Contact the Canada Revenue Agency (CRA)
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How can we help you?
Answers to top questions
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Access a CRA account
What problem are you having?
I need a CRA security code to sign in
If you don’t have your code yet
It may take up to 10 business days to get a CRA security code by mail.
If you don’t want to wait, you may be able to use the document verification service to get your full access immediately.
If you have received your code
If you cannot find your CRA security code, or if your code has expired, you may be able to use the document verification service to get your full access immediately.
Otherwise, you can request a new CRA security code to be sent by mail.
If you lost your code and can't use the document verification service
You will need to call the CRA to receive another CRA security code by mail.
Before you call:
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I can’t remember my CRA user ID or password
You can recover your CRA user ID or password online.
For My Account
To recover your ID or password:
- Go to Sign in to My Account
- Select CRA user ID and password
- Choose Forgot your user ID or Forgot your password
- If you forgot your CRA user ID, you will need your:
- Social insurance number (SIN)
- Date of birth
- A copy of your assessed individual tax return from this year or last year
- Answers to 4 security questions you set up during registration
- If you forgot your CRA password, you will need your:
- CRA user ID
- Answers to 4 security questions you set up during registration
- If you forgot your CRA user ID, you will need your:
If you still can't recover your user ID or password
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
For My Business Account
To recover your ID or password:
- Go to Sign in to My Business Account
- Select CRA user ID and password
- Choose Forgot your user ID or Forgot your password
- If you forgot your CRA user ID, you will need your:
- Social insurance number (SIN)
- Date of birth
- A copy of your assessed individual tax return from this year or last year
- Answers to 4 security questions you set up during registration
- If you forgot your CRA password, you will need your:
- CRA user ID
- Answers to 4 security questions you set up during registration
- If you forgot your CRA user ID, you will need your:
If you still can't recover your user ID or password
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I’m having trouble with my Sign-In Partner
Contact your financial institution if you have issues with your sign-in information.
To change your Sign-In Partner
If you still have access to the Sign-In Partner you previously used, you can change your Sign-In Partner at any time in your CRA account:
- Sign in using CRA sign-in services
- Select Sign-In partner
- Look for Switch My Sign-In Partner on the top of the Interac sign-in service page and follow the instructions
- After completing the switch, you will then continue to your CRA account
If you can't access your previous Sign-In Partner
You will have to register with your new Sign-In Partner:
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I’m having trouble accessing my provincial partner
For help accessing your Provincial partner sign-in, refer to:
I am locked out
To unlock your account, you must validate your identity with the CRA by phone.
- Have the error code available
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I need to register for an account
If you don't have a CRA account, you may register for one using CRA sign-in services.
For more details:
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Check the status of your tax refund
How you file your personal income tax return can affect when you get your refund.
Standard processing times
The CRA aims to send you a notice of assessment, as well as any refund, within the following timelines:
- Online filing: 2 weeks
- Mailed paper return: 8 weeks
- Non-resident return: 16 weeks
These timelines apply only to returns we receive on or before the due date.
Check the status of your return
You may check the status of your return online using your CRA My Account.
For other options: Check the status of your return
Why you may not have received your refund
If you have another government debt, the CRA may have kept all or part of your refund.
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Find out why your benefit payment is missing
Why benefit payments stop
Your payments may stop if you did not:
- File your tax return
- Respond to a letter from the CRA about your situation
- Inform the CRA of a change in:
- Your address
- Your banking information
- Marital status
- Child custody
Your payments may stop if your spouse or common-law partner did not:
- File their tax return
- Inform the CRA of a change in:
- Marital status
- Child custody
Check your benefit information
Check CRA My Account to ensure that all information is up to date and there are no pending communications that need a response.
Review dates for CRA benefits: Benefit payment dates
For details about what can affect specific payments:
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Understand Canada Carbon Rebate (CCR) payments
Choose the option that applies to your Canada Carbon Rebate payment (for individuals).
Your payment is less than expected
Increase to the rural supplement in October
Wait for your October 15 payment to receive your increased rural supplement. Your October payment will include the 10% increase for April and July.
If your rural supplement was impacted by the Census change
Specific municipalities were impacted by the rural supplement change. The eligibility area has been reverted to the 2016 Census area
Review affected municipalities
Review affected municipalities Province Municipality Alberta Red Deer New Brunswick Fredericton Nova Scotia East Hants
Holyrood
Indian Brooks
NivervilleOntario Arnprior
Beckwith
Carleton Place
Essex
Kingsville
Leamington
McNab Braeside
Mississippi Mills
St. CharlesSaskatchewan Craven If you live in one of the affected municipalities, your April and July payments did not include the rural supplement amount. These amounts will be included with your October payment.
Other factors affecting your payment amount
You did not receive a payment
You may live in a province or territory where the Canada Carbon Rebate (CCR) is not available.
View provinces or territories not eligible for the CCR
Other reasons why you may not have received your payment:
- Your 2023 tax return was not assessed in time to calculate your CCR amount
- You have a spouse or common-law partner who receives the payment (only one of you can receive the CCR for the family)
- Your payment was applied to an existing debt
Check your benefit information
Check CRA My Account to ensure your information is up to date.
For more information, go to Canada Carbon Rebate (CCR) for individuals.
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Change your contact or banking details
You can change your information online using CRA sign-in services.
Change your personal information
Edit your Profile in your CRA My Account to change the following items:
- Address
- Direct deposit and banking
- Marital status
- Phone number
- Email and correspondence options
- Multi-factor authentication settings
If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.
Change your business information
Edit your Business profile in CRA My Business Account to update the following items:
For more information, refer to Changes to your business and CRA program accounts.
If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.
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Get a notice of assessment or proof of income
You can view, print and save documents in the Mail section in My Account.
Get a notice of assessment (NOA)
You can get a copy of your notices of assessment and reassessment online. Sign in to access and print your NOA.
For other options: Get a copy of your NOA
Get a proof of income statement
A proof of income statement is another way you can get most of the same information that is on your NOA.
You can get a proof of income statement online in your CRA My Account.
For other options: Get a proof of income statement
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Find out how long something will take
Check standard processing times
Check how long it will take the CRA to process tax returns and other tax-related requests. These timelines are the same that you would get by calling the CRA.
We recommend letting the standard processing time pass before contacting us to address any issues.
Review the status of a request
The Progress Tracker service in your CRA account tracks the status of some requests. The service gives you status updates on your files and requests, as well as target completion dates.
Files that can be tracked
In My Account, you can track the progress of the following files:
- T1 tax returns
- T1 tax adjustment requests
- Canada child benefit applications
- Disability tax credit applications
- Requests for relief of penalties and interest
- Objections
In My Business Account, you can track the progress of the following files:
- GST/HST initial returns
- GST/HST adjustment requests
- Application for registration as a charity or registered Canadian amateur athletic association
- Registered charity information return
- Objections
- Requests for relief of penalties and interest
- T2 corporate tax returns
- T2 corporate tax adjustment requests
Sign in to your CRA account and locate Progress Tracker on the Overview page.
Quick links to common topics
Calculate your benefits
Find benefits you may be able to get and how much your payments may be
Benefits calculatorAssistance by telephone
Step 1. If you’re calling about your account, have the following information ready
You need all of the above to call about an account
Step 2. Find the number you need to call
Wait times are provided for certain call topics and may vary based on the reason for your call.
Telephone numbers for personal taxes, benefits and trusts
| Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help to unlock My Account or make payments:
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Update personal information or discuss your tax situation:
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Ask about the Disability Tax Credit (DTC) |
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Use an automated service to apply for the Disability Tax Credit (DTC) |
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Security issues:
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Use an automated service to order forms:
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Use an automated service to check your tax account balance |
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Use an automated service to check contribution amounts:
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Use an automated service to check benefit and credit eligibility, payment dates and amounts:
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Use an automated service to get remittance vouchers or proof of income:
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Use an automated service to check status of your tax return or refund:
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Use an automated service to set up a payment arrangement for personal income taxes |
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Get help with your CRA benefits and credits:
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Get a security code, help with your CRA accounts and NETFILE:
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Get a tax form, publication, or Notice of Assessment:
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Change your address, set up or change your banking details with CRA:
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Get help with your registered savings plans:
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Get help with a trust account, or the account of someone who has died:
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Get help with Ontario benefits and credit payments:
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Get help with Alberta benefits and credits:
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Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account Note: Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent. |
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Report suspected fraud, identity theft or suspicious account activity if:
Note: This phone line is for use if any of the above three criteria are met or if you have received a letter from the CRA requesting that you reach out to us. Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent. |
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Individual accounts – Hours of service
Trust accounts – Hours of service
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Arrange to pay your personal tax debt over time |
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Arrange to pay child and family benefit overpayments |
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Arrange to pay your CPP overpayments |
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Arrange to pay your EI overpayments |
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Arrange to pay your Canada student loans (CSL) overpayments |
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Respond to contact or a letter received from the CRA’s Government programs collection. |
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Get help with a Phoenix tax issue |
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Follow up on a Requirements to pay (RTP) document |
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Check the status of your income tax objection |
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Discuss a letter received:
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Telephone numbers for businesses
| Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help with payroll deductions:
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Get help with your CRA accounts:
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Get help to file information returns or make payments for your business:
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Get a business number and register for CRA program accounts:
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Notify the CRA about changes to your business:
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Get corporate income tax forms or publications |
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Get GST/HST help for your business:
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Get help with your business taxes:
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Get help with your locked business account |
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Get help with filing your corporation tax return:
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Arrange to pay your GST/HST debt over time |
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Arrange to pay your payroll tax debt over time |
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Arrange to pay your corporate income tax debt over time |
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Ask about excise duties, excise taxes, fuel charge, other levies and charges:
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Discuss details of a GST/HST registration letter or phone call
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Discuss details of a GST/HST and other levies filing letter or phone call
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Discuss details of a T2 corporation post-assessing limit review letter
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Discuss details of a phone call for your GST/HST or corporate program account registration
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Discuss details of a GST/HST post-assessing review letter
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Ask about the Canadian film or video production tax credit |
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Ask about Scientific Research and Experimental Development expenditure claims |
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Get help with EFILE:
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Report a nil remittance for payroll |
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Report a nil remittance for non-resident withholding tax |
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Use an automated service to file a GST/HST return
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Check the status of an objection:
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Discuss a letter you received:
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Report suspected fraud, identity theft or suspicious account activity if:
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Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account |
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Telephone numbers for International tax and non-resident
| Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help with individual and non-resident trusts |
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Get help with non-resident corporation and corporation accounts:
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Get help with your Part XIII and non-resident withholding accounts |
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Discuss a letter you received:
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Get help with your departure tax or election to defer capital gains upon emigration (T1244).
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Telephone number for charities
- What do you want to call about?
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- get general information about registered charities
- get help with applying to become a registered charity
- get help with donation receipts
- get help on filling out the annual information return
- change your charity’s name, purpose(s), activities or other details
- Telephone number
- 1-800-267-2384
- Hours
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table 2 Day Hours Mon to Fri 8 am to 5 pm (Eastern time) Sat and Sun Closed Closed on public holidays
Telephone numbers for savings and registered plan administrators
Agents do not have access to taxpayer information.
Agents cannot answer questions relating to the Canada Pension Plan (CPP) or Old Age Security (OAS).
- Reason for your call
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Get general information about:
- savings and registered plans (including registration rules, transfers, taking out or putting money in to plans)
- pension adjustments for registered pension plans (including past service, reversals, corrections, and permitted corrective contributions)
- administrative relief for registered pension plans
Get help to:
- register a plan or approve a specimen
- register individual contracts
- Telephone number
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- Outside Canada/U.S. call collectFootnote 3
- Hours
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Service hours for savings and pension plan administrators Day Hours Mon to Fri 8 am to 5 pm (ET) Sat and Sun Closed Closed on public holidays
Telephone number for TTY (Teletypewriter) and Canada VRS (Video Relay Service)
Call this number if you use TTY services.
- Telephone number
- 1-800-665-0354
- Hours
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Teletypewriter hours of service Day Hours Mon to Fri 6:30 am to 11:00 pm ET Sat 7:30 am to 8:00 pm ET Sun Closed Closed on public holidays
Register with Canada VRS to download the app and call the VRS line.
- Hours
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table 4 Day Hours Mon to Fri 6:30 am to 11:00 pm ET Sat 7:30 am to 8:00 pm ET Sun Closed Closed on public holidays
If you use any other operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY or Canada VRS numbers.
Special circumstances
- Contacting us on someone else's behalf
- Send service feedback
- Media enquiries
- Make a voluntary disclosure
- Report leads on suspected tax cheating
- Objections, appeals, disputes, and relief measures
- Check CRA processing times
- CRA Online chat
- CRA Chatbot
Privacy notice
Privacy notice
The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.
If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.
During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.
Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page.
Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.
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