Some taxpayers may have received a notification that their email address has been removed in My Account. These accounts have not been compromised and were locked as a preventative measure.

We will work with impacted individuals to unlock their accounts, however please note that there is no urgent need to contact us immediately unless you are an emergency benefit applicant and have active applications in our system.

COVID-19: Contacting the Canada Revenue Agency

Call 1-833-966-2099 for general questions about COVID-19 related benefits administered by the CRA.
If you have questions about Employment insurance (EI) or your My Service Canada Account, please contact Employment and Social Development Canada.

Contact the Canada Revenue Agency

Chat with Charlie unread messages

Most requested

Canada Recovery Benefit (CRB)

Canada Recovery Caregiving Benefit (CRCB)

Canada Recovery Sickness Benefit (CRSB)

Canada Emergency Wage Subsidy (CEWS)

Change address or details

Direct deposit and banking

Get in-person tax help

Report a scam

Canada Emergency Rent Subsidy (CERS)

Address and location finder

Find a mailing address or office location.

Find an address

Contacts for personal taxes

Issues with My Account

Get a Notice of Assessment

Get a GST/HST credit payment

Get a proof of income (option 'C')

Check your tax refund status

Canada child benefit payments

Contacts for business taxes

Issues with My Business Account

Get an access code (business)

Charging GST/HST

EFILE Helpdesk

Check my instalment balance

Get a business number (register)

Assistance by telephone

Step 1. If you’re calling about your account, have the following information ready

Social Insurance Number (or business number) Full name and date of birth (or business name) Your complete address (or complete business address) Your personal (or business) account open or an assessed return, notice of assessment, reassessment, or other tax document

You need all of the above to call about an account

Step 2. Find the number you need to call

Telephone numbers for personal taxes, benefits and trusts

table 1
What do you want to call about?	Phone number	Hours of service (in local time unless noted)
Information about eligibility or how to apply for the Canada emergency response or recovery benefits	1-833-966-2099	Mon to Fri 9 am to 9 pm Sat and Sun Closed Public holidays Closed
Account specific questions about the Canada emergency response or recovery benefits Report suspected fraud or identity theft Security issues with your account	1-800-959-8281 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8495	Mon to Fri 9 am to 9 pm Sat 9 am to 5 pm Sun Closed Public holidays Closed
Order a form: T1 Income tax package T2201, Disability Tax Credit Certificate AUT-01 Authorize a Representative for Offline Access RC66, Canada Child Benefits Application RC107, Remittance Voucher for Current Source Deductions T777S Statement of Employment Expenses for Working at Home Due to COVID-19	1-855-330-3305 No wait times	Monday to Sunday 6 am to 3am ET
Check tax account balance	1-866-474-8272 No wait times	Monday to Sunday 6 am to 3am ET
Use the automated line to: Get Proof of Income (Option C print-out) Request remittance voucher Tax-free savings account (TFSA) contribution room Unused RRSP contributions to claim Registered retirement savings plan (RRSP) contributions this year Estimated GST/HST credit payment amount, three weeks before next payment Estimated Child Benefit payment amount, two weeks before next payment Find out if you are eligible for the Canada child benefit (CCB), and the GST/HST credit, as well as the dates you can expect to receive them	1-800-267-6999 No wait times	Monday to Sunday 6 am to 3am ET
Check status of 2020 tax return Estimated 2020 refund amount When to expect your 2020 refund	1-800-959-1956 No wait times	Monday to Sunday 6 am to 3am ET
Make a payment arrangement for personal income taxes through an automated service	1-866-256-1147	Mon to Fri 7 am to 10 pm ET Sat and Sun Closed Public holidays Closed
Canada child benefit (CCB), and related benefits GST/HST credit Get help with child disability benefit Change marital status	1-800-387-1193 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527	Mon to Fri 9 am to 5 pm Sat and Sun Closed Public holidays Closed
Help with online services such as My Account, NETFILE and Represent a Client or family member Get a security code for My Account Help if you are locked out of your online account	1-800-959-8281 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8495	Mon to Fri 9 am to 9 pm Sat 9 am to 5 pm Sun Closed Public holidays Closed
Get copy of notice of assessment Questions about personal income tax file Issues with filing for the first time Get a tax form or publication How to report income on your personal income tax return Questions about the Disability Tax Credit (DTC)	1-800-959-8281 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8495	Mon to Fri 9 am to 9 pm Sat 9 am to 5 pm Sun Closed Public holidays Closed
Set up direct deposit or change bank account information You will also need: Your three-digit bank (financial institution) number, five-digit transit number, and your account number	1-800-959-8281 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8495	Mon to Fri 9 am to 9 pm Sat 9 am to 5 pm Sun Closed Public holidays Closed
Change address Update name on file Change marital status	1-800-959-8281 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8495	Mon to Fri 9 am to 9 pm Sat 9 am to 5 pm Sun Closed Public holidays Closed
Help making a payment Questions on instalments (paying taxes as you earn income) Move a payment to a business account	1-800-959-8281 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8495	Mon to Fri 9 am to 9 pm Sat 9 am to 5 pm Sun Closed Public holidays Closed
Trusts Registered Retirement Savings plan (RRSP) Home Buyers Plan (HBP)	1-800-959-8281 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-426-1527 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8495	Mon to Fri 9 am to 9 pm Sat 9 am to 5 pm Sun Closed Public holidays Closed
Ontario trillium benefit (OTB) payment—including Ontario sales tax credit (OSTC), Ontario energy and property tax credit (OEPTC), and Northern Ontario energy credit (NOEC) Ontario senior homeowners' property tax grant (OSHPTG) payment	1-877-627-6645	Mon to Fri 8:15 am to 5 pm ET Sat and Sun Closed Public holidays Closed
Alberta family employment tax credit (AFETC) Alberta child and family benefit (ACFB)	1-800-959-2809	Mon to Fri 9 am to 5 pm MT Sat and Sun Closed Public holidays Closed
Discuss payment arrangements if you can't pay in time	1-888-863-8657	Mon to Fri 7 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Discuss how to repay overpaid child and family benefits	1-888-863-8662	Mon to Fri 7 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Arrange payments for CPP overpayments	1-866-864-5823	Mon to Fri 8 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Arrange payments for EI overpayments	1-866-864-5841	Mon to Fri 8 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Arrange payments for Canada student loans (CSL) overpayments	1-866-864-5825	Mon to Fri 8 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Get help with a Phoenix related tax issue	1-888-556-5083	Mon to Fri 9 am to 9 pm ET Sat and Sun Closed Public holidays Closed
Counselling services for CRA employees and eligible family members	1-833-EAP-PAE2 (327-7232) Teletypewriter (TTY) for the hearing impaired: 1-833-EAP-7PAE (327-7723)	Always open
International and non resident PART XIII	1-855-284-5946 Outside Canada/U.S. call collect ^{Footnote 1} 613-940-8499	Mon to Fri 7:30 am to 6 pm ET Sat and Sun Closed Public holidays Closed
Follow up on a Requirements To Pay (RTP) document	1-800-675-6184	Hours vary
Check the status of an income tax objection	Numbers by specific objection/appeal	Hours vary

Telephone numbers for businesses

Telephone numbers for businesses
What do you want to call about?	Phone number	Hours of service (in local time unless noted)
Information about eligibility requirements, calculating the CERS, or how to apply	1-800-959-5525 Automated callback service available	Mon to Fri 9 am to 6 pm Sat 10 am to 4 pm Sun Closed Public holidays Closed
Automated information about eligibility requirements, calculating the CEWS, or how to apply	1-833-966-2099	Always open (automated line)
Help with My Business Account and Represent a Client	1-800-959-5525 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-841-1876 Outside Canada/U.S. call collect ^{Footnote 1} 613-940-8497	Mon to Fri 9 am to 6 pm Sat 10 am to 4 pm Sun Closed Public holidays Closed
Change information about your business Change your business address Update the name of your business	1-800-959-5525 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-841-1876 Outside Canada/U.S. call collect ^{Footnote 1} 613-940-8497	Mon to Fri 9 am to 6 pm Sat 10 am to 4 pm Sun Closed Public holidays Closed
Get help with making a payment Questions on instalments (paying taxes as you earn income) Have a payment made in the wrong business account transferred to another account	1-800-959-5525 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-841-1876 Outside Canada/U.S. call collect ^{Footnote 1} 613-940-8497	Mon to Fri 9 am to 6 pm Sat 10 am to 4 pm Sun Closed Public holidays Closed
Payroll deductions and accounts Charging GST/HST as a business (including rebates such as the new housing rebates) Business tax for corporations, sole proprietorships, partnerships, non-resident corporations, and corporation accounts	1-800-959-5525 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-841-1876 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8497 Non-resident GST/HST Enquiries	Mon to Fri 9 am to 6 pm Sat 10 am to 4 pm Sun Closed Public holidays Closed
Register for a business number and any program account such as the GST/HST Get corporate income tax forms or publications	1-800-959-5525 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-841-1876 Outside Canada/U.S. call collect^{Footnote 1} 613-940-8497 Non-resident GST/HST Enquiries	Mon to Fri 9 am to 6 pm Sat 10 am to 4 pm Sun Closed Public holidays Closed
Get help with filing your T2 corporation income tax return electronically Get help with the Corporation Internet Filing service	1-800-959-2803 Outside Canada/U.S. (operates in ET) 1-204-984-3594	Mon to Fri 9 am to 4 pm Sat and Sun Closed Public holidays Closed
Discuss payment arrangements to repay a GST/HST debt (paying over several months)	1-877-477-5068	Mon to Fri 7 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Discuss payment arrangements to repay a payroll tax debt (paying over several months)	1-877-548-6016	Mon to Fri 7 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Discuss payment arrangements to repay a corporate income tax debt (paying over several months)	1-866-291-6346	Mon to Fri 7 am to 8 pm ET Sat and Sun Closed Public holidays Closed
Help with: GST/HST NETFILE and TELEFILE Filing information returns electronically (such as T3, T4 or T5 slips) The Payroll Deductions Online Calculator Locked out of business account	1-800-959-5525 Automated callback service available Yukon, Northwest Territories and Nunavut: 1-866-841-1876 Outside Canada/U.S. call collect ^{Footnote 1} 613-940-8497 Non-resident GST/HST Enquiries	Mon to Fri 9 am to 6 pm Sat 10 am to 4 pm Sun Closed Public holidays Closed
Help with: excise duties on wine, spirits, beer, tobacco or cannabis the fuel charge the air travellers security charge (ATSC) the excise tax on fuel inefficient automobiles, automobile air conditioners and certain petroleum products the tax on insurance premiums	Contact – Excise duties, excise taxes, fuel charge and air travellers security charge	Hours vary
Discuss details of a letter or phone call about your GST/HST registration You will also need: The 4-digit extension number on the letter or message you received	1-833-566-5419	Hours vary
Discuss details of a letter or phone call about a GST/HST and other levies filing You will also need: The 4-digit extension number on the letter or message you received	1-833-305-2033	Hours vary
Discuss details of a T2 corporation post assessing limited review letter You will also need: The 4-digit extension number located in the letter you received	1-833-566-5421	Hours vary
Discuss details of a phone call you received about your recent GST/HST or corporation program account registration You will also need: The 4-digit extension number from the message you received	1-866-221-4063	Hours vary
Questions about the Canadian film or video production tax credit	Tax credit guide and contacts	Hours vary
Questions about Scientific Research and Experimental Development expenditure claims	SR&ED contacts	Hours vary
EFILE registration, renewal, account maintenance and/or view transmission history processes, EFILE Suitability Screening and/or Monitoring programs, EFILE web service questions regarding error messages for initial and/or amended T1 returns, and/or Authentication problems related to EFILE numbers/passwords (for both T1 and T2 returns)	Contact the EFILE Helpdesk	Hours vary
Report a nil remittance for payroll	1-800-959-2256	Hours vary
Report a nil remittance for non-resident withholding tax	1-866-971-4644	Hours vary
Check the status of a Flow-through Shares (FTS) form	Contact FTSs	Hours vary
File a GST/HST return using the GST/HST TELEFILE automated telephone service	1-800-959-2038 No wait times	Mon to Sun 6 am to 2:30 am ET
Discuss details of a GST/HST post assessing review letter You will also need: The 4-digit extension number located in the letter you received	1-855-587-2133	Hours vary
Check the status of an income tax or GST/HST objections	Numbers by specific objection/appeal	Hours vary

Telephone number for charities

What do you want to call about?

get general information about registered charities
get help with applying to become a registered charity
get help with donation receipts
get help on filling out the annual information return
change your charity’s name, purpose(s), activities or other details

Telephone number

1-800-267-2384

Hours

table 2
Day	Hours
Mon to Fri	9 am to 5 pm (local time)
Sat and Sun	Closed

Closed on public holidays

Telephone number for TTY (Teletypewriter)

Call this number if you have a hearing or speech impairment and use a TTY. If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Telephone number

1-800-665-0354

Hours

table 3
Day	Hours
Mon to Fri	9 am to 9 pm (local time)
Sat and Sun	Closed

Closed on public holidays

Special circumstances

Privacy notice

The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.

During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Info Source page.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

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COVID-19: Contacting the Canada Revenue Agency

Contact the Canada Revenue Agency

Chat with Charlie unread messages

Most requested

Canada Recovery Benefit (CRB)

Canada Recovery Caregiving Benefit (CRCB)

Canada Recovery Sickness Benefit (CRSB)

Canada Emergency Wage Subsidy (CEWS)

Change address or details

Direct deposit and banking

Get in-person tax help

Report a scam

Canada Emergency Rent Subsidy (CERS)

Address and location finder

Contacts for personal taxes

Issues with My Account

Get a Notice of Assessment

Get a GST/HST credit payment

Get a proof of income (option 'C')

Check your tax refund status

Canada child benefit payments

Contacts for business taxes

Issues with My Business Account

Get an access code (business)

Charging GST/HST

EFILE Helpdesk

Check my instalment balance

Get a business number (register)

Assistance by telephone

Step 1. If you’re calling about your account, have the following information ready

Step 2. Find the number you need to call

Special circumstances

Privacy notice

Thank you for your help!