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Assistance by telephone

Step 1. If you’re calling about your account, have the following information ready

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Step 2. Find the number you need to call

Telephone numbers for personal taxes, benefits and trusts
Telephone numbers for personal taxes, benefits and trusts
Reason for your call Phone number Hours of service
(in local time unless noted)

Get help to unlock My Account or make payments:

  • Unlock your CRA account (My Account)
  • Make a payment
  • Pay your required tax instalments
  • Transfer a payment to your business account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Update personal information or discuss your tax situation:

  • Change your name
  • Change your marital status
  • Details about your COVID-19 benefits (CERB, CRB, CRSB, CRCB, CWLB, CESB)
  • Details about your personal income tax file
  • Filing your taxes for the first time
  • Reporting your income on your tax return
  • Notify the CRA of a death
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Ask about the Disability Tax Credit (DTC)

Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Report fraud or a security issue:

  • Suspected fraud or identity theft
  • Security issues with your account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Use an automated service to order forms:

  • T1 Income tax package
  • Disability Tax Credit certificate (T2201)
  • Authorize a representative for offline access form (AUT-01)
  • Canada Child Benefits application (RC66)
  • Remittance voucher for current source deductions (RC107)
  • Statement of employment expenses for working at home due to COVID-19 (T777S)
Mon to Sun
6 am to 3 am ET

Use an automated service to check your tax account balance

Mon to Sun
6 am to 3 am ET

Use an automated service to check contribution amounts:

  • Tax-Free Savings Account (TFSA) contribution room
  • Unused RRSP contributions to claim
  • RRSP contribution room for this year
Mon to Sun
6 am to 3 am ET

Use an automated service to check benefit and credit eligibility, payment dates and amounts:

  • Canada Child Benefit (CCB):
    • eligibility and payment dates
    • estimated payment amounts (call 2 weeks before next payment)
  • GST/HST credit:
    • eligibility and payment dates
    • estimated payment amounts (call 3 weeks before next payment)
Mon to Sun
6 am to 3 am ET

Use an automated service to get remittance vouchers or proof of income:

  • Get a proof of income statement
  • Request a remittance voucher
Mon to Sun
6 am to 3 am ET

Use an automated service to check status of your tax return or refund:

  • Status of your 2021 tax return
  • Your estimated 2021 refund amount
  • When to expect your 2021 refund
Mon to Sun
6 am to 3 am ET

Use an automated service to set up a payment arrangement for personal income taxes

Mon to Fri
7 am to 10 pm ET
Sat and Sun
Closed

Get help with your CRA benefits and credits:

  • Canada Child Benefit (CCB) and related benefits
  • GST/HST credit
  • Climate action incentive payment (CAIP)
  • Child disability benefit
  • Change your marital status
  • Notify the CRA about the death of a benefit recipient
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get a security code, help with your CRA accounts and NETFILE:

  • Get a security code for My Account
  • My Account
  • NETFILE
  • Represent a Client
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get a tax form, publication, or Notice of Assessment:

  • Get a copy of your Notice of Assessment (NOA)
  • Get a tax form or publication
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Change your address, set up or change your banking details with CRA:

  • Change your address
  • Change or set up your direct deposit or banking information by providing your:
    • 3-digit financial institution number
    • 5-digit transit number
    • account number
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with your registered savings plans or trust account:

  • Registered Retirement Savings Plan (RRSP)
  • Home Buyers Plan (HBP)
  • Trust account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with Ontario benefits and credit payments:

  • Ontario Trillium Benefit (OTB)
  • Ontario sales tax credit (OSTC)
  • Ontario energy and property tax credit (OEPTC)
  • Northern Ontario energy credit (NOEC)
  • Ontario senior homeowners' property tax grant (OSHPTG)
Mon to Fri
8:15 am to 5 pm ET
Sat and Sun
Closed
Public holidays
Closed

Get help with Alberta benefits and credits:

  • Alberta family employment tax credit (AFETC)
  • Alberta child and family benefit (ACFB)
Mon to Fri
9 am to 5 pm MT
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your personal tax debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay child and family benefit overpayments

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your CPP overpayments

Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your EI overpayments

Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your Canada student loans (CSL) overpayments

Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Respond to contact or a letter received from the CRA’s Government programs collection.

Mon to Fri
6:30 am to 7:30 pm ET
Sat and Sun
Closed
Public holidays
Closed

Get help with a Phoenix tax issue

Mon to Fri
9 am to 5 pm
Sat and Sun
Closed
Public holidays
Closed

Follow up on a Requirements to pay (RTP) document

Mon to Sun
Hours vary
Public holidays
Closed

Check the status of your income tax objection

Mon to Sun
Hours vary
Public holidays
Closed

Discuss a letter received:

  • Reminder to file
  • Request to file
  • Demand to file
Mon to Fri
6:45 am to 7:30 pm ET
Sat to Sun
Closed
Public holidays
Closed
Telephone numbers for businesses
Telephone numbers for businesses
Reason for your call Phone number Hours of service
(in local time unless noted)

Get information about wage and rent subsidies for a business:

  • Eligibility and how to apply
  • How to calculate wage and rent subsidies
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with payroll deductions:

  • Payroll deductions and accounts
  • Payroll deductions calculator
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with your CRA accounts:

  • My Business Account
  • Represent a Client
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help to file information returns or make payments for your business:

  • Make a payment
  • Transfer your payment from your business account to another account
  • Pay your required tax instalments
  • File your electronic information returns (T3, T4, or T5 slips)
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get a business number and register for CRA program accounts:

  • Register for a business number (BN)
  • Register for program accounts (GST/HST, payroll, corporation income tax)
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Notify the CRA about changes to your business:

  • Change your business information
  • Change your business address
  • Update your business name
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get corporate income tax forms or publications

Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get GST/HST help for your business:

  • Charging GST/HST for your business (including new housing rebates)
  • Get help with GST/HST NETFILE and TELEFILE
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with your business taxes:

  • Corporations
  • Sole proprietorships
  • Partnerships
  • Non-resident corporations
  • Corporation accounts
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with your locked business account

Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with filing your corporation tax return:

  • Filing your electronic T2 corporation income tax return
  • Corporation Internet Filing Service
Mon to Fri
9 am to 4 pm
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your GST/HST debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your payroll tax debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your corporate income tax debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Ask about excise duties, excise taxes, fuel charge, other levies and charges:

  • Excise duties on wine, spirits, beer, tobacco or cannabis
  • Fuel charge
  • Air Travellers Security Charge (ATSC)
  • Tax on insurance premiums
  • Excise tax on:
    • fuel inefficient automobiles
    • automobile air conditioners
    • certain petroleum products
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a GST/HST registration letter or phone call

  • Provide the 4-digit extension number from the message
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a GST/HST and other levies filing letter or phone call

  • Provide the 4-digit extension number from the message
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a T2 corporation post-assessing limit review letter

  • Provide the 4-digit extension number from the letter
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a phone call for your GST/HST or corporate program account registration

  • Provide the 4-digit extension number from the message
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a GST/HST post-assessing review letter

  • Provide the 4-digit extension number from the letter
Mon to Sun
Hours vary
Public holidays
Closed

Ask about the Canadian film or video production tax credit

Mon to Sun
Hours vary
Public holidays
Closed

Ask about Scientific Research and Experimental Development expenditure claims

Mon to Sun
Hours vary
Public holidays
Closed

Get help with EFILE:

  • EFILE registration, renewal, account maintenance, or view transmission history processes
  • EFILE suitability screening or monitoring programs
  • EFILE error messages for initial or amended T1 returns
  • Authentication problems for EFILE numbers or passwords (T1 and T2 returns)
Mon to Sun
Hours vary
Public holidays
Closed

Report a nil remittance for payroll

Mon to Sun
Hours vary
Public holidays
Closed

Report a nil remittance for non-resident withholding tax

Mon to Sun
Hours vary
Public holidays
Closed

Check the status of a Flow-through Shares (FTS) form

Mon to Sun
Hours vary
Public holidays
Closed

Use an automated service to file a GST/HST return

  • GST/HST TELEFILE
Mon to Sun
6 am to 2:30 am ET

Check the status of an objection:

  • Income tax objection
  • GST/HST objection
Mon to Sun
Hours vary
Public holidays
Closed

Discuss a letter you received:

  • Reminder to file
  • Request to file
  • Demand to file
Mon to Fri
6:45 am to 7:30 pm ET
Sat and Sun
Closed
Public holidays
Closed
Telephone numbers for International tax and non-resident
Telephone numbers for International tax and non-resident
Reason for your call Phone number Hours of service
(in local time unless noted)

Get help with individual and non-resident trusts

Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with non-resident corporation and corporation accounts:

  • Sole proprietors
  • Partnerships
  • Self-employed individuals
  • Payroll accounts
  • GST/HST enquiries
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed

Get help with your Part XIII and non-resident withholding accounts

Mon to Fri
7:30 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Discuss a letter you received:

  • Reminder to file
  • Request to file
  • Demand to file
Mon to Fri
8 am to 4 pm ET
Sat and Sun
Closed
Public holidays
Closed

Get help with your departure tax or election to defer capital gains upon emigration (T1244).

  • Arranging Security
  • Reporting Dispositions
  • Unwinding Deferred Departure Tax
Mon to Fri
8 am to 3:30 pm (PST)
Sat to Sun
Closed
Public holidays
Closed
Telephone number for charities
What do you want to call about?
  • get general information about registered charities
  • get help with applying to become a registered charity
  • get help with donation receipts
  • get help on filling out the annual information return
  • change your charity’s name, purpose(s), activities or other details
Telephone number
1-800-267-2384
Hours
table 2
Day Hours
Mon to Fri 9 am to 5 pm (local time)
Sat and Sun Closed

Closed on public holidays

Telephone number for TTY (Teletypewriter)

Call this number if you have a hearing or speech impairment and use a TTY. If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Telephone number
1-800-665-0354
Hours
table 3
Day Hours
Mon to Fri 8 am to 8 pm (local time)
Sat 9 am to 5 pm (local time)
Sun Closed

Closed on public holidays

Special circumstances

Privacy notice

Privacy notice

The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.

During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

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