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COVID-19: Contacting the Canada Revenue Agency

  • Call 1-833-966-2099 about COVID-19 related benefits administered by the CRA.
  • Some call centres may have reduced hours, longer wait times, or suspended services. Find more information on call centre service changes during the COVID-19 pandemic.
  • If you have questions about Employment insurance (EI) or your My Service Canada Account, please contact Employment and Social Development Canada.

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Assistance by telephone

Step 1. If you’re calling about your account, have the following information ready

Step 2. Find the number you need to call

Telephone numbers for personal taxes, benefits and trusts
table 1
What do you want to call about? Phone number Hours of service
(in local time unless noted)
  • Information about eligibility or how to apply for the Canada emergency response or recovery benefits
1-833-966-2099
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed

  • Account specific questions about the Canada emergency response or recovery benefits
  • Report suspected fraud or identity theft
  • Security issues with your account
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collectFootnote 1
613-940-8495
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed


  • Check tax account balance
1-866-474-8272

No wait times

Monday to Sunday 6 am to 3am ET

Use the automated line to:
  • Get Proof of Income (Option C print-out)
  • Request remittance voucher
  • Tax-free savings account (TFSA) contribution room
  • Unused RRSP contributions to claim
  • Registered retirement savings plan (RRSP) contributions this year
  • Estimated GST/HST credit payment amount, three weeks before next payment
  • Estimated Child Benefit payment amount, two weeks before next payment
  • Find out if you are eligible for the Canada child benefit (CCB), and the GST/HST credit, as well as the dates you can expect to receive them
1-800-267-6999

No wait times

Monday to Sunday 6 am to 3am ET

  • Check status of 2019 tax return
  • Estimated 2019 refund amount
  • When to expect your 2019 refund
1-800-959-1956

No wait times

Monday to Sunday 6 am to 3am ET

  • Make a payment arrangement for personal income taxes through an automated service
1-866-256-1147
Mon to Fri
7 am to 10 pm ET
Sat and Sun
Closed

  • Canada child benefit (CCB), and related benefits
  • GST/HST credit
  • Get help with child disability benefit
  • Change marital status
1-800-387-1193

Yukon, Northwest Territories and Nunavut:
1-866-426-1527
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed

  • Help with online services such as My Account, NETFILE and Represent a Client or family member
  • Get a security code for My Account
  • Help if you are locked out of your online account
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collectFootnote 1
613-940-8495
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed


  • Get copy of notice of assessment
  • Questions about personal income tax file
  • Issues with filing for the first time
  • Get a tax form or publication
  • How to report income on your personal income tax return
  • Questions about the Disability Tax Credit (DTC)
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collectFootnote 1
613-940-8495
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed


  • Set up direct deposit or change bank account information

You will also need:

  • Your three-digit bank (financial institution) number, five-digit transit number, and your account number
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collectFootnote 1
613-940-8495
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed

  • Change address
  • Update name on file
  • Change marital status
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collectFootnote 1
613-940-8495
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed

  • Help making a payment
  • Questions on instalments (paying taxes as you earn income)
  • Move a payment to a business account
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collectFootnote 1
613-940-8495
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed

  • Trusts
  • Registered Retirement Savings plan (RRSP)
  • Home Buyers Plan (HBP)
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collectFootnote 1
613-940-8495
Mon to Fri
9 am to 5 pm
Sat and Sun
Closed

  • Ontario trillium benefit (OTB) payment—including Ontario sales tax credit (OSTC), Ontario energy and property tax credit (OEPTC), and Northern Ontario energy credit (NOEC)
  • Ontario senior homeowners' property tax grant (OSHPTG) payment
1-877-627-6645
Mon to Fri
8:15 am to 5 pm ET
Sat and Sun
Closed

  • Alberta family employment tax credit (AFETC)
  • Alberta child and family benefit (ACFB)
1-800-959-2809
Mon to Fri
9 am to 5 pm MT
Sat and Sun
Closed

  • Discuss payment arrangements if you can't pay in time
1-888-863-8657
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed

  • Discuss how to repay overpaid child and family benefits
1-888-863-8662
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed

  • Arrange payments for CPP overpayments
1-866-864-5823
Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed

  • Arrange payments for EI overpayments
1-866-864-5841
Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed

  • Arrange payments for Canada student loans (CSL) overpayments
1-866-864-5825
Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed

  • Get help with a Phoenix related tax issue
1-888-556-5083
Mon to Fri
9 am to 5 pm ET
Sat and Sun
Closed

  • Counselling services for CRA employees and eligible family members

1-833-EAP-PAE2 (327-7232)

Teletypewriter (TTY) for the hearing impaired:
1-833-EAP-7PAE (327-7723)

Always open

  • International and non resident PART XIII
1-855-284-5946

Outside Canada/U.S. call collect Footnote 1
613-940-8499
Mon to Fri
7:30 am to 6 pm ET
Sat and Sun
Closed

  • Follow up on a Requirements To Pay (RTP) document
1-800-675-6184 Hours vary
  • Check the status of an income tax objection
Numbers by specific objection/appeal Hours vary
Telephone numbers for businesses
Telephone numbers for businesses
What do you want to call about? Phone number Hours of service
(in local time unless noted)
  • Information about eligibility requirements, calculating the CERS, or how to apply
1-800-959-5525
Mon to Fri
9 am to 8 pm
Sat and Sun
Closed

  • Automated information about eligibility requirements, calculating the CEWS, or how to apply
1-833-966-2099

Always open (automated line)

  • Help with My Business Account and Represent a Client
1-800-959-5525

Yukon, Northwest Territories and Nunavut:
1-866-841-1876

Outside Canada/U.S. call collectFootnote 1
613-940-8497
Mon to Fri
9 am to 8 pm
Sat and Sun
Closed

  • Change information about your business
  • Change your business address
  • Update the name of your business
1-800-959-5525

Yukon, Northwest Territories and Nunavut:
1-866-841-1876

Outside Canada/U.S. call collect Footnote 1
613-940-8497
Mon to Fri
9 am to 8 pm
Sat and Sun
Closed

  • Get help with making a payment
  • Questions on instalments (paying taxes as you earn income)
  • Have a payment made in the wrong business account transferred to another account
1-800-959-5525

Yukon, Northwest Territories and Nunavut:
1-866-841-1876

Outside Canada/U.S. call collectFootnote 1
613-940-8497
Mon to Fri
9 am to 8 pm
Sat and Sun
Closed

  • Payroll deductions and accounts
  • Charging GST/HST as a business (including rebates such as the new housing rebates)
  • Business tax for corporations, sole proprietorships, partnerships, non-resident corporations, and corporation accounts
1-800-959-5525

Yukon, Northwest Territories and Nunavut:
1-866-841-1876

Outside Canada/U.S. call collectFootnote 1
613-940-8497

Non-resident GST/HST Enquiries
Mon to Fri
9 am to 8 pm
Sat and Sun
Closed

  • Register for a business number and any program account such as the GST/HST
  • Get corporate income tax forms or publications
1-800-959-5525

Yukon, Northwest Territories and Nunavut:
1-866-841-1876

Outside Canada/U.S. call collectFootnote 1
613-940-8497

Non-resident GST/HST Enquiries
Mon to Fri
9 am to 8 pm
Sat and Sun
Closed

  • Get help with filing your T2 corporation income tax return electronically
  • Get help with the Corporation Internet Filing service
1-800-959-2803

Outside Canada/U.S. (operates in ET)
1-204-984-3594
Mon to Fri
9 am to 4 pm
Sat and Sun
Closed

  • Discuss payment arrangements to repay a GST/HST debt (paying over several months)
1-877-477-5068
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed

  • Discuss payment arrangements to repay a payroll tax debt (paying over several months)
1-877-548-6016
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed

  • Discuss payment arrangements to repay a corporate income tax debt (paying over several months)
1-866-291-6346
Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed

Help with:

  • GST/HST NETFILE and TELEFILE
  • Filing information returns electronically (such as T3, T4 or T5 slips)
  • The Payroll Deductions Online Calculator
  • Locked out of business account
1-800-959-5525

Yukon, Northwest Territories and Nunavut:
1-866-841-1876

Outside Canada/U.S. call collectFootnote 1
613-940-8497

Non-resident GST/HST Enquiries
Mon to Fri
9 am to 8 pm
Sat and Sun
Closed

Help with:

  • excise duties on wine, spirits, beer, tobacco or cannabis
  • the fuel charge
  • the air travellers security charge (ATSC)
  • the excise tax on fuel inefficient automobiles, automobile air conditioners and certain petroleum products
  • the tax on insurance premiums
Contact – Excise duties, excise taxes, fuel charge and air travellers security charge Hours vary
  • Discuss details of a letter or phone call about your GST/HST registration

You will also need:

  • The 4-digit extension number on the letter or message you received
1-833-566-5419 Hours vary
  • Discuss details of a letter or phone call about a GST/HST and other levies filing

You will also need:

  • The 4-digit extension number on the letter or message you received
1-833-305-2033 Hours vary
  • Discuss details of a T2 corporation post assessing limited review letter

You will also need:

  • The 4-digit extension number located in the letter you received
1-833-566-5421 Hours vary
  • Discuss details of a phone call you received about your recent GST/HST or corporation program account registration

You will also need:

  • The 4-digit extension number from the message you received
1-866-221-4063 Hours vary
  • Questions about the Canadian film or video production tax credit
Tax credit guide and contacts Hours vary
  • Questions about Scientific Research and Experimental Development expenditure claims
SR&ED contacts Hours vary
  • EFILE registration, renewal, account maintenance and/or view transmission history processes,
  • EFILE Suitability Screening and/or Monitoring programs,
  • EFILE web service questions regarding error messages for initial and/or amended T1 returns, and/or
  • Authentication problems related to EFILE numbers/passwords (for both T1 and T2 returns)
Contact the EFILE Helpdesk

Hours vary
  • Report a nil remittance for payroll
1-800-959-2256 Hours vary
  • Report a nil remittance for non-resident withholding tax
1-866-971-4644 Hours vary
  • Check the status of a Flow-through Shares (FTS) form
Contact FTSs Hours vary
  • File a GST/HST return using the GST/HST TELEFILE automated telephone service
1-800-959-2038

No wait times

Mon to Sun
6 am to 2:30 am ET
  • Discuss details of a GST/HST post assessing review letter

You will also need:

  • The 4-digit extension number located in the letter you received
1-855-587-2133 Hours vary
  • Check the status of an income tax or GST/HST objections
Numbers by specific objection/appeal Hours vary
Telephone number for charities
What do you want to call about?
  • get general information about registered charities
  • get help with applying to become a registered charity
  • get help with donation receipts
  • get help on filling out the annual information return
  • change your charity’s name, purpose(s), activities or other details
Telephone number
1-800-267-2384
Hours
table 2
Day Hours
Mon to Fri 9 am to 5 pm (local time)
Sat and Sun Closed

Closed on public holidays

Telephone number for TTY (Teletypewriter)

Call this number if you have a hearing or speech impairment and use a TTY. If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Telephone number
1-800-665-0354
Hours
table 3
Day Hours
Mon to Fri 9 am to 5 pm (local time)
Sat and Sun Closed

Closed on public holidays

Special circumstances

Privacy notice

Privacy notice

The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.

During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Info Source page.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

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