its statutory resource management oversight role by monitoring and reviewing the CRA's strategic investment plan, approving and supervising major projects, examining the CRA's quarterly financial results, and approving its annual financial statements.

Over the planning period, the Board will pay special attention to reviewing the results of Government-funded priority initiatives detailed in the 2016 federal budget.

Board membership

The Board of Management of the CRA consists of 15 members appointed by the Governor in Council. They include a Chair, a Commissioner and Chief Executive Officer (ex officio member), a director nominated by each province, one director nominated by the territories, and two directors nominated by the federal government. Members of the Board bring a diverse business and community perspective from the private, public, and not-for-profit sectors to the work of the CRA.

Board members as of March 2017

Richard (Rick) Thorpe, Chair, Board of Management

Richard (Rick) Thorpe, CPA, FCPA, CMA, FCMA 
Chair, Board of Management
Penticton, British Columbia
(Appointed October 2013 for 4 years)

Nominated by the federal government, Richard (Rick) Thorpe has more than 45 years of experience in the private and public sectors. He was a member of the British Columbia Legislative Assembly from 1996 to 2009 where he represented the ridings of Okanagan-Penticton and Okanagan-Westside. During his tenure as a member of the Legislative Assembly, he served as Minister of Small Business and Revenue, Minister Responsible for Regulatory Reform, Minister of Provincial Revenue, and Minister of Competition, Science and Enterprise. From 2001 to 2009, Mr. Thorpe served on the British Columbia Treasury Board, including five years as the Deputy Chair.

Before his election to the Legislative Assembly, Mr. Thorpe worked in the Canadian brewing industry for 22 years in a number of senior executive positions in Canada, and internationally. In addition, he was involved in repositioning the British Columbian grape and wine industry and was a partner in an Okanagan winery. Mr. Thorpe formerly served on the Boards of the Insurance Corporation of British Columbia from May 2012 to October 2014 as Director and Vice-Chair, and the Canadian Snowbirds Association as Director from 2012 to 2014. He is a former volunteer Chair of the Fiscal Review Board for the City of Penticton (2010 to 2013), and has also served on non-profit boards, including Summerland Charity Shops Society (Penny Lane) 2010 to 2013, Agur Lake Camp Society, and the Heart & Stroke Foundation of British Columbia and Yukon.

Mr. Thorpe is a chartered professional accountant and a certified management accountant. Mr. Thorpe was recognized as a Fellow of the Society of Management Accountants of Canada in 2007, and named a Fellow of the Institute of Chartered Professional Accountants in 2015.



Kathryn A. Bouey, B.A., M.A., CMC, ICD.D 
Toronto, Ontario
(Appointed December 2016 for 3 years)

Kathryn A. Bouey

Nominated by the Province of Ontario, Kathryn Bouey is the Founding President of TBG Strategic Services, a boutique management consulting firm providing a variety of services to support public sector executives and boards. Having worked for the federal and Ontario governments for many years she has a deep understanding of the public sector environment. In particular, she served as Deputy Minister of Ontario's Management Board Secretariat where she advised the Management Board of Cabinet on all ministries' business plans along with their risk, expense and performance measurement issues.

Previously, she served on the Board of Hydro One, where she chaired the Business Transformation Committee, and the Boards of St. Joseph's Health Centre (Toronto), Sheridan College, Ontario Power Generation, Ontario Pension Board, and the Canadian Comprehensive Auditing Foundation. She is currently on the Board of SPRINT Senior Care in Toronto where she chairs the Quality and Program Evaluation Committee.

Ms. Bouey holds a Master of Arts degree in Economics, as well as an Honours Bachelor of Arts in Mathematics with an Economics minor, both from Carleton University. She is a graduate of the Institute of Corporate Directors (ICD) Directors Education Program, and has been an Institute-Certified Director since 2006. Additionally, she is a Certified Management Consultant (CMC) and a member of the Institute of Public Administration of Canada.


Myles Bourke

Myles Bourke, B.Comm., FCPA, FCA 
Lethbridge, Alberta
(Re-appointed October 2012 for 3 years)

Nominated by the Province of Alberta, Myles Bourke is a chartered accountant who worked for KPMG and predecessor firms for over 30 years before his retirement in 2001. Mr. Bourke's experience spans a range of functional areas within the assurance field, including audit and review engagements, training and program development, special provider to larger institutions, and confidant and advisor to owner-managers. He served as a member of the Not-for-Profit Organizations Advisory Committee of the Canadian Institute of Chartered Accountants. From 2004 to 2005, Mr. Bourke held the position of President of the Institute of Chartered Accountants of Alberta. He has been a member of the Board of Governors of the University of Lethbridge, where he has also been a lecturer and a member of the Senate. Mr. Bourke has served as well as President of the Rotary Club of Lethbridge and as a Rotary District Committee Chair. He has also served as a Director of the Lethbridge Chamber of Commerce and as Chair of the City of Lethbridge's Economic Development Committee. Mr. Bourke holds a Bachelor of Commerce degree from the University of Toronto, as well as his Chartered Accountant and FCA designations.


Rossana Buonpensiere

Rossana Buonpensiere, CMC, LL.B, CHRP 
Winnipeg, Manitoba
(Appointed December 2014 for 3 years)

Nominated by the Province of Manitoba, Rossana Buonpensiere is Vice President of organizational development at Wawanesa Insurance, with a portfolio consisting of learning and development, organizational change management, organization design, succession planning and employee engagement. Prior to her current role, Ms. Buonpensiere was a partner in MNP's national consulting services practice responsible for leading all aspects of the firm's organization and people services practice in the Manitoba region. Ms. Buonpensiere has extensive experience working with clients to improve organizational efficiency and effectiveness in the areas of human resources, organizational development, performance, strategy and managing change.

Ms. Buonpensiere has worked with a broad range of clients, with a strong emphasis on crown corporations and the public sector, and has a proven track record of delivering high quality professional services. She has also worked with public sector clients on many planning and human resource management initiatives that have included developing an executive development program and talent pool assessment process for senior level positions.

Ms. Buonpensiere is certified in the Prosci Change Management methodology, which provides her with a wide range of tools for assessing change readiness and promoting effective staff transition and leadership engagement during significant workplace changes. Ms. Buonpensiere is a Certified Management Consultant (CMC), a Certified Human Resources Professional (CHRP), and holds a Bachelor of Law degree from the University of Manitoba and a Bachelor of Arts degree from the University of Winnipeg. Ms. Buonpensiere was called to the Manitoba bar in June of 1998.


Richard J. Daw

Richard J. Daw, FCPA, FCA, CMC 
St. John's, Newfoundland and Labrador
(Re-appointed June 2013 for 3 years)

Nominated by the Province of Newfoundland and Labrador, Richard J. Daw was most recently the Executive in Residence at the Faculty of Business Administration of Memorial University and a senior counsel to Deloitte's Newfoundland and Labrador practice.

A chartered accountant since 1975, Mr. Daw was a tax partner in the St. John's office of Deloitte & Touche, LLP from 1984 until his retirement in 2008. He had served as Chair of the Government Affairs Committee of the Institute of Chartered Accountants of Newfoundland, on the Board of Directors of the Institute of Certified Management Consultants of Atlantic Canada, and as Vice-Chair of the Dr. H. Bliss Murphy Cancer Care Foundation.

Mr. Daw currently serves on the executive of the Institute of Corporate Directors, Newfoundland Chapter. He is a member of the Memorial University's Faculty of Business Advisory Board and of the Board of Muskrat Falls Corporation, a Nalcor subsidiary. Most recently, he was elected to the governing council of the Institute of Chartered Accountants of Newfoundland and Labrador, and was appointed to the Deloitte Retired Partner Council representing Atlantic Canada.

He has served many public and private sector organizations in tax and consulting, has hosted a radio program on business, has authored a newspaper column on taxes and business and has been a frequent speaker to business groups.


France-Élaine Duranceau

France-Élaine Duranceau, CPA, CA, LL.M.Fisc, ICD.D 
Montreal, Quebec
(Appointed November 2016 for 3 years)

Nominated by the federal government, France-Élaine Duranceau is an accomplished bilingual professional and entrepreneur with 15 years of taxation experience in an accounting firm and a public corporation in Montreal. Over the course of her career, Ms. Duranceau has acquired a global understanding of financial, accounting, tax and legal issues and risks of a business. As an entrepreneur, she has gained experience and a practical perspective on operational issues and challenges that small and medium-sized enterprises face.

Ms. Duranceau is currently Vice-President, private capital group, at Colliers International (Quebec) Inc., and is co-founder and investor at DIGAMMA, a private commercial real estate development firm.

Ms. Duranceau is a Certified Corporate Director (ICD.D), and holds a CPA, CA designation, and a Masters in Taxation from HEC Montréal. She has been actively involved in the CHU Sainte-Justine Foundation and its Board of Directors for over 15 years.


Mark S. Dwor

Mark S. Dwor, B.A., LL.B 
Vancouver, British Columbia
(Appointed May 2015 for 3 years)

Mr. Mark S. Dwor, from the Province of British Columbia, is a retired member of the Law Society of British Columbia. He is a member and leader of many professional, arts, and other community organizations, with a strong emphasis on charity and not-for-profit governance. Mr. Dwor is the co-founder and chairman of the Canadian Academy of Independent Scholars. He has been a member and sat on the executive of boards including Variety, the Children's Charity, where he was the inaugural Chair of the Board Development Committee; Osteoporosis Canada, where he chaired the investment committee; and the Vancouver Children's Festival.

Mr. Dwor has presented and published papers on varied subjects in the cultural and legal arenas, including art law and franchising and distribution. He holds a Bachelor of Laws Degree from the University of British Columbia, and a Bachelor of Arts Degree from Glendon College, York University.


Gerard J. Fitzpatrick

Gerard J. Fitzpatrick, CPA, FCA, TEP 
Charlottetown, Prince Edward Island
(Re-appointed June 2015 for 3 years, effective November 1, 2015)

Nominated by the Province of Prince Edward Island, Gerard J. Fitzpatrick has more than 30 years of experience in public accounting, primarily specializing in income tax for professionals and owner-managed businesses. He is a past President of the Institute of Chartered Accountants of Prince Edward Island, past Chairperson of the Atlantic School of Chartered Accountancy, and a past Board member of the Canadian Institute of Chartered Accountants. He is currently a member of the Future Directions Committee of the Institute of Chartered Accountants of Prince Edward Island. Mr. Fitzpatrick began his career as founding partner of a firm of chartered accountants in 1977. In 2008, he established Fitzpatrick & Company, Prince Edward Island's first father and son firm of chartered accountants. Throughout his career, Mr. Fitzpatrick has provided professional services to a diverse clientele and his practice today includes management consulting, business plans and feasibility studies. He is also a regular speaker on farm and other tax matters.

Mr. Fitzpatrick has served on a number of boards as both director and chair. From 2002 to 2008, he was a member of the Board of Directors of the Atlantic Pilotage Authority where he served as both vice-chair of the Board and chair of the Audit Committee. Mr. Fitzpatrick received a Bachelor of Business Administration degree from the University of PEI, and holds designations as a Chartered Accountant, Fellow of the Order of Chartered Accountants and Registered Trust and Estate Practitioner.


Norman G. Halldorson

Norman G. Halldorson, B.Comm., FCPA, FCA 
Clavet, Saskatchewan
(Re-appointed December 2014 for 3 years)

Nominated by the Province of Saskatchewan, Norman G. Halldorson has extensive private sector experience, having retired in 2008 from a 40-year career with KPMG Chartered Accountants, where he held several senior leadership positions. Mr. Halldorson is a member of the Board of a private company, which operates several full service hotels, and chairs their Acquisition Committee. He also served as a member of the Institute of Chartered of Accountants of Saskatchewan Council, chaired a number of their committees, and represented the University of Saskatchewan Senate. As well, he chaired the Saskatchewan Chamber of Commerce ABEX Awards, which honour outstanding achievements in business excellence. Mr. Halldorson was a founding director of the Saskatchewan chapter of the Canadian Association of Family Enterprise. Mr. Halldorson holds a Bachelor of Commerce (Honours) degree with Distinction from the University of Saskatchewan and a Chartered Accountant designation. He was awarded a Fellow of the Order of Chartered Accountants designation for distinguished service.



Susan Hayes, LL.B 
Halifax, Nova Scotia
(Appointed February 2015 for 3 years)

Susan Hayes

Nominated by the Province of Nova Scotia, Susan Hayes is the current Chief Professional Resources Officer at the law firm of Stewart McKelvey, part of the executive team responsible for the overall operations of the firm. Ms. Hayes' community involvement includes being a Professional Development Committee member for the Canadian Bar Association, Nova Scotia Branch, and Board Member of the Halifax Visiting Dispensary. She holds a Bachelor of Laws Degree from the Dalhousie University Law School, and a Bachelor of Arts Degree from Acadia University.


Francine Martel-Vaillancourt

Francine Martel-Vaillancourt, FCPA, FCA, ASC 
Saint-Laurent-de-l'île-d'Orléans, Québec
(Appointed March 2015 for 3 years)

Nominated by the Province of Quebec, Francine Martel-Vaillancourt is currently Chair of Shared Services Canada's Audit and Evaluation Committee. She is also the vice-president of the Board of Directors of Desjardins Financial Security, and teaches at the Collège des administrateurs de sociétés of Université Laval, a leader in governance education. Ms. Martel-Vaillancourt's public service career has been exceptional. She was twice deputy minister at Revenu Québec (from 2000 to 2003, and 2007 to 2011), and chief executive officer and chair of the Board of Directors at the Commission des normes du travail. She was also chief executive officer of Services Québec. Ms. Martel-Vaillancourt has been recognized by her peers. In 1997, she received both the CA Émérite award and the title of Fellow from the Ordre des comptables agréés du Québec. She was also awarded the "Public Service" grand prize at the YWCA Women of Distinction Awards in 2006, the Hermès de carrière 2007-2008 from the Faculty of Administrative Sciences at Université Laval, and the "Prix hommage 2011" from the Institut d'administration publique du Québec. Ms. Martel-Vaillancourt has a bachelor's degree in actuarial sciences and a licence in accounting from Université Laval in Québec. She also completed the "programme de certification universitaire en gouvernance de sociétés" of the Collège des administrateurs de sociétés at Université Laval. She is a Fellow of the Ordre des comptables professionnels agréés du Québec.


Margaret Melhorn

Margaret Melhorn, B.A., M.A. 
Yellowknife, Northwest Territories
(Appointed November 2012 for 3 years)

Nominated by the Northwest Territories, Margaret Melhorn is a former Deputy Minister of Finance and Secretary to the Financial Management Board of the Government of the Northwest Territories. Ms. Melhorn's 28-year career at the Department of Finance was spent in areas such as economic analysis, fiscal policy and budget development. Among her many significant achievements, Ms. Melhorn led the successful amalgamation of Finance and the Financial Management Board Secretariat addressing issues related to organizational structure, human resources, systems and corporate culture. She also oversaw the replacement of the GNWT's 30-year-old financial information system with a new Enterprise Reporting and Planning System, on time and within budget. Ms. Melhorn began her career as a Financial Analyst with Alberta Treasury. Ms. Melhorn is currently a member of the Board of the Yellowknife Community Foundation. She is a former member of the Northwest Territories Opportunities Fund Board and has recent governance experience on numerous GNWT Deputy Minister committees, such as the Audit Committee, Informatics Policy Committee, Capital Planning Committee and Human Resources Deputies Committee. Ms. Melhorn holds a Bachelor of Arts (Honours) in Economics and History from Carleton University and a Master of Arts in Economics from the University of Alberta.


Mireille A. Saulnier

Mireille A. Saulnier, B.Ps., LL.B 
Tracadie-Sheila, New Brunswick
(Appointed June 2016 for 3 years)

Nominated by the Province of New Brunswick, Mireille A. Saulnier is the owner of the law firm Mireille A. Saulnier C.P. Inc. Prior to her current role, Ms. Saulnier was a partner with the lawyer-notary firm Lebouthillier Boudreau Saulnier where she began as an articling student before being made partner.

She is an active leader in her community, participating in various initiatives including being a member of the Board of Directors at Service New Brunswick since October 2015. Ms. Saulnier is also the outgoing chairman of the Chambre de Commerce du Grand Tracadie-Sheila, Inc. Since 2010, she has been the regional representative of the Association des juristes d'expression française du Nouveau-Brunswick. Prior to that, she was a student advisor at the Université de Moncton, in the administrative tribunals.

Ms. Saulnier holds a Bachelor of Laws degree from the Faculty of Law and a Bachelor of Psychology degree, both from the Université de Moncton. She was called to the New Brunswick bar in 2008.



Joyce Sumara, B.A. 
Haliburton, Ontario
(Appointed December 2014 for 3 years)

Joyce Sumara

Nominated by the federal government, Ms. Joyce Sumara is an accomplished information technology (IT) executive with over 30 years of experience in large multi-national organizations. Ms. Sumara has broad experience in systems delivery and IT strategic planning in the automotive, healthcare and telecommunications industries. From 2009 to 2011, Ms. Sumara was the Vice President, IT and Information Security Officer, with Rogers Communications, where she was responsible for the security of corporate information and IT governance. She previously held the positions of Chief Information Officer of GM Canada, and Chief Information Officer of OnStar at General Motors Corporation. Throughout her career, she has occupied various consulting positions, and served on the boards of the Grandview Children's Centre for six years, and Medic-Alert Canada for two years. Ms. Sumara holds a Bachelor of Arts degree in Mathematics from Wayne State University, in Detroit, Michigan, as well as an Industrial Engineering Certificate from General Motors Institute (now Kettering University), in Flint, Michigan. She was recognized as a "Top 100 Most Powerful Women in Canada," both in 2003, and 2004.


Bob Hamilton, Commissioner of Revenue and Chief Executive Officer of the Canada Revenue Agency

Bob Hamilton, B.A., M.A. 
Commissioner of Revenue and Chief Executive Officer of the CRA
(Appointed August 2016)

Bob Hamilton was appointed as the Commissioner of the Canada Revenue Agency (CRA) effective August 1, 2016. Prior to joining the Canada Revenue Agency, Mr. Hamilton served as Deputy Minister of Environment Canada, and Deputy Minister of Natural Resources Canada. Mr. Hamilton was appointed Senior Associate Secretary of the Treasury Board in March 2011 and named by the Prime Minister as the lead Canadian on the Canada-United States Regulatory Cooperation Council. Mr. Hamilton has held many senior positions in the Department of Finance, including Senior Assistant Deputy Minister, Tax Policy, and Assistant Deputy Minister of Financial Sector Policy. He received his Honours BA and Master's degrees in Economics from the University of Western Ontario.


Financial tables

CRA spending trend

See excel table below
CRA spending trend
  2014-15 Actuals 2015-16 Actuals 2016-17
Forecast Spending
2017-18
Planned Spending
2018-19
Planned Spending
2019-20
Planned Spending
Statutory 817,112,935 1,034,149,642 943,015,613  930,152,344 918,896,981 917,376,246
Voted 3,243,721,055 3,112,837,652 3,699,152,652 3,232,747,230 3,263,405,518 3,259,978,243
Total 4,060,833,990 4,146,987,294 4,642,168,265 4,162,899,574 4,182,302,499 4,177,354,489

Planned spending refers to amounts in Main Estimates, as well as any other additional funding for inclusion in the Agency's reference levels, approved by Treasury Board no later than February 1, 2017. In fiscal year 2017-2018, Planned Spending is identical to expenditure levels presented in the Main Estimates.

The planned spending trend figure shows all parliamentary appropriations (Main Estimates and Supplementary Estimates) and revenue sources provided to the CRA for: policy and operational initiatives arising from various federal budgets and economic statements, transfers from Public Services and Procurement Canada for accommodations and real property services, disbursements under the Softwood Lumber Agreement, responsibilities related to the harmonization of sales tax, the children's special allowance payments, as well as the implementation of initiatives to improve efficiency.

Total spending for fiscal years 2014-2015 to 2016-2017 includes technical adjustments such as the CRA's carry-forward from the previous year and funding for maternity and severance benefits.

Over the period 2014-2015 to 2019-2020, the CRA's appropriations show an increase primarily as a result of funding received to implement and administer various measures announced in the federal budgets, transfers from Public Services and Procurement Canada for accommodation and real property services, wage settlements, as well as increases in the CRA's Statutory Authorities for children's special allowance payments. The 2016-2017 fiscal year also reflects a significant increase as a result of retroactive payments associated with collective bargaining increases for employees represented by the Public Service Alliance of Canada (PSAC) bargaining unit, as well amounts for other bargaining units that have been set aside in anticipation of wage settlements for the period under the operating budget freeze.

These increases have been partially offset by reductions in funding for the upgrade of the individual income tax processing system and the administration of the Softwood Lumber Agreement, as well as other miscellaneous items such as decreases in Government advertising programs, the transfer of CRA training programs to the Canada School of Public Service, and changes in employee benefit plan rates.

See excel table below
CRA activities
Fiscal Year 2013-2014
(in $ 000)
2014-2015
(in $ 000)
2015-2016
(in $000)
Federal and provincial benefits payments 21,520 21,778 28,626
Total administered revenues 359,867 376,264 398,154

As demonstrated in the CRA activities figure, CRA's work volume, as measured based on total administered revenues and benefit payments processed, has increased.

Main Estimates, planned spending and full-time equivalents

See long description below
Image description

This image is a schematic representation depicting the Main Estimates, planned spending (in dollars) and full-time equivalents.

Total Main Estimates
2016-17 forecast: 4,085,718,183
2017-18 planned: 4,162,899,574
2018-19 planned: 4,182,302,499
2019-20 planned: 4,177,354,489

Taxpayers' Ombudsman included in Main Estimates above
2016-17 forecast:(3,235,854)
2017-18 planned: (3,183,760)
2018-19 planned: (3,203,422)
2019-20 planned: (3,200,778)

Supplementary Estimates

2015 Omnibus - Part II - Legislative and enhanced compliance measures
2016-17 forecast: 7,541,870

2016 Omnibus - Part I - Cracking down on tax evasion, combatting tax avoidance and enhancing tax collections
2016-17 forecast: 74,350,313

2016 Omnibus - Part II - Client-focused services for Canadians and Canadian businesses
2016-17 forecast: 51,402,754

Funding for the administration of the goods and services tax
2016-17 forecast: 30,000,000

2016 Omnibus Part III - Various tax measures
2016-17 forecast: 19,003,767

Advertising campaign
2016-17 forecast: 1,800,000

Transfer from Public Services and Procurement Canada for accommodation and real property services
2016-17 forecast: 10,200,000

Adjustment to the statutory forecast for disbursements to the provinces under the Softwood Lumber Products Export Charge Act, 2006
2016-17 forecast: (125,600,000)

Other Adjustments

Adjustment to the respendable non-tax revenues
2016-17 forecast: 214,935

CPP/EI adjustment
2016-17 forecast: 4,014,518

Funding for wage increases
2016-17 forecast: 126,795,869

Planned Base Spending
2016-17 forecast: 4,282,206,355
2017-18 planned: 4,159,715,814
2018-19 planned: 4,179,099,077
2019-20 planned: 4,174,153,711

Taxpayers' Ombudsman
2016-17 forecast: 3,235,854
2017-18 planned: 3,183,760
2018-19 planned: 3,203,422
2019-20 planned: 3,200,778

Items not yet included in outer years' planned spending

Carry-forward from 2015-2016
2016-17 forecast: 277,426,056
2017-18 planned: -
2018-19 planned: -
2019-20 planned: -

Maternity and severance payments
2016-17 forecast: 79,300,000
2017-18 planned: -
2018-19 planned: -
2019-20 planned: -

Total Planned Spending (Footnote 1)
2016-17 forecast: 4,642,168,265
2017-18 planned: 4,162,899,574
2018-19 planned: 4,182,302,499
2019-20 planned: 4,177,354,489

Respendable non-tax revenues pursuant to the Canada Revenue Agency Act
2016-17 forecast: (166,819,041)
2017-18 planned: (165,720,262)
2018-19 planned: (147,517,192)
2019-20 planned: (138,415,584)

Cost of services received without charge
2016-17 forecast: 486,549,388
2017-18 planned: 466,944,402
2018-19 planned: 467,291,590
2019-20 planned: 468,166,827

Total CRA Spending
2016-17 forecast: 4,961,898,612
2017-18 planned: 4,464,123,714
2018-19 planned: 4,502,076,897
2019-20 planned: 4,507,105,732

Human Resources (Full-Time Equivalents)

Canada Revenue Agency
2016-17 forecast: 39,357
2017-18 planned: 39,361
2018-19 planned: 38,964
2019-20 planned: 38,988

Taxpayers' Ombudsman
2016-17 forecast: 32
2017-18 planned: 31
2018-19 planned: 31
2019-20 planned: 31

Total Full-Time Equivalents
2016-17 forecast: 39,389
2017-18 planned: 39,392
2018-19 planned: 38,995
2019-20 planned: 39,019

CRA planned spending and full-time equivalents

See long description below
Image description

This image is a schematic representation depicting the CRA planned spending (in dollars) and full-time equivalents.

Tax

2016-17 forcast: 3,119,408,919
2017-18 planned: 2,737,078,407
2018-19 planned: 2,748,402,606
2019-20 planned: 2,755,219,080

Benefits

2016-17 forcast: 455,833,373
2017-18 planned: 487,819,400
2018-19 planned: 498,060,088
2019-20 planned: 495,711,914

Internal Services

2016-17 forcast: 1,063,400,008
2017-18 planned: 934,818,007
2018-19 planned: 932,636,383
2019-20 planned: 923,222,717

Taxpayers' Ombudsman

2016-17 forcast: 3,525,965
2017-18 planned: 3,183,760
2018-19 planned: 3,203,422
2019-20 planned: 3,200,778

Total Planned Spending (Footnote 1)

2016-17 forcast: 4,642,168,265
2017-18 planned: 4,162,899,574
2018-19 planned: 4,182,302,499
2019-20 planned: 4,177,354,489

Respendable non-tax revenue pursuant to Canada Revenue Agency Act

2016-17 forcast: (166,819,041)
2017-18 planned: (165,720,262)
2018-19 planned: (147,517,192)
2019-20 planned: (138,415,584)

Cost of services received without charge

2016-17 forcast: 486,549,388
2017-18 planned: 466,944,402
2018-19 planned: 467,291,590
2019-20 planned: 468,166,827

Total CRA Spending

2016-17 forcast: 4,961,898,612
2017-18 planned: 4,464,123,714
2018-19 planned: 4,502,076,897
2019-20 planned: 4,507,105,732

Human Resources (Full-Time Equivalents)

2016-17 forcast: 39,389
2017-18 planned: 39,392
2018-19 planned: 38,995
2019-20 planned: 39,019

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