Performance Report on Sustainable Development April 1, 2008 to March 31, 2009

EMP Table Key
M-Met MM-Mostly met NM-Not met D-Dropped

Target	M	MM	NM	D
Procurement
SDS Activity 1.1.2.1: Include SD clauses and environmental specifications in all new strategic sourcing contracts. (Annual)
1. Participate in the development of CRA office furniture specifications and ensure SD clauses and environmental specifications are included, where feasible.	√
2. Provide SD input and ensure that environmental statements and criteria are included, where feasible, in all new strategic sourcing contracts.	√
SDS Activity 1.1.2.2: Develop a management plan to expand the scope of green procurement to include IT hardware and software. (March 31, 2008)
3. Determine CRA's standard procedures and total spend for software purchases. Identify potential areas for improvement from and SD perspective.		√
4. Track CRA's total spend and green spend on IT equipment under the Agency's End User Devices national contract.				√
SDS Activity 1.1.2.3: Review and improve the efficiency of the CRA procurement process when working with suppliers, such as the bidding process, ordering systems, e-capabilities, green procurement tracking, and any new contracting tools. (March 31, 2009)
5. Expand the quarterly WBRO green procurement dashboard to include toner cartridge purchases (by value) broken down by OEM, compatibles and remanufactured types.			√
6. Work with AD to ensure that Synergy meets the SD Divisions reporting requirements for the green procurement dashboard.	√
SDS Activity 1.1.2.4: Explore opportunities to green services procured by the CRA. (March 31, 2009)
7. Research industry standards/approaches for identifying green services (including green service criteria), document findings and develop recommendations to support green services at CRA.	√
SDS Activity 1.1.2.5: Implement a Printer Consolidation Strategy that will establish appropriate user-to-printer ratios and update acquisition, renewal and disposal policies and procedures to achieve these ratios. (March 31, 2010)
SDS Activity 1.1.3.3: Implement the Office Print Output Strategy to reduce the life-cycle cost of print output and paper consumption by setting up a long-term procurement strategy for multifunctional devices that enhances electronic capabilities and more directly links printing costs to print volumes. (March 31, 2010)
8. Provide SD consultation in the opportunity assessment and strategy development for print output devices and related procurement vehicles, as required.	√
SDS Activity 1.1.2.6: Provide green procurement training to 100% of procurement officers and their managers. (March 31, 2010)
9. Work with AD to develop communications, offer training and track training for all procurement offices and managers.	√
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
10. Formalize, implement and report on the 2008-09 EMP for Procurement and develop draft version of the 2009-10 EMP.	√
Other
11. Review and update the green classification of products available through WBRO.	√
12. Determine and report on CRA's total spending for 2007-08 broken down by products and services including the total spending for green products.	√
Procurement sub-total	9	1	1	1

Target	M	MM	NM	D
Paper
SDS Activity 1.1.3.1: Expand the paper baseline to include the three major sources of the CRA's paper consumption: 1) multi-purpose office paper; 2) paper used in CRA printing systems (e.g., ELCS); and 3) paper printed in external printing shops. (March 31, 2008)
1. Complete data collection and analysis of CRA's multi-purpose office paper consumption on a quarterly basis for fiscal year 2008-09, broken down to the regional and branch level.	√
2. Update the Office Paper Dashboard for 2008-09 on a quarterly basis based on the 2008-09 consumption analysis. Disseminate the dashboard to the SD Coordinators quarterly.	√
3. Develop a summary office paper consumption report based on the 2007-08 Office Paper Dashboards to assess performance against the 2007-10 SDS target.	√
4. Complete data collection and analysis for paper used in CRA printing systems and paper printed in external print shops for fiscal year 2007-08.	√
5. Update the report on CRA's consumption of paper used in printing systems and external print shops based on the 2007-08 consumption analysis. Disseminate report to the SD Network, as needed. Consider the feasibility of developing paper reduction targets for external paper.	√
SDS Activity 1.1.3.2: Revise the procedures for responding to requests under the Access to Information Act and the Privacy Act (ATIP), resulting in a reduced paper burden, while maintaining or improving processing efficiency. (March 31, 2008)
6. Provide SD support, as required, to the Access to Information Act and Privacy (ATIP) Directorate representatives in PAB to revise, where feasible, the procedures for responding to requests under the Access to Information Act and the Privacy Act, to reduce the paper burden, while maintaining or improving processing efficiency.	√
SDS Activity 1.1.3.4: Implement, where possible, the Agency Wide Information Classification Scheme (AWICS) program as an effective means to reduce paper, electronic and Web content information storage. (March 31, 2010)
7. Work with Statistics and Information Management Directorate (SIMD), CSBDB to update the AWICS program implementation report to include progress made during 2008-09.	√
8. Where feasible, implement the G:Drive best practices developed by SIMD, CSBDB within SD Division operations as an effective means of reducing duplicate information (electronic and/or paper) storage in Agency filing systems. Continue to document the best practices adopted in an implementation report.	√
SDS Activity 1.1.3.5: Develop a strategy and funding proposal for internal/external forms that will set out requirements to advance the electronic capabilities of forms (ex. fillable, saveable, electronic authentication), as well as establish formal requirements for data processing, accessibility, and automated multi- format publishing. (March 31, 2010)
9. Provide SD support, as required, to the Taxpayer Information Division (TID), TSDMB and Electronic Print Media Directorate (EPMD) to develop a strategy and funding proposal to advance the electronic capabilities of forms.	√
10. Provide SD support, as required, to the Internal On-Line Forms Centre of Expertise to develop standards and guidelines for internal on-line forms and the conversion of internal forms for the F&A Branch. Monitor and track progress on form conversion.	√
SDS Activity 2.1.1.1: Research and develop a historical timeline of CRA tax filing processes, focusing on the shift from paper filing to E-filing, and the associated paper burden. (March 31, 2008)
11. Work with Initial Returns Processing Division (IRPD), ABSB to collect and analyze T1 tax filing data for the 2008 program year, focusing on the shift from paper filing to E-filing and the associated paper burden.	√
12. Work with Business Returns and Payments Processing Directorate (BRPPD), ABSB to expand the scope of tracking and measuring paper savings associated with electronic service delivery of the business tax program, for example, T2.			√
SDS Activity 3.2.1.1: Innovate in the delivery of general SD awareness messages to employees through national campaigns, events, and local initiatives, such as Environment Week. (Annual)
13. Review and update the paper section of the SD website, as required, to ensure the content is current and accurate. Track website hits on a monthly basis.	√
14. Compile and analyse the results of the Agency Paper Use Scan to determine which processes have the most significant impact on multi-purpose office paper. Consult with the Branch SD Coordinators and functional authorities to develop a priority list of feasible paper reduction opportunities.			√
15. Update the paper reduction campaign to communicate and promote paper reduction strategies, initiatives and best practices. Promote the paper reduction campaign Agency-wide during Waste Reduction Week.	√
16. Respond to employee enquiries related to paper issues received by the SD Division's dedicated email accounts within five business days.	√
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
17. Formalize, implement and report on the 2008-09 EMP for Paper and develop draft version of the 2009-10 EMP.	√
Paper sub-total	15	0	2	0

Target	M	MM	NM	D
Fleet
SDS Activity 1.1.5.1: All vehicles purchased/leased by the CRA are either hybrid or alternative fuel capable, where operationally feasible. (Annual)
1. Ensure that 75% of all vehicles purchased by the CRA operate on alternative transportation fuel where cost effective and operationally feasible.	√
2. Ensure that all vehicles purchased/leased by the CRA are either hybrid or alternative fuel capable, where operationally feasible.	√
SDS Activity 1.1.5.2: All gasoline purchased for CRA road vehicles will be ethanol blended, where available. (Annual)
3. Work with AD Corporate Services to ensure that CRA Fleet Management Policy Instruments include appropriate SD components including TBS direction on the required use of ethanol-blended fuels.	√
4. Determine the total kilometers traveled, fuel consumption breakdown and equivalent GHG emissions resulting from CRA fleet use for 2006-07.	√
SDS Activity 3.2.1.1 Innovate in the delivery of general SD awareness messages to employees through national campaigns, events, and local initiatives, such as Environment Week. (Annual)
5. Review and update the fleet pages on AD's Corporate Services and SD websites to ensure content is current, accurate and promotes appropriate SD components.	√
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
6. Formalize, implement and report on the 2008-09 EMP for Fleet and develop draft version of the 2009-10 EMP.	√
Other
7. Participate in the Treasury Board interdepartmental fleet meetings and the Annual Federal Fleet Managers Workshop.	√
Fleet sub-total	7	0	0	0

Target	M	MM	NM	D
Hazardous Waste
SDS Activity 1.2.1.1: Complete an assessment of IT hardware and software disposal practices across the CRA and use results to expand the scope of the environmental management program (EMP) for hazardous materials. (March 31, 2008)
1. Work with stakeholders such as the Administration Directorate and the IT Branch to complete an assessment of IT hardware and software disposal practices in the CRA and use the results to develop targets for the 2009-10 EMP for Hazardous Waste.			√
SDS Activity 1.2.1.2: Explore opportunities to add the use of non-toxic cleaning products into new and renewed leases at priority CRA facilities. (March 31, 2009)
2. Work with the Real Property and Integrated Services Directorate (RPSID) to examine the feasibility of adding the use of non-toxic cleaning products into new and renewed leases at CRA facilities.	√
SDS Activity 3.2.1.1: Innovate in the delivery of general SD awareness messages to employees through national campaigns, events, and local initiatives, such as Environment Week. (Annual)
3. Respond to employee inquiries related to hazardous waste issues received by the SD Division's dedicated email accounts within five business days.	√
4. Address issues related to the management of hazardous materials used in CRA occupied facilities as they arise.	√
Other
5. If stakeholder approval is obtained, develop draft guidelines for the implementation of a battery recycling program and obtain stakeholder approval.			√
6. If stakeholder approval is obtained, develop communication tools and support SD Coordinators with implementation of battery recycling programs .			√
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
7. Formalize, implement and report on the 2008-09 EMP for Hazardous Waste and develop draft version of the 2009-10 EMP.	√
Hazardous Waste sub-total	4	0	3	0

Target	M	MM	NM	D
Halocarbons
SDS Activity 1.2.1.3: Develop and implement product replacement plans for priority items in halocarbons inventory. (March 31, 2010)
1. Maintain the inventory of halocarbon-containing systems in CRA occupied facilities.	√
2. Begin implementing the halocarbon management plan for Headquarters.			√
3. Work with Admin Directorate to identify system purchases, leases and repairs and communicate this information to the SD Network, if necessary.		√
4. Assess the feasibility of replacing priority items in the halocarbon inventory.		√
SDS Activity 3.2.1.6: Develop and deliver job-specific SD training for target employee groups, such as corporate planners, policy makers, frequent travellers, and procurement officers, which will support the SD training needs of the SD Strategy 2007 - 2010. (March 31, 2010)
5. Promote Environment Canada's FHR training workshop to appropriate Agency employees and track participation rates.	√
6. Finalize and disseminate the updated CRA SOP for Halocarbon-Containing Systems.			√
7. Identify the FHR requirements for motor vehicles as they relate to the CRA.	√
8. Respond to employee enquiries related to Halocarbon issues received by the SD Division's dedicated email accounts within five business days.	√
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
9. Formalize, implement and report on the 2008-09 EMP for Halocarbons and develop draft version of the 2009-10 EMP.	√
Other
10. Report halocarbon releases to the appropriate authority, as applicable.	√
Halocarbons sub-total	6	2	2	0

Target	M	MM	NM	D
Storage Tanks
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
1. Formalize, implement and report on the 2008-09 EMP for Storage Tanks and develop draft version of the 2009-10 EMP	√
Other
2. Update the CRA storage tank inventory.	√
3. Update the Storage Tank SOP based on enacted changes to the federal storage tank regulations and disseminate to appropriate employees.			√
4. Implement the corrective actions based on the recommendations contained in the storage tank compliance assessments completed in 2005-06.	√
Storage Tanks sub-total	3	0	1	0

Target	M	MM	NM	D
Solid Waste
Related SDS Activity 1.1.1.1: Develop a methodology for estimating Greenhouse Gas (GHG) emissions from waste management programs at priority facilities. (March 31, 2008).
1. Review the methodology used in 2006-07 to estimate the GHG emissions related to the CRA's waste disposal and diversion activities, and the Environment Canada and Natural Resources Canada documents about GHG emissions related to waste, and develop guidelines for estimating waste related GHG emissions during the 2009-10 waste audits.			√
SDS Activity 1.1.1.2: Implement the No Waste program in additional priority facilities representing a total of 75% of CRA employees (FTE). (March 31, 2009).
2. Support the SD Coordinators and other stakeholders to implement the No Waste program in all priority facilities.		√
SDS Activity 1.1.1.3: Implement reduction and reuse programs at priority facilities, such as green meetings, office moves, paper reduction, and reusable mugs. (March 31, 2009).
3. Develop tools to facilitate the implementation of reduction and reuse initiatives in priority facilities, and to facilitate the measurement of results achieved.			√
4. Support SD Coordinators, social committees, and executive offices to further integrate waste diversion into local events.	√
SDS Activity 1.1.1.4: Measure waste diversion rates, including reduction and reuse totals, and measure emissions (GHG) reductions as a result of waste management programs at all priority facilities. (March 31, 2010).
5. Draft the statement of work that will be used to guide the completion of the waste audits in selected priority facilities in 2009-10	√
SDS Activity 3.2.1.1: Innovate in the delivery of general SD awareness messages to employees through national campaigns, events, and local initiatives, such as Environment Week. (Annual)
6. Support planning and implementation of Waste Reduction Week activities.	√
7. Respond to employee enquiries related to solid waste issues received by the SD Division's dedicated email accounts within five business days.	√
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
8. Formalize, implement and report on the 2008-09 EMP for Solid Waste and develop draft version of the 2009-10 EMP.	√
Solid Waste sub-total	5	1	2	0

Target	M	MM	NM	D
Outside Emissions
SDS Activity 1.1.4.1: Establish an emissions (GHG) baseline for business travel to include local and long-distance travel and videoconferencing. (March 31, 2008)
SDS Activity 1.1.4.2: Develop data fields to capture emissions data in the travel component of the Corporate Administrative System (CAS), and make relevant changes to associated travel forms. (March 31, 2009)
1. Modify the tools that enable the SD Division to measure business travel.	√
2. Establish a business travel and videoconferencing baseline and communicate it to the SD Network.			√
3. Work with the Financial Administration Directorate (FAD) & Administration Directorate (AD) to enable future business travel and videoconferencing measurement.	√
SDS Activity 1.1.4.3: Communicate best practices for sustainable business travel to priority employee groups, such as frequent travellers and travel administrators at the CRA. (March 31, 2009)
SDS Activity 3.2.1.6: Develop and deliver job-specific SD training for target employee groups, such as corporate planners, policy makers, frequent travellers, and procurement officers, which will support the SD training needs the SD Strategy 2007-2010. (March 31, 2010)
4. Investigate the feasibility of establishing a business travel working group in order to advance SDS target 1.1.4.			√
5. Support the SD Division in offering the SBT Course to target employee groups and implement, if feasible.	√
6. Identify priority groups of employees who travel frequently for business.	√
7. Develop a plan to communicate sustainable business travel best practices to priority groups of employees who travel frequently for business.	√
8. Develop materials/tools to communicate sustainable business travel best practices to priority employee groups.	√
9. Work with partners to communicate sustainable business travel best practices to priority employee groups.	√
SDS Activity 3.2.2.1: Establish a baseline for employee commuting, such as emissions (GHG) and employee commuting behaviour /mode of travel. (March 31, 2008)
10. Finalize the Commuting Dashboard (baseline) and disseminate it to the SD Network.	√
SDS Activity 3.2.2.2: Develop and deliver programs and communications materials to encourage sustainable commuting among CRA employees. (March 31, 2009)
11. Identify priority facilities for sustainable commuting programs.		√
12. Develop a plan to implement sustainable commuting programs in priority facilities by March 31, 2009.			√
13. Develop materials/tools to enable the implementation of sustainable commuting programs in priority facilities.		√
14. Work with CRA Compensation, OC Transpo and Transport Canada to administer the TPP in the National Capital Region and coordinate improvements, as required.	√
15. Work with Transport Canada and other stakeholders to expand the federal TPP to CRA employees beyond the National Capital Region, as feasible.				√
16. Investigate the feasibility of promoting carpooling among Agency employees.			√
SDS Activity 3.2.1.1: Innovate in the delivery of general SD awareness messages to employees through national campaigns, events, and local initiatives, such as Environment Week. (Annual)
17. Support the planning and implementation of sustainable transportation activities (e.g. Environment Week)	√
18. Respond to employee enquiries related to commuter and business travel issues received by the SD Division's dedicated email accounts within five business days.	√
SDS Activity 1.1.4.4: Update policies and procedures for business travel, taxi use, and the parking allocation process, with sustainable business travel criteria. (March 31, 2010)
SDS Activity 3.2.2.4: Discuss opportunities to integrate sustainable transportation criteria into relevant policies and procedures, such as the Telework Policy. (March 31, 2010)
SDS Activity 3.2.2.3: Explore opportunities to negotiate employee travel needs, such as building location, showers, lockers and bike racks, into new lease agreements for priority facilities. (March 31, 2010)
19. Work with stakeholders (e.g. FAD, RPSID, HRB) to integrate sustainable transportation criteria into policies, guidelines and practices, as required.	√
SDS Activity 4.1.1.1 Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
20. Formalize, implement and report on the 2008-09 EMP for Outside Emissions and develop draft version of the 2009-10 EMP.	√
Outside Emissions sub-total	13	2	4	1

Target	M	MM	NM	D
Energy
SDS Activity 1.1.6.2: Identify priority facilities, such as Crown-owned facilities where the CRA is a sole tenant and where the service provider can measure building energy use, and establish an energy use baseline and emissions (GHG) baseline. (March 31, 2009)
1. Select priority facilities for energy conservation in consultation with stakeholders.	√
2. Define the 2008-09 Energy Conservation Project scope by scanning all auxiliary equipment that consumes energy and identifying which equipment can be monitored.		√
3. Estimate the baseline energy use and related emissions for each priority facility as a whole, and for each equipment type that is included in the project scope.		√
SDS Activity 1.1.6.3: Implement energy reduction initiatives in priority facilities, in coordination with the landlord, service provider, real property, sustainable development, and other stakeholders, as appropriate. (March 31, 2009)
4. Identify potential energy conservation initiatives, select energy conservation and emission reduction targets, and develop an implementation plan for the 2008-2009 Energy Conservation Project.		√
5. Implement the Energy Conservation Project.			√
6. Measure the energy conservation and emission reductions achieved from the Energy Conservation Project.			√
7. Communicate the results of the Energy Conservation Project.			√
SDS Activity 3.2.1.1: Innovate in the delivery of general SD awareness messages to employees through national campaigns, events, and local initiatives, such as Environment Week. (Annual)
8. Respond to employee inquiries related to energy conservation received by the SD Division's dedicated email accounts within five business days.	√
SDS Activity 1.1.6.4: Use the lessons learned in FY 2008-2009 to expand the energy conservation initiatives, in coordination with the landlord, service provider, real property, sustainable development, and other stakeholders, as appropriate.
SDS Activity 1.1.6.1: Develop an Environmental Management Program (EMP) for energy (March 31, 2008)
SDS Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS). (Annual)
9. Formalize, implement and report on the 2008-09 EMP for Energy Conservation and develop draft version of the 2009-10 EMP.	√
Energy sub-total	3	3	3	0

Status	M	MM	NM	D
Combined EMP Totals for 2008-2009 (percentages do not include dropped activities)	65 (70.6%)	9 (9.8%)	18 (19.6%)	2

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Performance Report on Sustainable Development April 1, 2008 to March 31, 2009

Appendix D: EMP Targets and Status for 2008-2009

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