Contact the Canada Revenue Agency
To serve Canadians more effectively, please note that if you call us to update your address or direct deposit information, an agent may help you make these changes through a secure online channel such as My Account.
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Assistance by telephone
Step 1. If you’re calling about your account, have the following information ready
Step 2. Find the number you need to call
Telephone numbers for personal taxes, benefits and trusts
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Telephone numbers for businesses
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Telephone numbers for International tax and non-resident
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Telephone number for charities
- What do you want to call about?
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- get general information about registered charities
- get help with applying to become a registered charity
- get help with donation receipts
- get help on filling out the annual information return
- change your charity’s name, purpose(s), activities or other details
- Telephone number
- 1-800-267-2384
- Hours
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table 2 Day Hours Mon to Fri 9 am to 5 pm (local time) Sat and Sun Closed Closed on public holidays
Telephone number for TTY (Teletypewriter)
Call this number if you have a hearing or speech impairment and use a TTY. If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.
- Telephone number
- 1-800-665-0354
- Hours
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table 3 Day Hours Mon to Fri 8 am to 8 pm (local time) Sat 9 am to 5 pm (local time) Sun Closed Closed on public holidays
Special circumstances
- Contacting us on someone else's behalf
- Protect yourself against fraud
- Media enquiries
- Make a voluntary disclosure
- Report leads on suspected tax cheating
- Service feedback, objections, appeals, disputes, and relief measures
- Find out standard processing times
Privacy notice
Privacy notice
The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.
If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.
During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.
Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Info Source page.
Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.
Report a problem on this page
- Date modified: