Contact the Canada Revenue Agency

• Account specific questions about the Canada emergency response or recovery benefits
• Report suspected fraud or identity theft
• Security issues with your account

• Order a form:
  • T1 Income tax package
  • T2201, Disability Tax Credit Certificate
  • AUT-01 Authorize a Representative for Offline Access
  • RC66, Canada Child Benefits Application
  • RC107, Remittance Voucher for Current Source Deductions
  • T777S Statement of Employment Expenses for Working at Home Due to COVID-19

• Check tax account balance

• Get Proof of Income (Option C print-out)
• Request remittance voucher
• Tax-free savings account (TFSA) contribution room
• Unused RRSP contributions to claim
• Registered retirement savings plan (RRSP) contributions this year
• Estimated GST/HST credit payment amount, three weeks before next payment
• Estimated Child Benefit payment amount, two weeks before next payment
• Find out if you are eligible for the Canada child benefit (CCB), and the GST/HST credit, as well as the dates you can expect to receive them

• Check status of 2020 tax return
• Estimated 2020 refund amount
• When to expect your 2020 refund

• Make a payment arrangement for personal income taxes through an automated service

• Canada child benefit (CCB), and related benefits
• GST/HST credit
• Get help with child disability benefit
• Change marital status

• Help with online services such as My Account, NETFILE and Represent a Client or family member
• Get a security code for My Account
• Help if you are locked out of your online account

• Get copy of notice of assessment
• Questions about personal income tax file
• Issues with filing for the first time
• Get a tax form or publication
• How to report income on your personal income tax return
• Questions about the Disability Tax Credit (DTC)

• Set up direct deposit or change bank account information

You will also need:

• Your three-digit bank (financial institution) number, five-digit transit number, and your account number

• Change address
• Update name on file
• Change marital status

• Help making a payment
• Questions on instalments (paying taxes as you earn income)
• Move a payment to a business account

• Trusts
• Registered Retirement Savings plan (RRSP)
• Home Buyers Plan (HBP)

• Ontario trillium benefit (OTB) payment—including Ontario sales tax credit (OSTC), Ontario energy and property tax credit (OEPTC), and Northern Ontario energy credit (NOEC)
• Ontario senior homeowners' property tax grant (OSHPTG) payment

• Alberta family employment tax credit (AFETC)
• Alberta child and family benefit (ACFB)

• Discuss payment arrangements if you can't pay in time

• Discuss how to repay overpaid child and family benefits

• Arrange payments for CPP overpayments

• Arrange payments for EI overpayments

• Arrange payments for Canada student loans (CSL) overpayments

• Get help with a Phoenix related tax issue

• Follow up on a Requirements To Pay (RTP) document

• Check the status of an income tax objection

• Information about eligibility requirements, calculating the CERS, or how to apply

• Help with My Business Account and Represent a Client

• Change information about your business
• Change your business address
• Update the name of your business

• Get help with making a payment
• Questions on instalments (paying taxes as you earn income)
• Have a payment made in the wrong business account transferred to another account

• Payroll deductions and accounts
• Charging GST/HST as a business (including rebates such as the new housing rebates)
• Business tax for corporations, sole proprietorships, partnerships, non-resident corporations, and corporation accounts

• Register for a business number and any program account such as the GST/HST
• Get corporate income tax forms or publications

• Get help with filing your T2 corporation income tax return electronically
• Get help with the Corporation Internet Filing service

• Discuss payment arrangements to repay a GST/HST debt (paying over several months)

• Discuss payment arrangements to repay a payroll tax debt (paying over several months)

• Discuss payment arrangements to repay a corporate income tax debt (paying over several months)

Help with:

• GST/HST NETFILE and TELEFILE
• Filing information returns electronically (such as T3, T4 or T5 slips)
• The Payroll Deductions Online Calculator
• Locked out of business account

Help with:

• excise duties on wine, spirits, beer, tobacco or cannabis
• the fuel charge
• the air travellers security charge (ATSC)
• the excise tax on fuel inefficient automobiles, automobile air conditioners and certain petroleum products
• the tax on insurance premiums

• Discuss details of a letter or phone call about your GST/HST registration

You will also need:

• The 4-digit extension number on the letter or message you received

• Discuss details of a letter or phone call about a GST/HST and other levies filing

You will also need:

• The 4-digit extension number on the letter or message you received

• Discuss details of a T2 corporation post assessing limited review letter

You will also need:

• The 4-digit extension number located in the letter you received

• Discuss details of a phone call you received about your recent GST/HST or corporation program account registration

You will also need:

• The 4-digit extension number from the message you received

• Questions about the Canadian film or video production tax credit

• Questions about Scientific Research and Experimental Development expenditure claims

• EFILE registration, renewal, account maintenance and/or view transmission history processes,
• EFILE Suitability Screening and/or Monitoring programs,
• EFILE web service questions regarding error messages for initial and/or amended T1 returns, and/or
• Authentication problems related to EFILE numbers/passwords (for both T1 and T2 returns)

• Report a nil remittance for payroll

• Report a nil remittance for non-resident withholding tax

• Check the status of a Flow-through Shares (FTS) form

• File a GST/HST return using the GST/HST TELEFILE automated telephone service

• Discuss details of a GST/HST post assessing review letter

You will also need:

• The 4-digit extension number located in the letter you received

• Check the status of an income tax or GST/HST objections

• Individuals and non-resident trusts

• Non-resident corporations and corporation accounts (including sole proprietors, partnerships, self-employed individuals, payroll accounts and GST/HST enquiries)

• Part XIII tax and non-resident withholding accounts