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Contact the Canada Revenue Agency

COVID-19 - Individual tax filing assistance

Between April and October 2021, you may get a call from the CRA if you are eligible for individual tax filing assistance. Visit Individual tax filing assistance for more information.

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Assistance by telephone

Step 1. If you’re calling about your account, have the following information ready

Step 2. Find the number you need to call

Telephone numbers for personal taxes, benefits and trusts
Telephone numbers for personal taxes, benefits and trusts
What do you want to call about? Phone number Hours of service
(in local time unless noted)
  • Account specific questions about the Canada emergency response or recovery benefits
  • Report suspected fraud or identity theft
  • Security issues with your account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Order a form:
    • T1 Income tax package
    • T2201, Disability Tax Credit Certificate
    • AUT-01 Authorize a Representative for Offline Access
    • RC66, Canada Child Benefits Application
    • RC107, Remittance Voucher for Current Source Deductions
    • T777S Statement of Employment Expenses for Working at Home Due to COVID-19
Mon to Sun
6 am to 3 am ET
  • Check tax account balance
Mon to Sun
6 am to 3 am ET

Use the automated line to:

  • Get Proof of Income (Option C print-out)
  • Request remittance voucher
  • Tax-free savings account (TFSA) contribution room
  • Unused RRSP contributions to claim
  • Registered retirement savings plan (RRSP) contributions this year
  • Estimated GST/HST credit payment amount, three weeks before next payment
  • Estimated Child Benefit payment amount, two weeks before next payment
  • Find out if you are eligible for the Canada child benefit (CCB), and the GST/HST credit, as well as the dates you can expect to receive them
Mon to Sun
6 am to 3 am ET
  • Check status of 2020 tax return
  • Estimated 2020 refund amount
  • When to expect your 2020 refund
Mon to Sun
6 am to 3 am ET
  • Make a payment arrangement for personal income taxes through an automated service
Mon to Fri
7 am to 10 pm ET
Sat and Sun
Closed
  • Canada child benefit (CCB), and related benefits
  • GST/HST credit
  • Get help with child disability benefit
  • Change marital status
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Help with online services such as My Account, NETFILE and Represent a Client or family member
  • Get a security code for My Account
  • Help if you are locked out of your online account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Get copy of notice of assessment
  • Questions about personal income tax file
  • Issues with filing for the first time
  • Get a tax form or publication
  • How to report income on your personal income tax return
  • Questions about the Disability Tax Credit (DTC)
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Set up direct deposit or change bank account information
    • You will also need your:
      • 3-digit bank (financial institution) number
      • 5-digit transit number
      • account number
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Change address
  • Update name on file
  • Change marital status
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Help making a payment
  • Questions on instalments (paying taxes as you earn income)
  • Move a payment to a business account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Trusts
  • Registered Retirement Savings plan (RRSP)
  • Home Buyers Plan (HBP)
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Ontario trillium benefit (OTB) payment—including Ontario sales tax credit (OSTC), Ontario energy and property tax credit (OEPTC), and Northern Ontario energy credit (NOEC)
  • Ontario senior homeowners' property tax grant (OSHPTG) payment
Mon to Fri
8:15 am to 5 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Alberta family employment tax credit (AFETC)
  • Alberta child and family benefit (ACFB)
Mon to Fri
9 am to 5 pm MT
Sat and Sun
Closed
Public holidays
Closed
  • Discuss payment arrangements if you can't pay in time
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Discuss how to repay overpaid child and family benefits
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Arrange payments for CPP overpayments
Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Arrange payments for EI overpayments
Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Arrange payments for Canada student loans (CSL) overpayments
Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Get help with a Phoenix related tax issue
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed
Public holidays
Closed
  • Follow up on a Requirements To Pay (RTP) document
Mon to Sun
Hours vary
Public holidays
Closed
  • Check the status of an income tax objection
Mon to Sun
Hours vary
Public holidays
Closed
Telephone numbers for businesses
Telephone numbers for businesses
What do you want to call about? Phone number Hours of service
(in local time unless noted)
  • Information about eligibility requirements, calculating the CERS, or how to apply
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Help with My Business Account and Represent a Client
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Change information about your business
  • Change your business address
  • Update the name of your business
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Get help with making a payment
  • Questions on instalments (paying taxes as you earn income)
  • Have a payment made in the wrong business account transferred to another account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Payroll deductions and accounts
  • Charging GST/HST as a business (including rebates such as the new housing rebates)
  • Business tax for corporations, sole proprietorships, partnerships, non-resident corporations, and corporation accounts
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Register for a business number and any program account such as the GST/HST
  • Get corporate income tax forms or publications
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Get help with filing your T2 corporation income tax return electronically
  • Get help with the Corporation Internet Filing service
Mon to Fri
9 am to 4 pm
Sat and Sun
Closed
Public holidays
Closed
  • Discuss payment arrangements to repay a GST/HST debt (paying over several months)
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Discuss payment arrangements to repay a payroll tax debt (paying over several months)
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • Discuss payment arrangements to repay a corporate income tax debt (paying over several months)
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
  • GST/HST NETFILE and TELEFILE
  • Filing information returns electronically (such as T3, T4 or T5 slips)
  • The Payroll Deductions Online Calculator
  • Locked out of business account
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Excise duties on wine, spirits, beer, tobacco or cannabis
  • The fuel charge
  • The air travellers security charge (ATSC)
  • The excise tax on fuel inefficient automobiles, automobile air conditioners and certain petroleum products
  • The tax on insurance premiums
Mon to Sun
Hours vary
Public holidays
Closed
  • Discuss details of a letter or phone call about your GST/HST registration
    • You will also need:
      • The 4-digit extension number from the message you received
Mon to Sun
Hours vary
Public holidays
Closed
  • Discuss details of a letter or phone call about a GST/HST and other levies filing
    • You will also need:
      • The 4-digit extension number from the message you received
Mon to Sun
Hours vary
Public holidays
Closed
  • Discuss details of a T2 corporation post assessing limited review letter
    • You will also need:
      • The 4-digit extension number from the message you received
Mon to Sun
Hours vary
Public holidays
Closed
  • Discuss details of a phone call you received about your recent GST/HST or corporation program account registration
    • You will also need:
      • The 4-digit extension number from the message you received
Mon to Sun
Hours vary
Public holidays
Closed
  • Questions about the Canadian film or video production tax credit
Mon to Sun
Hours vary
Public holidays
Closed
  • Questions about Scientific Research and Experimental Development expenditure claims
Mon to Sun
Hours vary
Public holidays
Closed
  • EFILE registration, renewal, account maintenance and/or view transmission history processes,
  • EFILE Suitability Screening and/or Monitoring programs,
  • EFILE web service questions regarding error messages for initial and/or amended T1 returns, and/or
  • Authentication problems related to EFILE numbers/passwords (for both T1 and T2 returns)
Mon to Sun
Hours vary
Public holidays
Closed
  • Report a nil remittance for payroll
Mon to Sun
Hours vary
Public holidays
Closed
  • Report a nil remittance for non-resident withholding tax
Mon to Sun
Hours vary
Public holidays
Closed
  • Check the status of a Flow-through Shares (FTS) form
Mon to Sun
Hours vary
Public holidays
Closed
  • File a GST/HST return using the GST/HST TELEFILE automated telephone service
Mon to Sun
6 am to 2:30 am ET
  • Discuss details of a GST/HST post assessing review letter
    • You will also need:
      • the 4-digit extension number located in the letter you received
Mon to Sun
Hours vary
Public holidays
Closed
  • Check the status of an income tax or GST/HST objections
Mon to Sun
Hours vary
Public holidays
Closed
Telephone numbers for International tax and non-resident
Telephone numbers for International tax and non-resident
What do you want to call about? Phone number Hours of service
(in local time unless noted)
  • Individuals and non-resident trusts
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Non-resident corporations and corporation accounts (including sole proprietors, partnerships, self-employed individuals, payroll accounts and GST/HST enquiries)
Mon to Fri
8 am to 8 pm
Sat
9 am to 5 pm
Sun
Closed
Public holidays
Closed
  • Part XIII tax and non-resident withholding accounts
Mon to Fri
7:30 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed
Telephone number for charities
What do you want to call about?
  • get general information about registered charities
  • get help with applying to become a registered charity
  • get help with donation receipts
  • get help on filling out the annual information return
  • change your charity’s name, purpose(s), activities or other details
Telephone number
1-800-267-2384
Hours
table 2
Day Hours
Mon to Fri 9 am to 5 pm (local time)
Sat and Sun Closed

Closed on public holidays

Telephone number for TTY (Teletypewriter)

Call this number if you have a hearing or speech impairment and use a TTY. If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Telephone number
1-800-665-0354
Hours
table 3
Day Hours
Mon to Fri 8 am to 8 pm (local time)
Sat 9 am to 5 pm (local time)
Sun Closed

Closed on public holidays

Special circumstances

Privacy notice

Privacy notice

The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.

During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Info Source page.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

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